Hotels in Manchester | Best Western Plus Executive Court Inn and Conference Center (2023)

Had a walk in shower and the hose broke in the shower... no shower on this stay. Overall, good room, just no possibility to shower. Breakfast was your average hotel breakfast, it was good but nothing special. The location is good and fairly quiet on the outskirts of Manchester.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi naduke77, Thank you for sharing your perspective on our hotel accommodations and services! We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. However, we will resolve your hose complaint and have already reported it to our maintenance staff. We really appreciate you reviewing our hotel and look forward to your next visit.

For at least 8 years, pandemic aside, we've stopped in the New England area every time we travel. Clean and comfortable interior, courteous, friendly and helpful staff, good breakfast selection as a bonus. Good room size, comfortable beds, silence at night, beautiful flower garden to relax. We are always pleasantly surprised by the quality of the accommodation. Did I mention they have ample free parking, a pool and hot tub? Backyard Brewery is next door, you'll thank me later.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello corneliua200, Thank you for your kind comments and rating regarding our high standards of cleanliness and hospitality. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We are very happy to hear that you had a great time with us and we look forward to your next visit!

So far so good next to the lights not working and the plug to charge the phones but the front desk staff where dinner was nice and friendly I could only go back to get them they were so nice everyone needs a raise in advance

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello tukkafan40kate, Thank you for sharing this five star review of our hospitality and service. We will always provide an efficient, friendly and helpful service to all our customers and we are delighted to hear of our success in that aim. We will be happy to share your comments with our team and look forward to seeing you soon!

The hotel is great and not too dated as shown in the pictures, although the TV needs some updating. The games room was good except for some games that didn't work, the pool and breakfast were great. great overall quality

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello mauricioR676999, Thank you for taking the time to share your feedback and for recognizing the efforts of our hardworking team to be as responsive, helpful and responsive as possible. It is very important for us to hear from customers who are satisfied with all of our services and amenities. It is very gratifying to know that we were able to provide you with a five star experience and we look forward to your next visit!

I've been here before and decided to give it another try. My expectations fell short. I thought I booked a king suite with a jacuzzi and hottube, but apparently it was a king suite. I only go to this place to use hottube. I tried to convert it to a suite with a jacuzzi but was told it was booked. I then wanted to cancel the booking but was told it was too late and I would be charged. So not only did I have to stay, there was no hot tube. Also, the air conditioning/heating did not work properly. I set the temperature to 70, but the device kept increasing the heat. It didn't stop at 70, it got to around 80 when I had to turn it off. The room smelled of mildew, which made sleeping very uncomfortable. For breakfast there was almost nothing left to eat at 10am and breakfast was open until 11am. So I was charged over £200 for one night with a subpar experience. please do better

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello juancortiz2022, Thank you for sharing your experience and we are sorry that you shared such an unpleasant experience with us. On behalf of our entire team, we would like to apologize for not exceeding your expectations. We are sorry that your room did not smell fresh and for the inconvenience of the air conditioning this caused you. Reviews like yours allow us to quickly address cleaning and maintenance issues. Your feedback is important to us as it helps us identify issues and take corrective action. If you still have questions about billing, please call the hotel and we can discuss the matter. Please keep us in mind for your next visit to the area.

All reception staff seem to hate their jobs. No smiles when you walk in or when you talk to them. And other things I didn't like either, like loud music played by the guests until 3 am with nothing being done, and children running down the hall late at night.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello kjlopez98, Your review and rating of our hotel means a lot to us and we thank you for sharing your experience. Our team holds a high standard of hospitality and we hope you will accept our sincere apologies if you have not been greeted with a smile in all communications. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We apologize if there were any problems during your stay. Rest assured that we are doing our best to improve our level of service so that we can exceed our guests' expectations.

The hotel was a taste of heaven. Nice atmosphere - spiral staircase in the lobby, beautiful gardens. Friendly staff who go out of their way to help. Nice old rail trail nearby and great mountaineering 1 1/2 hours away. Very clean. All devices in the room worked fine. Comfortable beds. Clean and tidy breakfast area with a wide variety of foods to choose from

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Craigsteger, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am very happy that you enjoyed the breakfast and the service. We strive to provide you with a great experience and are delighted to hear that in many ways we were able to meet your expectations, especially as you found the room clean and comfortable. We are particularly pleased to share this review with our team, who work hard to ensure you have a great experience in terms of service and accommodation. We really appreciate you reviewing our hotel and look forward to your next visit.

The motel was excellent and there is a brewery on site, the food was fantastic. The staff were very helpful and friendly. The rooms were very clean and just perfect. Having the restaurant next door was perfect and the staff and food there was so good.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Julie, Thank you for rating our hotel 5 stars. We strive to provide you with a great experience and are delighted to hear that in many ways we were able to meet your expectations, especially as you found the hotel clean and comfortable. We are delighted that you enjoyed the value for money and convenient location of our hotel. I have shared your compliments with our team and thank you for giving me the opportunity to appreciate you for a job well done! On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

The rooms are very clean and the staff is friendly, from check-in to check-out it was a great experience. I would stay here every time I come to NH for business. Breakfast is free every morning and has many options.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello mcardeiro, it is always a pleasure to receive a positive feedback! Thanks for taking the time to share your experience. Glad to hear that our hotel was clean and our customer service was great. It's great to hear from you about breakfast and we really appreciate you taking the time to share your 5-star experience at our hotel! We are very happy to hear that you had a great time with us and we look forward to your next visit!

Nice clean new hotel with helpful staff, good breakfast and restaurant next door. We were here for a conference, so rooms were available for attendees at a discount. Everything was great except the bathroom needed more counter space.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Cindy, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We aim to impress with our cleanliness, breakfast and hospitality and we are thrilled to hear that we succeeded. We work hard to meet expectations like yours and we're happy to hear that we reached the goal for you. Come back soon and visit us.

Have stayed at the property before... satisfactory for our overnight stay. Ladybugs around windows and ceiling due to temperature changes. We had an early breakfast which was good as there was an unusually long queue out the way which crowded the exit to the rear parking lot.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Jackietski, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the unfortunate incident you experienced related to unwanted pests visiting your room. Thanks for taking the time to raise the possibility of a pest issue. Please be aware that your vote is extremely important to us and we are addressing all issues you mention to ensure that no future guests have this experience. We appreciate your loyalty and look forward to your future visits!

stay back. We've been here before when flying in and out of Manchester. The hotel is clean and the beds are very comfortable. This stay was not as pleasant as previous visits due to the noisy refrigerator and the smell of cigarette smoke that lingered in our room. Hotel staff very helpful. Made us a fresh pot of coffee upon our arrival. We will definitely stay here again. Nice place.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello PELICANJANE, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It means a lot to us that you took the time to share the many positive aspects of your recent stay with us. We appreciate your recognition of our team's efforts to make you feel at home and the opportunity to let them know they are doing a great job! We apologize for the inconvenience caused by the refrigerator noise and the smell of smoke. We understand that many of our guests have different needs and we try to meet those needs as best we can. We appreciate the compliments and comments on areas where we can improve. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

A typical Best Western. It's a hotel not a motel, meaning all rooms are accessible from the inside, behind the lobby, not directly from the parking lot. Pros: • Very comfortable beds and pillows • Super clean • Good room facilities • Quiet. No outside noise and the fridge was silent! • Large parking lot • Easy to get to Cons: • Some staff are grumpy • Not enough luggage carts • Breakfast is simple - egg patties, sausage, waffles, apples/bananas, coffee, juice, cereal. On paper plates with plastic cutlery. The breakfast room isn't big enough to serve more than about ¼ of the rooms at a time, so they obviously expect people to stagger their breakfast times. We didn't have time to try the pool or gym.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello SuperDuperCoach, Thank you for taking the time to complete our customer satisfaction survey and for rating our hotel so highly! We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. However, we are sorry to hear that you were not really impressed with our staff and we are sorry that there are no luggage carts. We're also constantly working to improve the guest experience and hope you'll remember our properties and come back to see how we've improved to impress you even more.

The hotel is outside Manchester city limits, not far from Manchester Airport. The hotel shares location with a local brewery and event venue. There is enough parking space. The area around the hotel is quiet, only occasionally interrupted by the sound of a plane taking off or departing from Manchester Airport. The hotel is well maintained. Common areas are clean and look like they were renovated about 3 years ago. Our room was in very good condition. Although we were on the second floor, at the top of an open staircase to the ground floor, our room was quiet even when there was a crowd in the breakfast area one floor below. The bed was very comfortable. Thank you Best Western Manchester for not cluttering up the bed with useless pillows that are often found in hotels. While the breakfast options were the usual everyday stuff, the hotel staff did a great job of keeping the options well stocked, even when the breakfast area was packed with families. Reception staff were friendly and helpful. The only factor stopping me from giving this hotel a 5 star rating is the selection of breakfast items. This hotel will be our first choice the next time we visit Manchester.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Sasquatch1971, Thank you for your great review of our hotel! We appreciate your compliments and pride ourselves on the peaceful environment we can offer our guests. We are pleased to hear from you and to be able to provide you with a pleasant, comfortable and practical experience. We hope you will stay with us more often in the future, as we promise to make our services even better to give you the most comfortable stay you can find. Thank you for highlighting our strengths in your review. May you come back soon and feel at home like the last time!

They have very clean, large, updated rooms and a great breakfast with lots of choice and plenty of seating. Front desk staff were welcoming and they also have airport transfers. The lobby area was spacious and also had plenty of seating.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kelley S , It's always a pleasure to receive positive feedback! Thanks for taking the time to share your experience. We are happy to hear that you enjoyed our breakfast, our rooms were clean and our customer service was great. Good luck on your journey and we hope to see you on your return. Take care and stay safe when traveling home.

Could not be better. Clean rooms, hallway, breakfast area, outside area. Very well maintained property. Great restaurant/brewery 2 minutes walk away. Very helpful and pleasant staff. 3 complimentary newspapers are available each morning.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Joannesbailey, Your kind compliments mean a lot to us and we thank you for sharing this review. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are very happy to hear that you had a great time with us and we look forward to your next visit!

I have stayed at this hotel several times over the years and I always come back for the same reasons. It's clean, comfortable, quiet, close to my office, reasonably priced, and the staff is always friendly and helpful.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Basley, Your review and rating of our hotel means a lot to us and we thank you for sharing your experience. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We can't say how much we appreciate your review and we can't wait to serve you again!

The hotel offers breakfast, in-room coffee, microwave, refrigerator and a great fitness room. Quiet location close to the airport. Excellent option for an early flight or a canceled flight! Reasonable price and great staff. Highly recommended

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kate, Thank you for sharing your review and giving us an honest look at our guests' experience at our hotel. We are delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are happy that you were satisfied with the hospitality of our staff and the comfort of our amenities and we look forward to seeing you again soon.

Nice hotel, comfortable, clean, well maintained. Great breakfast. Good choice of food (albeit limited by COVID). Great facilities. The lobby is very well maintained and looks lovely. Rooms were spacious and comfortable. I recommend this hotel to everyone.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Willian, Thank you for your comments and kind words about the five star service and accommodation you received during your recent stay with us! It's good to know that we were able to make you feel comfortable and that you didn't have any difficulties with our services or amenities. Thanks again for your recommendation and we hope to see you again!

This is one of the best Best Western Plus hotels in the entire chain! The staff...from the complimentary breakfast...great all day coffee...the other amenities...the convenience of the location in this area...and the value = great!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Wayne, Thank you for sharing your review and giving us an honest look at our guests' experience at our hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We pride ourselves on our location, breakfast, friendly staff and value for money. Thank you for staying with us and we hope this is the beginning of your many firsts at our hotel. See you later!

My husband and I were traveling through the New England states and stopped here. Good, clean hotel, good breakfast. The good ends here!!!! Horrible customer service and experience!!!!! Checked in and got a room that was already occupied. I thought the man in that room was going to kill my husband (understandably), but still scary for everyone involved. He probably would have if we hadn't woken him up when we walked in. The husband went down to notify the girl and waited 10 minutes for someone to come to the counter. He told her the problem and she got us another room. Acted like oops but no real apologies. I went to the second room. ALSO BUSY. As soon as we opened the door, my husband saw toothpaste and a toothbrush on the counter while I saw Doritos and drinks on the dresser. We ran as fast as we could! Thank goodness no one was in that room! (Unless they were and were hiding!) I went back downstairs, hubby told them it happened again. Still like Oopsie and the girl who was in charge at the time and still no apology, still pretending it was an ordinary event. Next is when I went to check out the lady at the front desk told me to throw my keys in the bowl. I said no, I want to talk to someone. Not wanting to listen, she gave me a business card and told me to email the manager. I told her I would contact the company. She didn't even write down my name or my room number! Simply horrible!!!!! Husband was really nice every time he came down (open lobby so I heard everything). Absolutely unacceptable!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello 0713ph, Thank you for letting us know about your experience and comments regarding your stay at our hotel. We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. although I'm sorry to hear that you weren't really impressed with our team. We sincerely apologize for the service you received from our front desk staff at this time, which made your stay less than pleasant. We are in the process of retraining our staff to further improve our services in dealing with our valued customers. Rest assured that we will offer you a much better stay in the coming days. Please keep us in mind for your next visit to the area.

The Manchester NH Best Western is clean, the staff are friendly and helpful. They are the best Best Western there is. The rooms were clean, everything worked, and it was quiet, which as a traveler I love. Next door is a restaurant with good food. I am satisfied with my stays there.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Lynda, We are delighted to hear that you had a great experience and we cannot thank you enough for your five star rating of our hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. Good luck on your journey and we hope to see you on your return. Take care and stay safe when traveling home.

No WiFi for the entire stay. I was told it would be fixed and it wasn't. Violation of fire safety regulations by means of fire alarms/smoke alarms was covered with a bag. I had no choice but to stay here as most other hotels were fully booked. My house had an electrical fire and I couldn't stay there without electricity.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kbandjbplus, Thanks for sharing your feedback. We apologize for the internet interruption during your visit and the inconvenience this caused you. Ensuring you have the best accommodation experience is our number one goal and we want you to know that your vote means a lot to us. Hope you come back and we show you a much better experience.

I had to make an emergency reservation, but the staff were very friendly and the room was great. A full breakfast in the morning was also a plus. The layout of the hotel is U shaped so I had a long walk to my room which was annoying as I was so tired. Overall, great for a BW and the candid photo.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Angela, Thank you for sharing this five star review of our hospitality and service. We are delighted that you found our accommodation comfortable and our service welcoming. We are very happy to hear that you had a great time with us and we look forward to your next visit!

The room was really nice. The staff was friendly, competent and helpful. The breakfast was exceptional...one of the best I've ever had. Eggs, sausage, hash browns, 2 waffle irons, yogurt, pastries, bagels and more. Free transfer to and from the airport. The gardens were beautiful and well maintained. The price was good too.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Darlene, Thank you for your kind comments and 5-star rating! We are delighted to hear that you enjoyed the hospitality and breakfast service provided by our staff and that you let us know how impressed you were with the hotel grounds. We work hard to meet expectations like yours and we're happy to hear that we reached the goal for you. Come back soon and visit us.

The location was quiet, clean and peaceful Couldn't ask for a better breakfast It was great. The reception was fantastic and the restaurant menus were fabulous. The room was spacious and felt like home.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Pgupli, Thank you for your kind comments and your 5-star rating! We are delighted to hear that you enjoyed the hospitality and breakfast service offered by our staff and that you let us know how impressed you were with the cleanliness of our hotel. We work hard to meet expectations like yours and we're happy to hear that we reached the goal for you. Come back soon and visit us. Cheers!

We arrived on Saturday afternoon for a two night stay. The hotel was fully booked and many events took place. Fortunately, we had a room on the first floor, away from the hustle and bustle. Our room had a king size bed, large table, microwave, refrigerator and armchair. We liked that the bathroom anteroom was separate from the shower and toilet. Our room was very clean and comfortable. Susan welcomed us after a long journey. Parking is free and plentiful. Breakfast was great: eggs, sausage, potatoes, fresh fruit, MYO waffles, yogurt, oatmeal, breads and juices. I wish we had time to use the saltwater pool. We had a small maintenance issue with our room which was resolved within twenty minutes. The hotel area is beautiful, much like a park. The Backyard Brewery is a short walk across the parking lot. Major stores are within a two mile radius. We definitely enjoyed our stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Kdpbball, Thank you for taking the time to let us know how you enjoyed your stay with us! We are delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We'll be happy to share your comments with Susan and look forward to seeing you soon!

I was very happy with the Best Western's rooms, service and staff. The breakfast program is excellent and had a lot to offer. Banquet facilities were excellent and the grounds were beautiful and well maintained. The staff who handled the wedding reception were excellent and very welcoming. I would recommend this Best Western for attending an event or just for a casual stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Gram, Thank you for your compliments on our staff's hospitality, amenities and breakfast layout. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. Thanks again for your recommendation and we look forward to seeing you again here at the Best Western Plus Executive Court Inn & Conference Center!

Best hotel ever!!!! You have a great team. Very accommodating, respectful, friendly and customer oriented!!! The hotel is beautiful, it always smells and looks fabulously clean! Nice property and great owners too!!!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Adriana, We are delighted to hear that you had a great experience and we cannot thank you enough for your five star rating of our hotel. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We will share your comments with our team and look forward to your next visit.

We stayed here because my teenage sons had their senior prom right next door at the conference center. The hotel was at 100% capacity but never felt crowded or noisy. The rooms are well insulated and as a light sleeper I appreciated that. The staff was super nice.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Sally, thanks for your kind words! It is wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! It means a lot to us to be such an important part of your family's celebrations and we thank you for sharing your experience. We look forward to serving you again!

Short one night stay but would definitely stay here again if in the same area. Room was comfortable, clean, nice pool/jacuzzi, excellent full breakfast! The staff were helpful and friendly. The only thing I would have liked was an early check in as my daughter's graduation was at 2pm and hotel check in starts at 3pm. (Hotel check-out is at 11 am, so early check-ins are rare) It was 9 pm when our family finished celebrating, and I was finally able to check into the hotel.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Kr9712, Thank you for your kind comments regarding our breakfast and your assessment of our high standards of cleanliness and hospitality. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

It was our first trip in two years and we decided to visit Manchester for some shopping. We've been there before and were pleased to see that the hotel was still excellent. The rooms were very clean and the breakfast had variety. The breakfast area was immaculate. The staff were friendly and welcoming. Overall, we wouldn't hesitate to stay there again.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Lauriet, your five star rating means a lot to us! We appreciate your compliments and the great review of our hotel! We pride ourselves on our staff, cleanliness and the quality of service we can offer our dear guests. We also appreciate your appreciation for our breakfast menu as we do our best to please our guests during their stay with us. We appreciate your loyalty and look forward to your future visits!

This is our go-to hotel when we stay in the area. They have a breakfast buffet but stay away from the scrambled eggs. They are comparable to eating old tires and that includes the taste. Omelettes are very good. You can make waffles. Just don't touch scrambled eggs. Too bad they aren't equipped to cook the eggs on the spot. Scrambled eggs are very easy to make. This time I took a regular king bed room. It was near the lobby on the second floor. It was too loud. When we first went there, we heard the noise from the nearby airport. One night, some people walked into the parking lot drunk and screaming. We've had our share of doors slamming too. I should have taken the room with a sofa. They are in a different part of the hotel away from the car park and reception area. Due to Covid housekeeping was limited to changing towels and emptying the bin which is fine with us.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Michel, Thank you for your kind comments and rating regarding our high standards of cleanliness. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We already informed the team about the scrambled eggs, we promise better options next time. We look forward to serving you again and providing you with another five-star experience.

This is the second time we have stayed here in recent weeks and both times we have brought our dog. The rooms are clean and comfortable and the gardens are great for walking the dog. The brewery within walking distance impressed my husband, who enjoyed the live music and the beer. I liked the barbecue to go! Only request is that they add sausage or bacon to the breakfast buffet as they are not fans of corned beef and chili is not a breakfast food!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Rigal, Thank you for choosing our hotel during your leisure trip. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. Ensuring that pet acceptance never equals a lower level of service and cleanliness is one of our main goals and we are delighted that you have found our efforts successful. We look forward to serving you again!

I haven't really stayed here. I was in a situation where I had to move my niece from New Hampshire to Florida. There was no other hotel that offered a 5am airport shuttle service. So I booked the hotel and paid through Expedia. Big mistake. I had not received a confirmation number from Expedia when my niece was due to arrive at the hotel. So I called the hotel directly. Luckily I did. Expedia did not make the reservation. Also, my niece was under 25, this information had to be entered into Expedia and they didn't say anything about it. The hotel said she couldn't stay there without me being there too. I explained the extenuating circumstances and one of my niece friends who are over 25 said she would keep it. Sally at the front desk went above and beyond to help me book my niece and confirm that Expedia never booked so I could get my money back. Sally is the epitome of customer service and I want to make sure that is recognized. I was at work when all this happened and I wasn't able to get them what they needed right away and she understood that and worked with me to make sure my niece didn't spend the night at the airport just to catch her flight. Also, the manager Rosa triple checked things to make sure the booking was not actually made through Expedia. These ladies could have just hung up instead of dealing with my explosive stress. And they didn't. They spoke to me like I was human, put me at ease and went above and beyond. I am grateful to them. You deserve recognition.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello 245ginnyw, Thank you for sharing this warm review of our hospitality and accommodations. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We will share your comments with Rosa, Sally and look forward to your next visit.

We took a leisure trip to the Best Western and the staff were fantastic!! I would highly recommend this hotel to anyone staying in the Manchester NH area!! Great facilities. The pool and hot tub are well maintained! Good work!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Amanda81480, Thank you for sharing your experience and for noticing our team's effort to treat you like family and make you feel at home! Thank you for your positive review and for not giving our hotel to third parties with a valuable recommendation. Your feedback will encourage all of our staff as we strive to provide all guests with an exceptional and memorable experience. We look forward to serving you again!

This was a great stay! The indoor pool and hot tub were great for my kids and the fitness center was great! Breakfast was delicious, room was clean and comfortable. Exceeded my expectations!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Caz-family5, Thanks for taking the time to let us know how you enjoyed your stay with us! It is very important for us to hear from customers who are satisfied with all of our services and amenities. We are very happy to know that we exceeded your expectations and we look forward to welcoming you and your family again!

Great time, very clean and comfortable, breakfast is amazing, hotel staff was very attentive and maintenance man was very fast and accurate, pool water was warm and extremely clean, my kids had a great time and we will be back this year summer

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello badashbarber, Thank you for taking the time to leave a great review of our hotel. We are particularly pleased that the children enjoyed the pool and found their visit to be a comfortable and enjoyable experience. It is very gratifying to know that we were able to provide you with a five star experience and we look forward to your next visit!

We were looking forward to swimming in the pool, but the water was so dirty you couldn't see the bottom and it smelled really bad. We went to reception, they said you wouldn't want to swim anyway because people are looking for bath diapers which we don't provide. We were really disappointed as the pool was our main reason for our stay. When we got home I called to speak with a manager. She said she's not in right now but she will be there shortly and will call you back in a few hours. We are still waiting for a call. It's like they don't care about us.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Mystered1, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We ensure that the pool is cleaned regularly, including special weekly treatment, and we apologize for the temporary soiling you found it in. Please accept my sincere apologies for any frustration this may have caused. We hope you'll come back to give us the opportunity to impress you with a five-star experience.

The first room was dirty. Vomit on the bed and on the wall behind the bed. I had to wait 20 minutes to be moved to a room with one bed less. This room was also dirty (food in the fridge, trash on the floor) and the receptionist, Diana, was so rude and upset that we were frustrated with our situation.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AngelaGonzalez85, Thank you for sharing your experience and we sincerely apologize for the inconvenience you experienced during your stay. It is sobering to hear that you have encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and quickly to resolve these issues where we hope to improve the guest experience. . We also apologize for the rudeness shown by our staff during your stay with us. We do not tolerate such behavior from any of our employees and managers. We will always provide efficient, friendly and helpful service to all our customers. We hope it will allow us to showcase our hotel's true customer service and make up for this disappointing experience. Please give us another chance to serve you better as we promise you a more enjoyable stay.

My boyfriend and I stayed here for two nights for our anniversary, it was clean - we have the king room with a bath and we don't have to worry about driving very far for anything! The shopping center is just 5 minutes away, as well as grocery stores, gas stations, etc. very close to the airport. The room price was great too! The Airbnbs I looked at previously had skyrocketing prices due to the holidays, but not Best Western Plus. 10/10 overall for me! we will be back :)

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello froy0fraz, Thank you for rating our hotel 5 stars. It means a lot to us that you allowed us to be such an important part of your birthday and celebrations! We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience that fits within your budget! Thank you for staying with us and we hope this is the beginning of your many firsts at our hotel. See you later!

Although the hotel itself is nice and clean, I have to give it two stars because we chose this hotel for the pool. I just think they should have disclosed that the pool WAS NOT HEATED, it has a very expensive broken part which is a lot of work and supposedly won't happen until May. Unless you have kids who want to swim I would recommend this hotel. I just don't think they should advertise a heated pool. They claimed it was 70 degrees even though it looked more like the polar dip

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BritannyBarrett, thank you for taking the time to provide such a thorough and insightful pool review and suggestions for future improvements to our valued guests' experience. Our main objective is to provide you with a five star experience and it is disheartening to hear that this is not the impression we made on you. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

This is a non-smoking facility, however one of the other guests smoked in his room all night and started smoking at 6:30 am the next morning. Management said they couldn't do anything about the individual smoking and that we should turn on the bathroom fan; which did NOT reduce the smoke. Bad response from management.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
43OBR, we are very sorry that you smelled smoke in your room. Unfortunately, despite our best efforts to ensure that no one smokes in non-smoking rooms, this does occasionally occur and we hope you will accept our sincere apologies for the smell of smoke you noticed. Thank you for taking the time to share this review and let us know to give us an opportunity to resolve this situation. We hope to see you again and finally be able to really impress you with our improvements.

I was a little nervous after reading some of the reviews and almost cancelled. I'm so glad I didn't as we had a great stay. Hotel was good. The room was clean. The workers were fast and friendly. Hardly heard any planes and no guests from other rooms despite being sold out that night. I would definitely stay here again

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
55VeronicaM, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is exciting to hear how successful our efforts have been in providing you with a great experience of hospitality, comfort and convenience. We love serving you and hope to serve you again soon.

The room was not very clean, it felt cheap and the bed was extremely uncomfortable. The tub tiles were cracked and chipped and the shower rod was falling off one side of the shower head. Room reeked of smoke!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jacob D, Thank you for sharing your experience and we are very sorry to hear that we did not meet your expectations for quality accommodation and service. We value your report on the state of equipment and cleanliness of our hotel. We take this business very seriously and can assure you that management has taken all measures to ensure that all rooms are clean and our number one goal is to ensure that all guests have a comfortable stay. Thanks again for your time and feedback. We sincerely hope that on your next visit, you will give us another chance to provide you with superior services and accommodations.

Great hotel, so friendly staff. Any issues I encountered were dealt with promptly by the general manager. Children's hotel. Tons of options for breakfast. Hot breakfast, cereal, bagels. Highly recommended!!!!!!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello brittaanimarie1123, Thank you for your compliments on our staff, hospitality and breakfast layout. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. Thanks again for your recommendation and we hope to see you again!

We had a great weekend with friends and family at the Best Western, I stay at Best Westerns on most of my weekend getaways. I would recommend Best Western to anyone traveling who plans ahead and registers at check-in. Thank you J.A.B

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello jeffreybryant2021, Thank you for choosing our hotel during your weekend getaways. It's good to know that we were able to make you feel comfortable and that you didn't have any difficulties with our services or amenities. Your business and recommendation is very important to us! We look forward to serving you again and providing you with another five-star experience.

The new person at the front desk didn't know anything. She had a strange attitude. Her sarcasm was offensive and rude. The room phone didn't work. There were three of us in the room, we were in the suite, we had to place the desk in front of one of the bathroom doors because it wouldn't close. The sink area in the room was dirty, there were crumbs and dirt in the drawers. Thick dirt came out of the whirlpool jets. The closet doors were broken and there were stains on the bathroom ceiling and walls. Walk around the hotel. The kitchen area was cleaned. The meal was excellent. It's hard to sit in the dining room with people coming through the door with their dogs. I love dogs, but now about my food. Pool pump was broken so you couldn't swim it was too cold. The game room was disgusting. The showers were disgusting. Most of the walls around the hotel were dirty. You don't get clean towels. You must ask for it. toilet paper too. They only empty the trash at night. They don't clean the rooms during your stay.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Terry B, Thank you for sharing your constructive criticism, review and rating of our services and accommodations. It is difficult to hear your very detailed negative review of our facilities and customer service as our aim and efforts are directed towards achieving the opposite of what you describe. We apologize for any rudeness or insults you may have encountered in this situation and I assure you that your comments have been discussed with all of our staff and management team to ensure that a similar incident does not occur in the future. We are in the process of retraining our staff to further improve our services in dealing with our valued customers. Rest assured that we will offer you a much better stay in the coming days. Please keep us in mind for your next visit to the area.

For two of the 3 night stay the clean towel/face cover was not available but none were available. As a group staying at the hotel for the wedding, we were all on different floors and at different ends of the hotel. The staff has trash cans in the lobby and breakfast area all weekend.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Guest10312021, Thank you for sharing your experience and we are very sorry to hear that we did not meet your expectations for quality accommodation and service. Ensuring you have the best accommodation experience is our number one goal and we want you to know that your vote means a lot to us. Please rest assured that anything you said will be passed along to the management team so that they can resolve this issue as soon as possible. We hope you come back and let us show you a much better experience.

Good breakfast, clean room when I arrived, TV is strangely small. During a 3 night stay and 2 nights no one cleaned or restocked my room. My key card didn't work after returning from work the first night there.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello robertserpa, Thank you for sharing your experience and we are sorry to hear that we did not meet your expectations for quality service and accommodation. Reviews like yours allow us to quickly resolve issues with cleanliness, maintenance and staff courtesy. We will forward this review to our management for review. Please be aware that your voice is important to us and we will use the feedback you provide to try to make improvements to ensure a better experience for our guests in the future.

ATTENTION MUST READ!!! I'll start with the bad. We slept well in our room, our son's brand new bike was stolen from his car. They cut the straps on the bike rack and had to have pliers to cut the lock we had on it. We reported it to hotel staff and they were watching the cameras. We were then told that the camera system was so old that they couldn't even tell which cars were in the lot. To remind you they only have TWO cameras for the entire parking lot and they don't even point at the parked cars. This place out there is not safe for anyone. I looked up the crime rate for this area and it's pretty high to say you'd think they would update the cameras or just not care what happens to the people staying there... I wanted to go out to the car alone that night to get some thing, but I'm so glad I didn't. I could have been raped or murdered and nobody would have known what was going on because there were no cameras. I am very disappointed and will NEVER go back. . . Don't bother reporting it to the police because they won't help you if it's less than $500, they said they're too busy to take care of it. They didn't even come to get fingerprints or take USELESS pictures. No need to say the good because after reading this I hope you change your mind about staying here.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tanyabuzz2, thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. We are very sorry that your child's bike was lost or stolen during your recent stay with us. You can be absolutely sure that his voice is important to us and that our staff and management are really serious about our promise to improve the security measures put in place to keep the inn safe. Please keep us in mind for your next visit to the area.

I've stayed here many times and this was by far the worst time. I paid a lot for 2 nights in the king suite. The bedroom floor was dirty, it had old fruit snacks and when I went to bed old crumbs and dirt got into the bed. The bedroom door looked as if it had been broken open, as if someone had already broken the door down. The walls were all scratched up and the couch was stained. We slept very well the first night, terrible the second night as the people upstairs were very loud. Quiet hours were 11am so we couldn't do anything until then, although the kid upstairs was practically parkouring the furniture and moving it around the floors. They used the tub apparently 80 times after 11 which was so loud you could hear its jets as if you were in our own room. Should I call and let reception know people upstairs are using the bathtub? Bad design. This lasted until 3:30 am. So I was really excited to go home the next morning. We won't be back.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sratt92, thank you for sharing your experience and we are very sorry for the inconvenience you experienced during your stay. Your very detailed negative assessment of our facilities and cleanliness is difficult to hear as our aim and efforts are directed towards achieving the opposite of what you describe. The description of your stay is highly unusual and does not meet the high standards we all aspire to. We hope that on a future stay you will give us another opportunity to show you how we use your general comments to improve.

Stayed at this Best Western the night before departure at Manchester Airport, less than 10 minutes drive from the airport with a petrol station on the way for hire car users. I've been using Bets Western for a while now, always accessible and clean.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Mary-ellen A, Thank you for your kind comments and rating regarding your recent stay with us. We are delighted to receive your message and to know that we were able to offer you a pleasant, comfortable and convenient stay with us, close to the airport and gas station, at great value for money. We look forward to serving you again and providing you with another five-star experience.

Very clean. Comfortable beds. Free cookies in the lobby! Have a nice breakfast. I would definitely stay here again. It was clean, comfortable, and close. No problems. Free cookies are a plus. I love citrus soap.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AttyWSW, thank you for your comments and kind words about the five star service and accommodations you received during your recent stay with us! We are pleased to hear from you and to be able to provide you with a pleasant, comfortable and practical experience. Yes, complimentary cookies for our valued guests and thanks for the mention! We look forward to serving you again in the future.

I'm here with my husband for my father-in-law's funeral. Our schedule was not regular. Yesterday I asked a very friendly and helpful receptionist if our rubbish could be taken out and our towels changed, although we overslept housekeeping. She made sure this was done. I just asked another employee the same question, and before she could say more than half a dozen words, she started shaking her head! So she insisted that it only be done once every 3 days. The employee who assisted me yesterday had to intervene and tell her that this service is done every day. The rude employee disappeared and came back with only 2 bath towels instead of everything we need. When I asked if it would be possible to get 2 towels as well, she rolled her eyes, made a fuss and came back with 2 small towels. My husband had to take out the trash himself and had to go back and face the same rude person to try and get more towels. He asked at reception which clerk was shaking his head at me and treating me so rudely and the clerk in question who was on the phone smiled at him. I can't believe we paid $700 to be treated this badly. We ended up with the Best Western.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello jstoddardjr, Your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We are sorry for your loss and apologize for the rudeness shown by our staff during your stay with us. We do not tolerate such behavior from any of our employees and managers. We will always provide efficient, friendly and helpful service to all our customers. We hope it will allow us to showcase our hotel's true customer service and make up for this disappointing experience. Please give us another chance to serve you better as we promise you a more enjoyable stay.

Special thanks and thanks to Andy, Dan, Jeremy, Darleen and the front desk ladies at checkout. We will be back in 2 weeks and look forward to visiting the property again. We really enjoyed our stay

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
gSCVreg, Thank you for sharing this five star experience with our management, staff and future guests. We are delighted that our services, hospitality and accommodation exceeded your expectations and we hope you will experience the same comfort on your next visit! We are happy to share these comments with Andy, Dan, Jeremy, Darleen and we all look forward to seeing you again.

We had a wedding to attend and arrangements were made for a hotel room that included a pet friendly room with 2 queen or king beds. We called the day before to ask about the pet friendly room and they told us they had no rooms and were fully booked. Fight with 3 employees without help. I told my nephew we weren't going to his wedding and he had me call the hotel direct and speak to Susan, she was able to accommodate us reasonably.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
stevemacdad, thank you for sharing your experience and we are very sorry to hear that we did not meet your expectations for quality service and accommodation. We are deeply saddened to hear that you have been looking at other hotels due to the lack of service you experienced during your recent stay. This issue is being addressed with our employees and management. We sincerely apologize for your inconvenience. We hope to see you again one day and change your mind about our hotel and service.

This is a peaceful hotel with friendly staff. The room was a good size with a microwave and mini fridge. The air conditioner/heater under the window was silent and controlled by a wall thermostat. The bathroom had towel racks. Complimentary breakfast was average.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Elle989, thank you so much for your great review of our hotel! We appreciate your compliments and pride ourselves on the peaceful environment we can offer our guests. We hope you will stay with us more often in the future, as we promise to make our services even better to give you the most comfortable stay you can find. Thank you for highlighting our strengths in your review. May you come back soon and feel at home like the last time!

This was one of the best hotels on the trip. I might have even given them five stars if I hadn't found a fake whip on the bed the morning after sleeping in bed (I think my backpack picked it up off the floor so it probably wasn't like it was in bed with me). The staff was nice, the price was decent, and they gave me enough food (being a Best Western member, no matter what tier I am) to tide me over while waiting for the tow truck to come out and fix the rental car. I would definitely stay here again. My typical details: Compared to others in the chain: Better; The best bag of stuff I've ever bought, I think. Internet: Good Breakfast: Didn't try Room: Good size, layout except you have to close the door to shower Cleanliness: Very good until I found the eyelash on the bed (probably picked up from the floor by my bag) Bed: Average Linen Bedding: Average Shower: Good Hard Water: No Air Conditioning: Good Location: Oddly Remote Noise: Quiet Staff: Good Value: Decent

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ralverde, thank you very much for the compliments and for the great evaluation of our hotel! We are proud of our team and the quality of service we can offer our dear guests. We also appreciate your appreciation for our facilities and cleanliness as we do our best to please our guests during their stay with us. Thank you for staying with us and we look forward to seeing you again should you need accommodation.

The first night was good. Late arrival at the airport led to us checking into our room around 2am. Dorie checked us in and was kind enough to call us a taxi as her bus stopped at midnight. Very good service. The room was comfortable and clean. Breakfast was served and they offered a shuttle service to the airport for a hire car. Second stay not so pleasant. The room was an ADA room and it was weird for us. I would stay here again. Very convenient for MHT.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello PELICANJANE, Thank you for your compliments on our free shuttle service! It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. Yes, cooked breakfast is served. Breakfast is the most important meal of the day and our meal service is the perfect way to start! We are pleased that you felt completely comfortable and look forward to your next visit!

Great location for Manchester Airport but only 15 minutes from the Rex Theater where we saw a comedy show that night. The staff was super friendly. Breakfast was more than plentiful. The staff kept bringing in more fresh fruit etc as supplies seemed the least low. The saltwater pool and hot tub looked wonderful, but we hadn't brought our wetsuits. Beds were super comfortable. I can't think of anything that doesn't live up to expectations.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello MkeBabe, Thank you for your review of the five star service, hospitality and accommodations you experienced during your recent stay with us! We are pleased to hear from you and to be able to provide you with a pleasant, comfortable and practical experience. We are looking forward to the next one!

There were multiple hairs in the first room they put us in, including one IN LENGTH. The shampoo bottle was empty, obviously lined up with the rest. The second room, the king suite, was never vacuumed, it had a broken mirror and again the shampoo bottle was at least half empty. I could go on forever with the things we found.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lmacneill84, Please accept our sincere apologies for the cleanliness issues you experienced during your stay at our hotel. It is disheartening to hear that you did not enjoy your stay and that your room was not properly cleaned and maintained to the high standards of our cleaning and maintenance team. All guest complaints are taken seriously and we want to assure you that the issue you brought to our attention will be resolved. On behalf of our entire team, we thank you for choosing our hotel and hope that you will give us the opportunity to serve you again and experience the improvements we have made to our service.

The hotel was perfect. Excellent for a Best Western. Breakfast was delayed several days. It's not good to have breakfast late when you have to attend business meetings. 6am is 6am I would definitely recommend this hotel to anyone looking for a nice place to stay. But on several occasions breakfast is late, so that's the main problem. It's not good to start the day without eating. But front desk people provided service with a smile. definitely stay here

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello johnpavlichko, Your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We strive to provide you with a great experience and are pleased to hear that we were able to meet your expectations in many ways. although we were very sorry that breakfast was late at that time. We will inform the management immediately about this fact. We're also constantly working to improve the guest experience and hope you'll remember our properties and come back to see how we've improved to impress you even more.

I was charged an additional $51 with no notification, no mention on the website, no mention in the confirmation email, no mention of check in, when I saw the porters at my bank I asked about this. I was told they always should have asked for an additional 15% deposit, telling me yes that's right someone should have but no one did

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Redmono1281, Thanks for taking the time to answer our survey and share your experience! Keep in mind that in addition to the room rate, your card will be charged a deposit which may appear to be an additional fee. The deposit will be refunded at check-out if everything in the room is acceptable and may take up to 7 business days to post to your credit card. Please wait for the refunded deposit to appear on your account, and if you have questions about the billing process, please call the hotel so we can discuss the matter. We will update our website as soon as possible and we all look forward to your next visit!

We've been here before, but this time I paid a little extra for the "mini suite". What a surprise! It was like a small apartment with a separate room! I could get up and bf could go back to sleep! Breakfast was delicious!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi aspencer1980x, thanks for this great 5 star review. We really appreciate you being a loyal customer and helping to give us a positive review. We are delighted to hear that you enjoyed your breakfast at our hotel. Breakfast is the most important meal of the day and our meal service is the perfect way to start! We are pleased that you felt completely comfortable and look forward to your next visit!

This is a good hotel. Friendly staff Good pool Good gym Very good breakfast Free sweets at check in Easy parking Clean room Quiet night Little remote Would stay here again. You can be confident in your choice.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi M C, Your kind compliments mean a lot to us and we appreciate you sharing this review. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We are happy that you were satisfied with the hospitality of our staff and the comfort of our amenities and we look forward to seeing you again soon.

I was there to check in at noon, I traveled 3 hours to get there, they said I couldn't check in, the room wasn't ready, to call in half an hour and still don't know if it's already done . I lost my temper a bit as it was a school shopping trip and we spent 3 hours waiting for our room in the parking lot as we needed space for our pet while we were shopping. Our day was wasted as we had to wait 3 hours in our vehicle as it was 93 degrees outside so we had to stay calm. I wasn't happy at all that they didn't meet us sooner because they knew we were there to check in at noon. Others arrived before us and checked in without any problems and that pissed me off too. I felt like a power trip was triggered and I wasn't happy at all. To top it off, this hotel wasn't cheap, so they added an additional $30 fee to my room for my pet, which isn't disclosed, so be aware of that ahead of time. Maybe go outside? Hard to say as the cleaning chemicals were strong, so could it be too? The pool and jacuzzi were also good, the flooring could do with updating, the ceilings could do with painting in the general walking areas, the carpets were dirty. Best of all, the bed was comfortable! I think my experience could have been less disruptive if we had been better accommodated when we arrived.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
U4503MXcindyb, Thank you for sharing your experience and we apologize for the long wait. Guest comfort and convenience are our top priorities, and once again, we regret that we were unable to do so on your recent stay. Ultimately, we assure you that we will pass these concerns on to management for your attention and action. Please give us another chance to serve you better as we promise you a more enjoyable stay.

Excellent bed and shower. This is our second stay. Upon check in Susan addressed us by name and our BW reward bag is appreciated! One big thing for me in Covidian times is that the windows open to air out the room! we will be back The room is very clean and quiet even though we were right next to the stairs.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TravelBeWare, thank you for your great review of our hotel! We appreciate your compliments and pride ourselves on the peaceful environment we can offer our guests. We hope you will stay with us more often in the future, as we promise to make our services even better to give you the most comfortable stay you can find. Thank you for highlighting our strengths in your review. We'll be happy to share your comments with Susan and look forward to seeing you soon!

Our stay was incredible! The woman Susan who checked us in was very welcoming and made us feel right at home. We were there during one of the busiest stays, the Nascar race weekend, and it was extremely quiet. The room was fantastic and a really good size, the beds were fantastic. You also have a nice quiet place to relax in a beautiful flower garden. I loved the garden the most I think. Simply beautiful and peaceful!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tiffanypickles81, Thank you for sharing this five star experience with our management, staff and future guests. We are delighted that our services, hospitality and accommodation exceeded your expectations and we hope you will experience the same comfort on your next visit! Susan is delighted to be able to provide such an amazing experience for everyone. We hope to impress you again on your next visit and thank you for sharing your experience.

This hotel has a very strong chemical smell. Not sure if it's due to recent fumigation, cheap cleaning products or something else, but it gave me an upset stomach and throbbing headache within minutes of entering the room, even with the window open, ruining my trip. Eventually we were allowed to leave with a refund from the hotel manager who later said he would charge us $25 plus tax for using the soap so the room had to be re-cleaned. She was in the room when she offered the refund, and a hotel bar of soap is 25 cents more than $25. Also, the room already needed to be re-cleaned due to the cobwebs on the window and the odor issue which was not my fault. fault resolved. Absolutely ridiculous.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine W., Thank you for sharing your experience. We sincerely apologize that your room at our motel was not acceptable. We can assure you that this is not a typical experience. We constantly strive to ensure that our hallways and guest rooms smell fresh and clean, with no traces of chemicals. If you are unhappy with your room, we always try to change if rooms are available. We regret that circumstances prevented you from requesting a different room or letting us know that you were not satisfied with your accommodation, as we will certainly do everything in our power to correct the problem. We hope you will give us another opportunity to exceed your expectations should your travels bring you to our area again.

Rooms were clean, bed was a little too hard for my liking. I was offered a breakfast to go as I was checking out at 5am for a flight. Unfortunately they didn't make it so I couldn't eat anything before my flight.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello aprilkowens, Thank you for your kind comments and rating regarding our high standards of cleanliness. It is also very useful for us to hear your comments about the bed where we can improve. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

Jacuzzi could not be used, hot water was hot not hot. And the spa part was broken so there was no circulation in the jacuzzi. The husband had trouble sleeping, the bed was not comfortable for him. We only stayed there as it was spot on for our anniversary and this year was a disappointment as was the last. We were hoping they would address some of these issues during Covid, but they haven't.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Pioneer783631, Thank you for letting us know about your experience and comments regarding your stay at our hotel. We would like to apologize for the issues with the hot tub and beds and assure you that these inconveniences have been resolved. Thank you very much for letting us know so that we can fix the problem immediately. We hope this will not prevent you from enjoying our accommodation and services in the future.

The place was absolutely spotless, the air quality perfect. The receptionist was very kind and helpful, she answered with a smile. We've stayed in a few places and none compare to the quality of this hotel. We are so glad we decided to stay here. Breakfast was also delicious. Pleasant decor throughout. It made our stay comfortable.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi jlavender27, Thank you for taking the time to let us know how you enjoyed your stay with us! We aim to impress with our breakfast, hospitality, cleanliness and comfortable accommodation and we are thrilled to hear of our success in achieving that goal. We will be happy to share your comments with our team and we hope your next visit will be another five star experience.

The overall experience was good, except that I felt there was no security. There were back doors that were open at night. Anyone could have entered the building. There was also a children's sports team at the hotel and they ran around the hotel at full speed. I didn't get in touch but I wish management had looked into the situation sooner as it took a while and I noticed several employees were talking about it when I went to get ice cream. Breakfast was good, still had some nice options despite pandemic restrictions. Very relaxing pool and jacuzzi. The outside restaurant had great beer options, but the food was so-so. Room with sitting area was very spacious.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Alfred R., Thank you for letting us know about your experience and comments regarding your stay at our hotel. I assure you that any issue mentioned will be investigated and thank you for letting us know about this inconvenience. We're also constantly working to improve the guest experience, and I hope you'll remember our attributes and come back to see how we've improved to impress you even more.

Convenient to the airport. Pool water changed from chlorine to salt but no time to experiment. Nice towels since last stay, back to normal breakfast selection. Still having trouble vacuuming the hallways (messy for several years!) but keeping the bathroom clean. Terrible options for charging devices - wish they would upgrade the bedside lamps to ones with built-in charging stations. Good people.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Storyteller61803, thank you for taking the time to write this thorough and insightful review. Thank you for letting us know how we impressed you and how we can improve. We value your report about the porters, the pool and the cleanliness of our hallway. We will take this complaint seriously and resolve any issues as soon as possible. I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience.

When I booked my stay, I purposely asked for easy access to and from the room and a raised toilet seat for my 74 year old mother. I had to call to get the raised toilet seat and see the staff daily because my key card stopped working every day. My mum, who has difficulty walking/standing, had to wait outside or walk to the front door because the key card wouldn't give me access. I am very upset about this situation and they could not answer me why this happened and they blamed me.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cyates19832021, Thank you for letting us know about your experience and comments regarding your stay at our hotel. I am very sorry to hear that you experienced such an unusual inconvenience during your recent stay with us, especially as we were unable to correct the issues immediately. Allow me to convey your concerns to our management team so they can discuss this upcoming meeting. I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience.

This was the second time we stayed at this hotel. We loved it so much last time that we decided to spend the weekend in NH, we booked this hotel. This time the hotel room we got was a bit run down. It needed a fresh coat of paint. you could see a few holes in the walls while patching and never went in there and painted again. The water on the second day was not cold, just warm enough to put on a quick show. My husband kept complaining about the size of the pillows. They were small, but I didn't mind, but it was all he could talk about until the cold water in the shower.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
danielleL5202ON, Thank you for taking the time to write this thorough and insightful review. Thank you for letting us know how we impressed you and how we can improve. Your feedback regarding the pillows and holes in the walls will certainly be taken into account as we are always looking for ways to improve the guest experience. Please keep us in mind for your next visit to the area.

The hotel has great amenities. However, the previous guest in our room smoked and the room was not cleaned to get rid of the smell. The staff didn't realize that the previous guest had left a towel with a rubber band around the fire alarm. I reported the issue but was told there were no other rooms. I was not offered a discount or anything to compensate. Later that same night, the fire alarm started making noise because the batteries were low. The team fixed the problem. After that we tried to watch TV but the batteries in the remote were missing. They gave us new batteries. These issues aside, it would have been a perfect stay - and I would have been happy to give the top rating as the hotel itself has a restaurant nearby and an in-room jacuzzi. But due to the smell and number of small issues, I can't give it an excellent rating.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
shelly485, your review and rating of our hotel means a lot to us and we thank you for sharing your experience. I am very sorry that you smelled discomfort in your room. I would like to assure you that we are running thorough cleaning processes as guest satisfaction is our top priority. We want you to experience the best value for money, feel comfortable and have your expectations exceeded; I hope this will be the case on your next stay with us.

Great hotel for the price. I booked the suite with the fireplace. A little pricey for this room, but worth it! Breakfast was great, lots of choice, cereal, cooked breakfast or just a yoghurt to go. Would definitely recommend.

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Brittanimarie, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you very much for the five-star rating of our hotel. I am delighted that you enjoyed your stay and that you found the accommodation and service satisfactory. It is good to know that you also enjoyed our breakfast. and we look forward to your next visit to the region!

After several horrible stays at BW hotels, this hotel stands out as simply excellent. The room was clean, everything worked, the staff was great, and the stay was perfect. Thanks for providing me with a great place to lay my head when I'm not home. I will come back to this place when I visit the area again!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello C0g_777, Greetings from Best Western Plus Executive Court Inn & Conference Center. I cannot say how much we enjoyed reading this review and thank you for giving our hotel a five star rating. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. Our management is always happy to help and we can't wait to see you again!

We stayed here for our wedding anniversary. Very clean hotel, clean room. The pool was great and so was the arcade. The jacuzzi in the room was amazing. Can't wait to go back! We will definitely stay in the same room next time!

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello erica3x0, good morning! Thank you for your kind comments and rating regarding our high standards of cleanliness. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We look forward to impressing you again on your next visit and thank you for sharing your experience here at the Best Western Plus Executive Court Inn & Conference Center.

My husband and I attended a conference at this hotel and had a 2 night stay. We were pleasantly surprised by the quality of the accommodations for under $100/night, which included a hot breakfast! The staff were also very friendly and informative. My only complaints would be that there weren't enough outlets for chargers and the pillows were too soft for my liking. One big one: the masking requirement was lifted at midnight on our first night. We were not informed prior to our arrival. But I don't know if the ownership knew (should have been told).

Guest Relations Manager, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello SusanneAFitPro, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your comments and kind words about the five star service and accommodations you received during your recent stay with us! It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We look forward to serving you again!

Service was prompt and helpful, I was given blankets and towels when requested very quickly and would stay again in a few weeks. The pool was a little cold when you first got in, but very clean. I felt safe the whole time I was there.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lawreca2255, thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We want you to feel at home, welcome and safe in a clean environment. I wish you a safe and pleasant journey home. We are very happy to hear that you had a great time with us and we look forward to your next visit!

Furniture not updated. Floors and tiles had very visible cracks and soap scum around the hot tub and shower walls. The shower walls were yellow. Pillows too big on the beds, unfortunately not that comfortable.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
wilplumer, thank you for completing our guest satisfaction survey and for letting us know about your recent experience at our hotel. We appreciate your taking the time to point out areas that need more attention as we work to update and improve our accommodations. We're working to resolve any issues you've raised, and thanks for sharing your experience.

Took my daughter to the hospital after swimming in the pool with chlorine poisoning, all the rooms were broken, and the front desk couldn't be bothered to sort it out, don't stay here, there are too many motel 8's that like this place to make it look like dirt

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lydiad982021, I would like to apologize for the problems with the pool and the broken lights and assure you that, thanks to your feedback, these inconveniences have been resolved. Please be aware that your vote is extremely important to us and we are addressing all issues you mention to ensure that no future guests have this experience. I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience.

Please stay here if you want to waste $200 on a night on the hardest bed ever in a dirty room. There were things floating around in the jacuzzi and even some blood on the bathroom walls - walls they clearly don't clean. The shower felt like it was about to come out of the wall.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello tonicarchide, Thank you for letting us know about the inconvenience you experienced during your recent stay at our hotel. My apologies for the jacuzzi, shower and any cleanliness issues you encountered. Impressing every guest is our number one goal and your comments and ratings are very important to us towards that goal. We want you to experience the best value for money, feel comfortable and have your expectations exceeded; I hope this will be the case on your next stay with us.

Really great price, very clean, really enjoyed our stay! Had the king room with the jacuzzi and it was really nice. It was a good room for our date! The pool and jacuzzi were fun too and being right next to a brewery was a plus!

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello kcand, Thank you for the compliments you give our hotel! We value our customers' experience, so we always ensure that our facilities are in good condition to offer our customers the best we can offer at a reasonable price. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

The hotel was very clean and the staff was super nice. The pool was warm and clean. My children also enjoyed their stay. The staff kept coming to the pool area to check towels to make sure there was enough for everyone. Reception was very friendly.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Evelynmarrero2, Greetings from Best Western Plus Executive Court Inn & Conference Center. It means a lot to us that you took the time to share many positive aspects of your recent stay with us. Your five-star rating is greatly appreciated. Thank you for your compliments on our staff, the pool and the high standard of cleanliness and hospitality. Thank you very much for your business and we look forward to your next visit.

It looked good at first. Everything was fine until I wanted an ice cream, a shower or even a dip! Everything was dirty or not working. . and I paid for one of their fancy suites for my birthday. Very unhappy.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hannahahsnfhr, please accept our sincere apologies for the cleanliness issues you experienced during your stay at our hotel. Thank you for sharing your experience and we want to assure you that the budgetary issues you brought to our attention will be addressed with renewed efforts to improve our policies to ensure that every guest has an enjoyable and comfortable experience in the future. We want you to experience the best value for money, feel comfortable and have your expectations exceeded; I hope this will be the case on your next stay with us.

Pleasant, clean and friendly staff. The only disappointment was that the breakfast bags were very basic. This hotel is known for a fantastic full pro Covid breakfast. Too bad they couldn't make more efforts to provide breakfast to go.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dhorner37, Thank you for your compliments, rating and review of our high standards of cleanliness and hospitality. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We also appreciate your ideas to improve our breakfast service and look forward to serving you again!

I had a good experience and the location is great. Easy access to neighboring towns, numerous restaurants within minutes, shopping and highways within minutes of the hotel. All in all I would stay there again anytime.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi tbelcourt, Thank you for taking the time to complete our customer satisfaction survey and for rating our hotel so highly! We are also pleased to hear that you found the location so convenient for your needs. We are pleased to share these reviews with our team and we all look forward to seeing you again here at the Best Western Plus Executive Court Inn & Conference Center.

disappointed in the quality of my stay. Breakfast, a packet of cookies, a bottle of water in a brown bag. I had to drive to get my breakfast. After walking, I returned to the unmade beds and the morning cups of coffee.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
omallymac0403, Thank you for sharing your experience and I am sorry to hear that you were not really impressed with our accommodations and services. We value your opinion as we continually strive to improve the guest experience. I'm really sorry for the impression we left on you and we hope you'll come back to experience our ongoing improvements.

My husband and I don't have a lot of alone time, every now and then we like to grab a room with a hot tub/jacuzzi for the night and enjoy the night. We ate at a great place within walking distance, had a few drinks and relaxed for the rest of the night. It's always a great way to recharge your batteries!

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Suannaubut, Thank you for your comments and kind words regarding the five star service and accommodation you received during your recent stay with us! It is very gratifying to know that we were able to provide a comfortable and convenient experience. We look forward to seeing you and your husband again here at the Best Western Plus Executive Court Inn & Conference Center!

This Best Western is tucked away amongst beautiful greenery just minutes from Manchester Airport. Starbucks is also nearby (on Willow Street), Starbucks Airport is temporarily closed. This hotel also has an event center on site, weddings have been held the last 2 weekends and it's a beautiful setting for them. If you like to visit breweries, just a few minutes' walk will get you there safely between the parking lots. There's also a wide range of food - and reasonable. We'd stay here again. And if you fancy a really good lobster roll, check out Lobster Boat in Merrimack. OH MY GOD!!! Majority.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Linda M, Thank you for your kind comments and rating regarding your recent stay with us. It is very gratifying to know that we were able to provide a comfortable and convenient experience. We really appreciate you reviewing our hotel and look forward to your next visit.

I always like to stay here. Polite staff, clean rooms and great location. We always eat at the Backyard Brewery next door. Great food and you can walk back to the hotel if you have a few drinks. This is where I stay whenever I'm in Manchester.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello 706billk, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for taking the time to complete our Guest Satisfaction Survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. I wish you all the best on your journey home and safety on your journey. We look forward to serving you again!

Away from the shops/mall/restaurants away from the street. Attractive entrance. The lobby is not as spacious as the management photos make it out to be due to the large billboards displaying information about Covid and Best Western membership points. Due to the virus, breakfast consists of a variety of packaged items scattered around the service area; Coffee is available. I checked the pool but didn't swim; it was full of screaming children and their parents. Reception staff are polite and helpful. The requested room configuration has been changed to one that is not as open and bright. The room was clean and well equipped. The only real concern was some of the quests - most notably the couple exiting the elevator leaving what appeared to be a strong smell of marijuana.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
pearl33814, your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. although I would like to apologize for the weed smell. When a situation like this arises, we respond immediately and thoroughly clean and disinfect to restore the clean smell of our accommodation. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

Nice indoor pool and large fitness center. The room was quiet with a comfortable mattress and pillows. I was very happy with this hotel choice. Breakfast was grab and go rather than sit down due to COVID precautions in place.

Tina M, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Michael T, Thank you for the compliments you are giving our hotel! We value our customers' experience, so we always ensure that our facilities are in good condition to offer our customers the best we can offer at a reasonable price. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

We have been here in the past and had no issues. Well, until our last stay. I called to book our anniversary as I have done in the past. So you have a record of our rooms we've stayed in. I asked about the king jacuzzi suite and told them it was our anniversary and last year they told us to let them know when booking so we could get an upgrade. He gave us a great price. I even checked room prices online and it all seemed to make sense. So now it's check in day, everything is great, at reception she hands us the keys and we go to our room, we go in and it's definitely not the suite! It was just a king size bed and a jacuzzi for one in the corner. We go back to reception and they tell us we booked this. I explained the phone call and said I was confused as it was definitely not an update from last year. The wife could see there exactly what we booked last year, so I figured when the agent signed me, he saw what my balance was. I could be wrong, but still. We stayed in the room but left at 2am. Without sleep! We were on the 1st floor. parties around us. It was very disappointing. We think some were resolved as the noise level went down, but not entirely. We hadn't slept a bit. We should have known just to leave in the first place.

Guest_Relations_MHR, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
MrsDupwee, Thank you for sharing your experience and I am very sorry for the inconvenience you experienced during your stay. We are continually improving our services and accommodations as we work on our policies and procedures to minimize and resolve these situations. We sincerely hope to have the opportunity to change your perception of our hotel in the future.

I had a great stay at the Best Western Plus. It was clean and comfortable with friendly staff. It had reliable internet. I managed to get the necessary work done while I was in the room.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mandyj1612020, Greetings from Best Western Plus Executive Court Inn & Conference Center. Your kind compliments mean a lot to us and we appreciate you taking the time to share this review. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to serving you again and providing you with another five-star experience.

We drove 4 hours for this stay with my family and the staff didn't tell us that a whole dance crew would be there too. There were so many kids in the pool my kids couldn't swim and the kids were running up and down the hallways and jumping into the room above mine at midnight. It was ridiculous that my kids and dogs couldn't sleep. Breakfast wasn't very good, we booked 2 days and came home 4 hours after 1 night, it was the worst experience I've ever had in a hotel

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
devinfrancis91, your review and rating of our hotel means a lot to us and we appreciate you sharing your experience. I am very sorry to hear that you have encountered such an unusual inconvenience with the pool. Your satisfaction is important to us and we will use your feedback to make improvements to ensure we continue to provide our guests with an exceptional experience. We hope you'll come back to see how we continually improve to impress our valued guests.

The hotel staff were very organized and went out of their way to be helpful. The room was clean and spacious. Plenty of parking and a nice restaurant next door with lits of craft beers and a great varied menu. Very nice accommodation.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi mll68, Thank you for sharing your review and giving us an honest look at our guests' experience at our Best Western Plus Executive Court Inn & Conference Center hotel. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We look forward to serving you again!

Super clean rooms, great breakfast, walking distance to the Back Yard Brewery for dinner and 5 minutes to the main mall, just a really nice Best Western and we only stayed in the S/W because we've always been happy. We tell everyone who travels to try S/W they will be pleased.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
tracker2956, Thank you for your compliments on our breakfast and we were able to meet your expectations for cleanliness and service in our hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We can't say how much we appreciate your review and we can't wait to serve you again!

The place had very old rooms. The pool water looked stagnant and dirty. The walls in the room must have been paper thin because we heard screaming all night. Even after calling the main lobby it stopped for about 15 minutes and then started again. I felt very insecure. I also asked for my room to be searched the next day while we were out and it wasn't ready when we got back a few hours later. Breakfast was fine but someone outside who wasn't a guest seemed to have come and gone and felt unsafe again. I would not recommend this hotel other than the convenient restaurant across the parking lot.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Quest05742525306, Your review and rating of our hotel means a lot to us and we thank you for sharing this experience. I assure you that the pool is cleaned regularly, including a special weekly treatment, and I apologize for the temporary mess you found it in. We're working to resolve any issues you've raised, and thanks for sharing your experience.

Very clean hotel with pool and jacuzzi, gym, game room, bar for free breakfast and a beer garden in the adjoining backyard for a fun night out. We planned a "date" night to see Jeff Dunham at the SNHU arena and used this venue for the night. Highly recommend and would definitely come back!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cbmunsell, Thank you for letting us know how impressed you were with our services and amenities. We look forward to hearing from you and thank you for sharing your 5-star experience at our hotel! It is our aim to provide only the best service to our guests and it gives us great satisfaction to know that we have achieved this goal. We appreciate your recommendation and look forward to serving you and your family again on your next trip.

I recently booked a hotel for the mother of a prospective Saint Anselm College student who was visiting the campus. I did this as a favor because she was getting on a plane and was unfamiliar with the area. The online plan was $79 plus taxes and fees, but I had to pay upfront for that plan. Knowing I can't do this with my school credit card, I called the hotel and asked if they could book it for them at that rate. They said they couldn't do that for me. At this point I said are you sure? They said if I booked online and called them back they could change the credit card and my card wouldn't be charged. Luckily for the student's mother, she wasn't charged, but my credit card was charged. The hotel apologized to me and just said, "Yes, the person who told you that was wrong." "He should never have told you that information." Admitting wrongdoing does no good for me, I got stuck on the account, and as a result, I have problems with my work. I'm not getting fired or anything, but I have to explain the situation to my immediate boss, and then they have to explain it to the college boss. I imagine the school will put the Best Western of Manchester on the 'do not use' list of providers. When I said this to the lady at the hotel she hung up and said have a nice day. It still amazes me how companies with annual sales of over a million dollars still fool people when they make a mistake. I hope they are happy they received the $79 from our school because they missed out on so much more future income. Type of tripCompany

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
243chaddb, thank you for sharing your experience and I am sorry to hear that you did not fully enjoy the service, accommodations and hospitality that we value so much at our hotel. Your satisfaction is important to us and we will use your feedback to make improvements to ensure we continue to provide our guests with an exceptional experience. We hope that one day you'll come back to see how we've grown thanks to valuable guest feedback.

The first room I got had a massive bug. I was moved to another room with no bugs but it smelled weird like unoccupied or stuffy, the TV was off and the coffee maker in the room was dirty. Around the New Year period, the cleaning staff limited the amount of room cleaning. Make your bed a few days at most. The second time I stayed here, I was given a non-smoking room, but previous guests were heavy smokers. Unfortunately, the $250 fine for smoking didn't stop them from smoking. The hotel was fully booked so they couldn't give me a new room. I got an odor neutralizer 3 times and the room was still giving me a headache. I can end my night with a shower that doesn't drain. Pros: Breakfast is good. There's always coffee, flavored water and cookies. Staff is friendly Cons - A bit dated and several bad experiences with the rooms.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Al_mundo1, I'm sorry that you smelled smoke in your room. Unfortunately, despite our best efforts to ensure that no one smokes in non-smoking rooms, this does occasionally happen and I hope you will accept our sincere apologies for the smell of smoke you are experiencing. Thank you for taking the time to share this review and let us know to give us an opportunity to resolve this situation.

I was disappointed with the early check in fee and the fact that they were up there to let me go earlier than expected. Breakfast was great but for this price are better hotels for a lot cheaper

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jeremiahb252020, Thank you for letting us know about your experience and comments regarding your stay at our hotel. We are sorry to hear that you were not satisfied with the service you received from our reception team during your stay. Our goal is to impress you and exceed your expectations on every visit, and it's disheartening to hear that we didn't meet that goal during. I hope your expectations are exceeded on your next visit!

The front deck staff was very pleasant. Breakfast was standard and adequate. Newspapers and cookies were nice. The area above the sink needs cleaning. The rest of the room was clean and tidy.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
charleschristensen55, Thanks for taking the time to let us know what you think of our newspapers and cookies. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We also appreciate your comments about the sink. We will address the maintenance task immediately for the benefit of our future guests, which we hope will include you. and we hope to impress you on future stays.

Very pleasant stay. The hotel is clean (they always swept all the snow/salt out of the lobby. Breakfast area and groceries are good. Staff was helpful and friendly. Location good and convenient. **Will stay there again next time I come visit family.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
usan I, it's wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five-star experience! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

I just got back here on the 5th of December. I stayed here alone for work and this time with my husband when we were in the area visiting a friend. The hotel is always clean and has friendly staff who treat people well. Rooms are clean and breakfast is good. Never had a bad stay and this one was good too, except for the woman in 126 who, say, needs to practice for her XXX career. The theatrics were completely unnecessary.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jenn7740, Thank you for your kind comments and rating regarding our high standards of cleanliness at the Best Western Plus Executive Court Inn & Conference Center. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We appreciate your loyalty and look forward to seeing you again. Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

I stay here often and I really like the property. They do a good job of maintaining it and it's very clean. Night check-in staff is very good. Friendly, efficient and helpful. I usually only leave one key in the morning so no real interaction with the morning staff. Breakfast is good, I usually stick with cereal, oatmeal and fresh fruit. It's not the Ritz, but they don't pretend to be. It's clean, pretty, quiet and the beds are good. Good place to stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ktmush2, Thank you for your kind comments and rating regarding your recent stay with us. It is very enriching to hear from you on this subject and we appreciate your recognition of our efforts to provide a clean, comfortable and welcoming experience. We wish you a safe journey home and look forward to serving you again here at the Best Western Plus Executive Court Inn & Conference Center. Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

There is no hot water for most of the stay in the entire building. Our friend's room had no heating!!! This was our first stay at a Best Western and I don't think we will ever stay there again!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sap0376, I would like to apologize for the lack of issues with hot water and assure you that these inconveniences have been resolved thanks to your feedback. We assure you that this is not the usual standard of our service to our guests. My team and I have reviewed your feedback and taken appropriate action to resolve these issues. In addition, we are reassessing our inspection process to ensure that these types of issues do not recur in the future. We hope you'll come back to give us the opportunity to impress you with a five-star experience.

I have stayed at this hotel several times. Beautiful pet-friendly room conveniently located near the outdoor area. You never let us down. Stylish and close to the Backyard Brewery. Great food plus $5 coupon upon arrival.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nansullivn, thank you for your comments and kind words about the five star service and accommodations you received during your recent stay with us! It's good to know that we were able to make you feel comfortable and that you didn't have any difficulties with our services or amenities. We are looking forward to the next one! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

I was in town for training and got a great price. The hotel lobby is very nice, with fruit and cookies available at all times. Breakfast was good, not great. The room was clean. Decor was unimaginative and bland. The television was very old. The bed was quite comfortable. Bath and personal care products were good. The location is excellent in terms of local restaurants.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Brad C, thank you for taking the time to write this thorough and insightful review. Thank you for letting us know how we impressed you and how we can improve. Your comments about our facilities and TV will certainly be appreciated as we are always looking for ways to improve the guest experience. We look forward to serving you again! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

I attended a weekend conference at the Best Western in Manchester New Hampshire. The hotel covered all my basic needs. The room was clean and spacious and nothing was broken or worn. The public areas of the hotel were also very well maintained. Having a microwave in the room was a plus. Dealing with the staff is very pleasant - friendly and helpful. I will stay here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Ellen J, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We look forward to serving you again! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

My wife and I flew in the night of 10/16. to Manchester Airport. We were tired after a long day in the air. We had a long day ahead of us. The Best Western very close to the airport was perfect. A very good hotel with many amenities. Our room was really nice, clean and well stocked with things we needed. The staff were very helpful and friendly. They gave us excellent directions to nearby places we needed to get to. Although this BW is a conference and convention center it was very quiet. We slept very soundly that night. The king bed was incredibly comfortable. The next morning I woke up well rested and ready to continue our journey. We had a very complete and healthy breakfast. Would stay there again. Thanks, B.W.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichardDianaT, Thank you for your kind words! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to serving you again! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

Great breakfast, decor is fair, could do with a little updating. The pool and hot tub were very cold and the problem could not be fixed. It was clean, staff very nice. I would stay here again. I wish the room we were in had more lighting. Beds were very comfortable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve S, thank you for taking the time to write this thorough and insightful review. Thank you for letting us know how we impressed you and how we can improve. My apologies for the pool, hot tub and your suggestions will certainly be considered as we are always looking for ways to improve the guest experience. Please keep us in mind for your next visit to the area.

Ok hotel, good breakfast, our room was fine but a pet smell. Nearby all types of shops and restaurants. The restaurant they give you a voucher for was absolutely amazing. Overall happy with our stay.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lawrence M, your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We are happy to hear that you found our location convenient while you are with us close to restaurants, shopping; However, we would like to apologize for the unpleasant odor and would have liked to have known during your stay so that we could have taken steps to correct this issue. We look forward to welcoming you again on a return visit.

Wonderful place. Visit it every year for its friendliness and quality. The people who work there are helpful and make the stay very pleasant. NH in October is great. There are many hiking opportunities there.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jmsdmd, Thank you for sharing your feedback and for recognizing the efforts of our hardworking team to be as responsive, helpful and responsive as possible. It's good to know that we were able to make you feel at home and that you had no difficulty with our services or amenities. Once again, a big thank you from all of us and we look forward to welcoming you back. Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

The Best Western Plus Executive Court Inn & Conference Center in Manchester is well located close to the airport (5 minutes from the terminal) and has virtually all the amenities you would expect from a hotel/motel.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello John M, Thank you for letting us know how impressed you were with our services and amenities. It is very gratifying to know that we were able to provide a comfortable and convenient experience. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

I have stayed at the Best Western Plus in Manchester, New Hampshire three times. I stayed with two friends on 9th Aug 2019 for 5 nights... then I stayed alone on 27th Aug 2019 for 6 nights and again on 11th Oct 2019 with my two friends for three nights. This Best Western Plus Executive Court Inn & Conference Center is conveniently located... close to the Mall of New Hampshire, Holly Lobby, Olive Garden Restaurant, Barnes & Noble Book Store, some Off Broadway shoe malls, TJ Max, Pier One, Dress Barn Burlington Coat Factory etc. Only about 20 minutes drive from Merrimack Premium Outlets. About 40 miles from Boston - In August we went to Boston for a day and took the hop on hop off bus all day. And every day in August the trips went to Hampton Beach, New Hampshire. I went to Petey's Seafood Restaurant and Markey's Lobster Pool. I went to the Christmas tree store in Nashua... I went to the Pheasant Lane Mall in Nashua, NH.... The Mall at Rockingham in Salem, New Hampshire. Visited York, Maine. Always have a great time. The Best Western Plus Manchester staff are always very friendly. A special shout out to Stephanie and Drew at the front desk. Breakfast is served every day. Can't wait to get back there.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your comments and kind words about the five star service and accommodations you received during your recent stay with us! It is very gratifying to know that we were able to provide a comfortable and convenient experience. We look forward to serving you again!

Although this is an older hotel, they've done a good job of keeping it up to date. We stayed four nights and their king bed room is very large with a fridge, microwave and sofa bed. My room rate includes free WiFi and access to the breakfast buffet. Although I didn't use the buffet (not a breakfast person) I had breakfast and noticed that people were enjoying all the different breakfast items available. The front desk at check-in and throughout my stay was very helpful and extremely friendly. I also attended a wedding here and I have to say that the people who organized the wedding, the team who organized the dinner and the facilities were exceptional. Of all the weddings I've attended in my life, the food served here was the BEST I've ever had. You are also just a short walk from The Backyard Brewery...absolutely great food! I have rated the restaurant separately.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing this experience and giving us the opportunity to recognize our employees for their exemplary work. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We look forward to serving you again.

I love this place!! It's always our first choice in this area and now we always try to find Best Westerns! We love the amenities, the staff, the selection, the breakfast, the pool, the cleanliness - everything! Even the welcome bag upon check-in - what a lovely touch!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I am glad to hear that you had a great time at our hotel and thank you for rating our hotel 5 stars. It is good to know that we were able to ensure that you had a pleasant stay and that you did not experience any difficulties with our services or amenities. We will be happy to share your comments with our team and look forward to seeing you soon!

The staff were very friendly and welcoming. Rooms were very clean. I enjoyed my 3 night stay. The motel is located in a very safe and convenient area. I will be staying at the Best Western on my next trip to Manchester.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi 645frank, Thank you for sharing your review and giving us an honest look at our guests' experience at our Best Western Plus Executive Court Inn & Conference Center hotel. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to serving you again!

Nice rooms, great buffet and attentive staff. Never had a problem with this hotel in the 5 years. We use it as a central base to go to Boston and it's only an hour away. They recently renovated the suites and they look great. Can't wait for our next visit.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Explore35229316792, On behalf of my entire team at the Best Western Plus Executive Court Inn & Conference Center, we would like to thank you for your wonderful review and for noting our recent changes to our hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We look forward to serving you again!

The whole complex is very welcoming with a restaurant and beautiful gardens. Rooms are spacious. The kitchen is clean with lots of space. The living area is great and the bed was very comfortable. Did I mention how extra clean everything was?

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kdhon4060, thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

The property could use an update. Rooms are clean but smell of smoke. nice people. Breakfast is varied and that's why they use porcelain instead of disposable items. How about chili con carne for breakfast? Is this an east coast thing?

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
799sheilac, Thank you for sharing your experience! I am very sorry that you smelled smoke in your room. Unfortunately, despite our best efforts to ensure that no one smokes in non-smoking rooms, this does occasionally happen and I hope you will accept our sincere apologies for the smell of smoke you are experiencing. We're also constantly working to improve the guest experience, and I hope you'll remember our attributes and come back to see how we've improved to impress you even more.

We were up since 6am and our flight was after midnight so we stayed here as it's convenient being close to the airport. The room looked great. We were woken up very early by several people, one of whom was very loud. I went to the door to see what was going on. No one was in the hallway. I tried to open the door to the next room and to my surprise it opened and there was a meeting room full of people having a meeting!! Why oh why would they assign us this room when it was nearly 1am when we walked in and there was an early meeting the next morning?

Nilesh P, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dixiepeach, On behalf of all employees at the Best Western Plus Executive Court Inn & Conference Center, we apologize for the concerns you have expressed regarding your experience at this hotel. I have raised this inconvenience with our team regarding this matter. We want you to experience the best value for money, feel comfortable and have your expectations exceeded; We regret not having done so during your last stay. We hope to see you again in the future and impress you with the improvements we've made.

I stay here every year and the location is perfect. Close to the airport with no airport noise. The staff is friendly, the breakfast varied and delicious, the rooms comfortable. The restaurant across the parking lot is a plus for those who don't want to venture too far after a day of travel.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello SoloTraveler1967! Thank you for taking the time to tell us about our team's success in providing you with a comfortable and convenient experience. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. It's good to know that you also liked the value for money. and we look forward to your next visit to the region! Sincerely, General Manager, Best Western Plus Executive Court Inn & Conference Center

Cleanliness and service were good, the only problem with this hotel, the beds, very hard, I couldn't sleep for 3 nights. That was the only issue I had. There is another hotel for the same price with better, more comfortable beds. I have to admit that too. The hotel is very good, but 140 nights is too much for this hotel, it shouldn't be more than 110

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello 2015Friends4, Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. We also appreciate your comments about our bed as they help us to continue to improve the guest experience. We hope to welcome you again and wish you a great day!

We have stayed at BW twice while traveling through MHT. The people at Best Western are great. Breakfast is good and tasty. The drivers are polite and will take you to the MHT in a maximum of 5 minutes to catch your flight. Parking is reasonable and secure if you leave your car. Good deal.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi Jim C. Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments on our staff, hospitality and breakfast design. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We hope your next visit will be another five star experience.

I've been here before, never had any issues. The rooms are quite clean, but this time there were some problems with the bath. Definitely needs new grout. Black spots in the corners. Looks like other things in the bathroom have been updated making the tub stick out like a sore thumb. The bathroom and closet door is very strange. You have to keep the closet closed to open the bathroom. The mattress could be a little more sturdy. Enough parking spaces. Could have a little more seating for smokers. They give you a voucher for the restaurant across the parking lot. Great food. A good stay was essential for our comings and goings. But I have a problem with the bathrooms. I would question staying here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
cindyl289, Thank you for your review and comments regarding your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am sorry for the problem with the bathtub and thank you for letting us know about this inconvenience. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

Exceptional team! There were some minor issues and this location does not participate in all corporate programs! Breakfast is very good but they need to fix the tables! They also need to remove the smell in the gym.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nickbaker2019, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for taking the time to write this thorough and insightful review. Thank you for letting us know how we impressed you and how we can improve. Your comments about our tables, unpleasant smell in the gym will obviously be taken into account. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

We stay here away from the Boston area. They have parking, free breakfast, good restaurant next door. Walking distance to other restaurants. swimming pool, gym. The staff were excellent. Rooms are large and well maintained. I will come back

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lam4720, thank you for your comments and kind words regarding the five star service and accommodation you received during your recent stay with us! It is exciting to hear how successful our efforts have been in providing you with a great experience of hospitality, comfort and convenience. We look forward to serving you again!

Only one stop on the way to Maine, but it was very enjoyable. As BW members, we were given a bag of goodies - bottled water, crisps and sweets - which later came in handy as we continued our travels. The staff are very friendly and helpful. Breakfast had a huge variety of foods. It was packed at 8am as there was a wedding on that weekend. But we found seats in the lobby. The room was clean, the bed was very comfortable and the shower was powerful and hot. We sleep soundly. The infusion of water in the lobby with cookies was much appreciated. BW Plus is for us. Excellent treatment without the exorbitant price. We miss the Philadelphia Independence BW Plus (neighbor building burned down). And we'll be on the lookout for more BW Plus as we travel. Oh - and if you happen to be in Manchester, don't forget to stop at one of the Backyard Brewery - across the road from the car park, same owner. Excellent beer and food. The hotel even gave us a voucher.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TravelBeWare, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. We look forward to hearing from you and thank you for sharing your 5-star experience at our hotel! We hope to welcome you again and wish you a great day!

I attended a conference at this hotel and they were very responsive to all requests. The staff were very helpful and polite. You'll need a car to stay here, but you'll be within walking distance of restaurants and shops. The location is in a quiet wooded area with outdoor seating for relaxing and no city noise.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello shar0n1955, Warm Greetings from Best Western Plus Executive Court Inn & Conference Center. Thanks for your nice words! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are very happy to hear that you had a great time with us and we look forward to your next visit!

We really enjoyed our stay at the Best Western. The accommodations were comfortable, the room was clean and quiet, and the hotel staff were very friendly and helpful. They also have a good breakfast buffet. The location provided easy highway access we needed to travel to Provincetown.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
williame975, Greetings from Best Western Plus Executive Court Inn & Conference Center. It is wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't say how much we appreciate your review and we can't wait to serve you again!

We checked in at 2am and the member of staff who checked us in was wide awake, pleasant and friendly, which was pretty impressive given the time. The room was clean and well maintained. It was mostly redone, but the bathroom still had old tile and the bent closet doors tended to "open". But these are obviously minor things. The air conditioning worked well, the beds were comfortable and the pillows were good. The remote came in a sanitized bag, which is nice. I didn't eat much for breakfast other than fruit, but it always smelled great, and my family said it was really good. Every night there were freshly baked cookies and brownies along with fruit water. The training room was fine. We didn't use the pool and as we walked around the games room we didn't use it either. Change is required to use the games room if you decide to play pool etc. (Didn't notice a change machine.) Upon check-out, the two ladies at the front desk were super friendly. It was a pleasant stay and we would stay here again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
LaurieTN, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for sharing your review and giving us an honest look at our guests' experience at our hotel. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We also appreciate your ideas for improving our bathroom and look forward to serving you again!

I found this particular stay very relaxing and restful. I arrived in nearly 90 degree weather, checked in quickly and experienced a very comfortable temperature upon entering a very clean room cooled by quiet air conditioning. I slept wonderfully on the king-size bed. I found the included breakfast to be good value for money. There was no overcrowding, which made the meal very enjoyable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wayne A, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We hope to welcome you again and wish you a great day!

Quality location with quality staff The hotel is quiet and the rooms are very fine and comfortable. I would plan differently to stay there again next time in MANCHESTER and also considering the room rates

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
felixroger, Greetings from Best Western Plus Executive Court Inn & Conference Center. Your kind compliments mean a lot to us and we appreciate you taking the time to share this review. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are all looking forward to your next visit and hope it will be just as enjoyable.

Huge cozy room. Fridge with freezer working - yes. Fantastic full hot breakfast buffet. Much appreciated weekend breakfast from 6am. great toiletries. Friendly and helpful staff. Estimated $5 voucher for Backyard Brewery. Excellent shower.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Toni-Lynn M. Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments on our staff, hospitality and breakfast design. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We are happy that you were satisfied with the hospitality of our staff and the comfort of our amenities and we look forward to seeing you again soon.

I stayed here for two nights with my family while visiting Merrimack stores. The property is in a very sleepy location. In the immediate vicinity there is almost nothing but trees. Everything was up to par during our stay. Clean and comfortable room, good breakfast and friendly staff. Parking was easy and free.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mrwalker123, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your compliments on our staff, hospitality and breakfast design. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We look forward to serving you again!

The hotel is nice, has rocking chairs out front to sit. The continental breakfast has a wide variety and the staff keep the area clean. The staff are very attentive and welcoming, they were very helpful.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lillianp p, Greetings from Best Western Plus Executive Court Inn & Conference Center. It is wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't say how much we appreciate your review and we can't wait to serve you again!

Overall the hotel was quiet and very clean. It's worth the price even though it's more expensive than I usually pay. The only frustrating thing was that I was put in a room at the opposite end of the hotel. I know that for next time. And of course the ice machine on my floor was broken. I just couldn't do the walk. So my soda was warm. Otherwise, the installation was fine. Too busy to try the jacuzzi which is why I booked this hotel in the first place

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Debbiedipiedo, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. Glad to hear you enjoyed the value for money and we will notify our team about the soda machine. We hope to welcome you again and wish you a great day!

We stayed here just before heading back to the UK. Nice guy at check in and we were upgraded as members to a jacuzzi room All the necessary amenities, spacious room, good quality bedding and white towels. Very good breakfast, cereal, hot dishes, waffles, yogurts and continental

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
14carolina89, Greetings from Best Western Plus Executive Court Inn & Conference Center. Thank you for letting us know how impressed you were with our services and amenities. I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! We really appreciate you reviewing our hotel and look forward to your next visit.

The bathroom was too low and the bed too high. I had made the hotel staff and general manager aware of the accessibility issues on my 2 previous stays. After the 2nd complaint I was promised that the issues would be resolved. Only one small issue, the location of the fridge and microwave, was sorted upon arrival. Reception was not very helpful. Upon checking out, the staff said nothing when I voiced my complaints. ANY WORD!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Cheryl K, thanks for sharing your experience and I'm sorry to hear that you weren't really impressed with our team. We have high standards of hospitality and service and the fact that we have failed in this regard is very disheartening. We value feedback and will use it to adjust our operations in the hope that on your next visit we can exceed your expectations.

Unfortunately, this isn't the best version of the Best Western Plus. I've stayed in others that were excellent, but this one is the worst. I hate to leave a negative review but it's not worth the money and time. My room had an unpleasant odor as others have said and it never went away. The walls are very thin which made it difficult to sleep and when I sat at the table in my room to look at notes for a meeting the next day my papers were stuck to something very sticky all over the table showing it was not clean. Breakfast was simply not appealing. I wish it had been better.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
HenryS46, Thank you for sharing this experience with us. We appreciate your loyalty to our brand and apologize for the lack of service and cleanliness you experienced during your last stay. We are very sorry that the cleanliness of your room was not up to our typical standards and we will use your comments as a training opportunity for our housekeeping staff. I hope this does not prevent you from enjoying our accommodation and services in the future.

The location was convenient. Overall the hotel is very good. Very clean room. Internet needs updating as it was intermittent and a bit slow. Close to food and drink which is a plus. Overall a good experience and would recommend....

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind comments Scooter11jr. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We are delighted to hear that you had a great time with us and look forward to your next visit!

I don't always stay at this hotel, I did when I first went to Manchester on business. The big problem is that the nearby restaurant has changed and now caters to a different crowd. In my opinion this is one of the best hotels in this area for its age. It's well run, always very clean and quiet. The staff is friendly and always ready to help.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Joseph D, THANK YOU so much for the 5 star rating of our hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We will be happy to share your comments with our team and look forward to seeing you soon!

A family member with a university degree booked several rooms. Above average check in. Competent, informative and friendly reception. The room was very good: clean, comfortable and spacious. The pool, an attraction for children and some adults, was clean, large and well-equipped. Breakfast was above the norm. Large groups and refills were quick and well done. Two people check and work. Tables are cleared immediately when they are free. would come back

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello LynnK659, THANK YOU so much for your 5 star rating for our hotel. It means a lot to us that you let us be such an important part of your family's celebrations! We are thrilled that we were able to make this occasion more enjoyable and convenient. We hope to see you again soon!

The hotel staff was great. The area was quiet and perfect out of town but not far, only about 2 miles. Great brewery next door and they have live music. The pool was a little cold and the chlorine made our eyes water, especially in the jacuzzi. Enough towels. clean area. The breakfast area was nice, the tv was very loud every day we were there. The family room had plenty of space for us. Bathroom is small but super clean. Beds are good. All in all this is a great no-frills family hotel and represented excellent value for our stay. We will be here again as our family has moved to the area.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing your comments about our staff and towels. We continue to look for ways to improve the guest experience in all areas and hope you will experience this continued effort on your next visit.

I stayed here for one night to attend an SNHU graduation event. Although the hotel is about a 15 minute drive away, it was very easy to get to and from the college, as well as many shops and restaurants.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
It is a great compliment to receive such a wonderful review. Thanks for taking the time to share your experience with us and we hope to see you again soon.

I travel frequently for business and this is one of my favorite hotels. The staff are excellent. Clean and quiet rooms. I don't think you will be disappointed here. Sometimes I have breakfast, which is always just oatmeal, but they have several options.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ktmush2, I can't tell you how much we enjoyed reading this ktmush2 review. It is wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't say how much we appreciate your review and we can't wait to serve you again!

The location of the hotel was great. Short drive to the New Hampshire Mall. Close to local airport. The staff were always attentive and helpful, couldn't have asked for better. I would recommend staying here.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Go37510402082, Thank you for taking the time to share your feedback and recognize the efforts of our hardworking team to be as responsive, helpful and welcoming as possible. It's good to know that we made you feel at home and that you didn't have any difficulties with our services or amenities. 5 star rating and we can't wait to serve you again!

This hotel is very easy to reach. The staff are very friendly and pleasant. Always ready to welcome you in the halls. It was a good nights sleep. My big complaint was the shower/tub. The plug for this did not work properly and as a result water pooled at my feet and I had to constantly play with it to drain the water. It was quite frustrating for the price of this hotel I expected better. Even if you are a light sleeper, try to ask for a room away from the stairs or elevator. Not the hotel's fault, but people seem to think it's okay to make a lot of noise in these areas and not very respectful of others who may be in nearby rooms. They might want to put up some "silence please" signs or let people know at check-in.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kyrelda, thank you for bringing the bath/shower issues to our attention so that we can work to improve this aspect of the guest experience at our hotel. Ensuring you have the best accommodation experience is our number one goal and we want you to know that your vote means a lot to us. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

We spent 2 nights at this hotel. The beds were very comfortable, the room was clean and it was nice to have a fridge in the room and also a coffee maker, although you can have coffee all day. The staff are very efficient and friendly. Check-in was very quick. We found the facilities good and a very good breakfast is served until late in the morning. We strongly recommend.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello Be38! Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. It is exciting to hear how successful our efforts have been in providing you with a great experience of hospitality, comfort and convenience. We hope to welcome you again and wish you a great day!

We had a great night at this hotel after a long journey. The bed was very comfortable, the room clean and tidy and the shower had great water pressure. Although we only stayed one night, we found the facilities to be good and the breakfast delicious too. We can recommend it to everyone as the staff was also very friendly.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hello JaaXxii. Greetings from the Best Western Plus Executive Court Inn & Conference Center Hotel. Thanks for your nice words! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We are delighted that you had a great time with us and look forward to serving you again.

I stay at this hotel frequently and it never disappoints. The hotel is well maintained and has wonderful staff. Breakfast selection is great. My only issue was being able to use more outlets in convenient areas like my bedside table and bedside table.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mark C, Greetings from the Best Western Plus Executive Court Inn & Conference Center Hotel. I cannot express in words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming and comfortable. Thank you for your 5 star rating and we look forward to your next visit!

Everything was clean; the bed was comfortable; The location is peaceful. The pool was quite big; there was a jacuzzi; The pool area looked pretty clean. The parking fee for nearby Manchester Airport was fantastic ($3/night) and the bus left early for me (before 5am) because "the driver is always early". I can't comment on breakfast as my flight was early but they gave me a bag to take on the plane. If I'm leaving Manchester this will be my go-to place.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jone4664, Greetings from the Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for letting us know how impressed you were with our services and amenities. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We look forward to serving you again and providing you with another five-star experience.

Great accommodation and easy location, clean service, great stay, great guest service, great they go out of their way to help you. There is a continental breakfast it's a full buffet and it's included in the price so you can't go wrong

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us Voyage59072361676. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. Thank you for your kind comments and we look forward to your next visit!

The staff are always friendly. Rooms are clean and in great condition. Transfer from the airport was convenient and efficient. Installation is newer. Easy to order for delivery. Have a nice breakfast. I love the nearby restaurant.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kathleen J, Guest comfort and convenience are our top priorities and thank you for letting us know about the success of our efforts to impress you. We are pleased to read your five star review of our hotel. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

This is my destination when leaving MHT early. Convenient location close to the airport and a variety of restaurants. The hotel staff is very friendly and the facilities are clean. I haven't had any issues with this property yet.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Greetings from the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear that you found our location so convenient during your stay near the airport, our high standard of cleanliness and our friendly staff. Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We are looking forward to the next one!

We come here on business at least twice a year and really enjoyed our stay. Breakfast is incredible. They have the best waffles with fruit or syrup, as well as eggs, bacon, sausage, pastries, cereal, yogurt, etc. Friendly staff, the lady in the dining room is extremely pleasant.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Departure01311449559, Thank you for taking the time to let us know how you enjoyed your stay with us! I cannot put into words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming and comfortable over the years. We hope your next visit will be another five star experience.

Nice place. Quiet hotel has beautiful gardens and beautiful surroundings. Comfortable and clean. Easy to find. Good cooked breakfast. Reception is very friendly and helpful. Always a good choice. We prefer Manchester, NH BW

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
112shaunm, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We appreciate your loyalty and look forward to your next visit!

This place is a good choice for a stay in the area. Clean and comfortable beds, excellent breakfast with lots of choice. They have lots of amenities and even thought of putting a makeup remover in the bathroom in case you're trying to be spontaneous and didn't bring anything for the night.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
nhgaa, guest comfort and convenience are our top priorities and we appreciate you letting us know how successful our efforts have been to impress you. It is very important for us to hear from customers who are satisfied with all of our services and amenities. We look forward to serving you again and providing you with another five-star experience.

My wife suffered an injury that forced her to live on the 1st floor. Since our house is two stories, we thought it would be best for her to stay at a local hotel. We chose Best Western for several reasons. The property is modern, has great staff, is very clean, has nice rooms, and great amenities. Eight days later, we couldn't believe how calm and relaxing our stay was. The staff couldn't have been nicer to us. They kept offering what they could do to make our stay as comfortable as possible. Not only would I recommend this facility in Manchester, NH, but we will stay there whenever we want to spend a night or a weekend!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you Frank C. We are very impressed with your review. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to serving you again and providing you with another five-star experience.

My favorite hotel when I'm in the Manchester area, which I often do. Off the beaten path but close to malls, airport and restaurants. Huge parking, also for RVs. Reception staff, they are the best. Never a complaint in the 5 years I've lived here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
O5970BNsuzanneb, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is very gratifying to know that we were able to provide you with a comfortable and convenient experience when you stayed with us near restaurants, shopping and the airport. We are very happy to hear that you had a great time with us and we look forward to your next visit!

We had a two night stay for a surprise birthday party at the conference centre. The hotel transfer to and from the airport was timely and convenient. The hotel staff was knowledgeable and friendly, always willing to help. The hotel has a brewery about 100 meters away which served very good bar food and had a good local crowd. The hotel is conveniently located close to shopping, the airport and the city centre.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
stevena186, thank you for taking the time to complete our guest satisfaction survey and for reviewing our Best Western Plus Executive Court Inn & Conference Center hotel! We are thrilled that we were able to make this occasion more enjoyable and convenient. We hope to see you again soon!

This hotel is one of my favourites, friendly and helpful staff and clean comfortable rooms. The hotel has a free shuttle service to and from the airport and one of the best breakfast buffets I've seen. Good location.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve A, Thank you for your compliments on our free shuttle service! It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. Your feedback will encourage all of our staff as we strive to provide all guests with an exceptional and memorable experience. We can't wait to see you again!

Due to weather conditions and late arrival at Manchester airport we decided to stay at the Best Western rather than risk an unsafe return journey. It was the best decision. When we arrived after midnight, we were given an amazing suite. The bed was perfect for sleeping, the decor was modern and oh so clean. We left our car at BW as they offer a shuttle service to the airport which is about 10 minutes away. Perfect. The cost was half of what it was at the airport. At each BW we enjoyed hot/cold breakfast the next morning before heading home. We know what to expect from a BW and we are never disappointed!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wezie12, thank you so much for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. It was a pleasure serving you and we look forward to seeing you again on your next visit to Manchester.

Tucked away in NH, I was happy to find a clean BW with friendly staff and close to the attraction we were visiting. Upon arrival we were given a bag of water and some snacks. I always judge a hotel room by the cleanliness of the bathroom and this one passed my stringent inspection. The oatmeal cookies were a surprise and very tasty too.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lorraine M, thank you for taking the time to complete our Guest Satisfaction Survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We look forward to serving you again!

We were in Manchester to see a show (Lotus Land) at the Tupelo Music Hall and the Best Western was close by. The band actually stayed there and I was able to talk to a member of the band over breakfast. The room was a good size and clean. The bed was king size and very comfortable. There was a good breakfast included in the price. Eggs, bacon, hash, potatoes, cereal, fruit, yogurt, waffles, etc. It was a good stay at a good price in a convenient location.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichO217, Thank you for taking the time to send us your comments regarding your stay at our hotel. I'm glad you found our location convenient for your needs at a reasonable price. We hope you were able to explore the area! We are happy you had an enjoyable stay and look forward to your next visit here at the Best Western Plus Executive Court Inn & Conference Center!

We always enjoy our stay here at the Best Western Manchester, NH. We came here in January when we are going to do a wine tasting. We always have a great experience, from checking into our comfortable room to a good breakfast. The staff are friendly and efficient and are always at your service. The property has plenty of parking space and a beautiful overhang at the entrance to protect you from snow and rain. Close to things but in a very quiet area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Hi PattieF, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is exciting to hear how successful our efforts have been in providing you with a great experience of hospitality, comfort and convenience. We are delighted to hear that you had a great time with us and we hope your next visit will be another 5 star experience.

Upon entering, your attention is drawn to a wonderful staircase that leads to the second floor with grace and elegance. The staff welcomes you quickly and is helpful in every way. Rooms are comfortable and spacious, with full-size refrigerators and microwaves. The indoor pool and hot tub are on the lower (underground) level and are quite large. Whether you stay here or not, I suggest you visit the restaurant, which is just a short walk across the parking lot. Backyard Brewery has incredible dishes with unusual names and preparations, and the experience is incredible. I recommend this hotel, you won't be disappointed!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bobka55, I'm so happy to hear from you and say that you really enjoyed your stay with us. It is our aim to provide only the best service to our guests and it gives us great satisfaction to know that we have achieved this goal. We appreciate your recommendation and look forward to serving you and your family again on your next trip.

Great place. We always stay there when visiting family in Manchester. Great service and the team is always there to help us. I would recommend this hotel to anyone visiting the Manchester area. Thanks.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Happy New Year Roam14828202736! Thank you for your comments and kind words about the five star service and accommodations you received during your recent stay with us! On behalf of our entire team, we thank you for your stay and look forward to seeing you again as your journey takes you back to Manchester City! Yours sincerely.

From the time of check-in to the time of check-out, customer service was friendly. The room was great and clean. They even disinfected the remote. We stayed there to catch our early flight the next morning. Very pleasant. I would definitely recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ALISON M, Thank you for taking the time to complete our Guest Satisfaction Survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We really appreciate your comments and look forward to seeing you again.

We come back year after year because of the nice pool and great arcade with old video games. Children love it. The hotel is comfortable and the staff is friendly. If you decided to park and fly call the hotel direct as the price online was much higher than the hotel could have offered me.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for your kind words Sherpa30334763867! We are delighted to hear that we made such an impression during your recent stay. We love having families around and hope you will come back for a wonderful time at the Best Western Plus Executive Court Inn & Conference Center Hotel.

This Best Western Plus hotel is great with all the amenities it offers and the staff is so helpful and attentive! They offer Park/Fly which is great - they start at 5am and end at midnight so I think this is wonderful for most travelers! Being a rewards member is really nice because they give you a bag of goodies when you arrive and if you leave early like us they have bags for my husband and I with fruit, granola bars, water and some chocolate.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five star rating is greatly appreciated, Michelle T. Thank you for sharing your great experience at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear that our team member provided you and your husband with excellent service. We welcome you to visit our hotel again in the near future. Have a great day!

Good place to stay in the Manchester area or if you are traveling to Central MA. Hotel is very clean and well maintained. acceptable price. The MHT airport is much easier to use than Boston Logan. Note that I saw a lot of police on the road between the hotel and the highway. So watch your speed and drive safely. No fresh fruit for breakfast but otherwise no problem.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Marcgr, Our ultimate goal is to provide a five-star experience and we are thrilled to hear that we achieved this. Thank you for your comments regarding the cleanliness of our property and our great value. On behalf of our entire team, we thank you for your stay and look forward to seeing you again as your journey takes you back to Manchester City! Yours sincerely.

I really enjoyed going there last weekend. We had a king room with a spa bath. They are so nice and very clean. The pool is great with a jacuzzi. I'm planning to bring my grandkids next weekend. They also have arcade games for them and a full breakfast that they will enjoy.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Cindy C, Thank you for your kind comments regarding our breakfast, amenities and cleanliness at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

Large, lots of space and equipment. The location is a little hard to find and not particularly close, but for an airport hotel it's pretty good. Lots of extra features that are probably needed when not much is around.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BobGod8, Thank you for letting us know how impressed you were with our services and amenities at the Best Western Plus Executive Court Inn & Conference Center Hotel. We look forward to hearing from you and thank you for sharing your 5-star experience at our hotel! We look forward to serving you again!

Excellent and friendly staff with better than typical breakfast. Yes, they have the requisite scrambled eggs, waffles, etc., but they also had good chili con carne, which, as a Texan, I appreciated for breakfast. Large, clean rooms with free WiFi make this a great buy. Very close to Manchester Airport and Harbor Freight (in case you need cheap tools urgently... As our nephew lives nearby in Bedford I'm sure we'll be back next year.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five-star rating is highly appreciated at cobra427sc. We are delighted to hear that you had a great time with us and thank you for appreciating our efforts to provide you with clean and comfortable accommodation at a reasonable price. We would love to come back and hope to see you again soon.

We'll stay again! and because I have to leave at least two hundred characters in my review, I write what I do while I do it. It's a hotel, breakfast was good. Large parking lot. two hundred.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for your kind words Ryan Q! Hearing the success of our efforts to provide you with a comfortable and welcoming experience is very gratifying for all our team members and management team. We are happy to share these comments with our team and we all look forward to seeing you again.

This Best Western location is top notch and the best hotel choice for my trip to Manchester. Everything you could want is in this hotel. They have arcade, pool, spa as well as in room spa and gym. There's always something to do so you don't have to go out when it's snowing or cold. You are also in a great location with the Mall of New Hampshire nearby and good restaurants everywhere. I would recommend this Best Western to anyone looking to stay in Manchester, I promise you will be very happy with your decision.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
6MatthewW, thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are delighted to hear that we were able to provide you with a comfortable and enjoyable experience during your stay at our hotel near New Hampshire and great restaurants. We really appreciate your recommendation and we can't wait to see you again.

I only stayed here for one night, but I found the hotel to be very nice and comfortable. The hotel is adjacent to a wedding venue, making it very popular. The hotel meets all the usual BW Plus standards. The staff was friendly and very professional. Love the nice touches - cookies, flavored water and goodie bags for award members! The bed was quite comfortable and the room was generally clean. Breakfast was excellent. Very glad we stayed here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Lisa T, thank you for your compliments on our staff, hospitality and breakfast offerings at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you enjoyed your stay and that you found the accommodation and service satisfactory. We look forward to welcoming you back on your next visit to the area.

This past weekend I was at a convention hosted by BW Plus ECI (sorry, too long a name to pronounce). I had reservations about staying here because my recent experience at a Best Western (in Pennsylvania) was terrible. To my surprise, this was a really nice hotel and super helpful staff. All the little things from cookies in the lobby and towels by the pool to the big things like WiFi and a really nice room were great. When my key card wouldn't open the jacuzzi door, the manager immediately came down and fixed it. No complaints, I'll be back next year!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your five star rating is greatly appreciated CHRIS L! Thank you for taking the time to share your feedback and for recognizing the efforts of our hardworking team to be as responsive, helpful and responsive as possible. We are happy to hear that you felt at home and that you did not have any difficulties with our services or amenities. On behalf of our entire team, we thank you for your trust and we hope to see you again on your travels and bring you back to the region!

The staff were sweet and friendly. Pets. Delicious breakfast buffet with several options included in the rate...delicious and everything you could want!!! Clean rooms. Fair prices. Beautifully decorated hotel. Make yourself at home. Comfortable. We'll be back soon. I definitely recommend this hotel.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Celular53791009649, Thank you for your great comment and great details of your experience with us. We are happy to hear that you enjoyed our hospitality and complimented our delicious breakfast. We are pleased to know that you felt at home and that our services and accommodation met your expectations. Your five-star rating means a lot to us and we appreciate you sharing your time.

I stayed here for one night after arriving at the MHT on an overnight flight, and although the style of the rooms and the smaller bathrooms give a clear indication that this is an older hotel, I found it to be very well maintained, professionally staffed, comfortable and quiet. The WiFi was reliable, the free breakfast was very good, and there was plenty of free parking. A pleasant surprise was the beautifully landscaped gardens, which were quite expansive as they meandered through the conference center premises and I enjoyed an early morning walk in the fresh air around the hotel grounds.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Steve1362, Thanks for letting us know how impressed you were with our beautifully landscaped grounds. It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. We welcome you to visit our hotel again in the near future. Have a great day!

I love this property. Convenient, clean, great staff. Prices are great, so is the property. Room and bathroom are clean. Very few noise issues and I stayed here 25 nights last year. Say hello to Win and Igor!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I can't tell you how much we enjoyed reading this ktmush2 review! Thank you for taking the time to tell us about our team's success in providing you with a comfortable and convenient experience. We're excited to share these reviews with our team and we can't wait to bring you another five-star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel!

Beds were very comfortable. WiFi worked great in all of our rooms. It was quiet despite being close to the main entrance and airport. We had an early morning shuttle to the airport so we didn't try breakfast. When we checked in we were given a goodie bag.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
AZcholla1, Thanks for letting us know how impressed you were with our bed and wifi. We strive to provide all guests with a very comfortable and courteous experience and we will know of our success in that endeavor. We look forward to welcoming you back on your next visit to the area.

The bathroom was old and had mold. It was a very slow check-in. Got stuck for a loud TV in adjoining rooms in a week and wish I hadn't booked. The website didn't make it clear that you had to pay per day for parking. I needed to get a taxi for my early flight and when I commented that the bus was supposed to leave early the check in desk rolled their eyes and said there wasn't enough demand. But she was also very adept at arranging a taxi for the early morning.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
emilyej2017, I would like to apologize for the issues with the bathroom and transportation and assure you that these inconveniences have been resolved thanks to your feedback. Ensuring you have the best accommodation experience is our number one goal and we want you to know that your vote means a lot to us. I wish I could have exceeded your expectations for service and accommodation and hope you will return for a five star experience.

This was my second stop on a three day mini tour. Spacious suite, relatively quick check-in, although they could have used a second front desk person. Close to shops and restaurants. Excellent conference facilities and good, not great, workout facilities. Ample parking - no extra charge. The gardens were very pleasant. The only real negative was a mini-fridge that leaked. I could have called to get it fixed but I was too tired. I told them when I checked out.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
B4291GUcharlesa, thank you for your good review of our hotel and for sharing your experience! We are very happy to welcome you and to know that we were able to offer you a pleasant, comfortable and convenient experience during your stay in our hotel close to shopping chains and grocery stores. I apologize for the leaking fridge and your comments will certainly be considered as we are always looking for ways to improve the guest experience.

A very beautiful and cozy place. Noise is kept to a minimum, access to many restaurants, shops and even a Harley Davidson shop in the area (a big plus for me), the pool is good, as is the spa. I stayed in a king suite with a jacuzzi, which is really nice. The staff are very helpful and professional, I was really impressed with the breakfast, one of the best I've seen in many Best Western hotels so far. I will definitely come back here, I noticed they have a gas grill for the guests, maybe here is a good trip in the summer. :)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K2810ZNjorger, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing a comfortable and enjoyable experience for our valued guests. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We can't wait to bring you another five-star experience!

Had a few minor issues but the staff were very attentive and did everything they could to make it worth it in the end and they handled it like it was a pleasure to fix, certainly the team

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bosprincess83, Thank you for sharing this five star experience with our management, staff and future guests. I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! We look forward to serving you again!

Unfortunately the room had been sprayed and/or cleaned with a horribly stinky smell. It was sweet, sweet and STRONG. When I asked the manager about this she offered us another room which smelled so bad. When we returned home, the smell was still in our suitcase. All our clothes and jackets needed to be washed or aired. We will not be staying there again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Donna G, I am very sorry to hear about the issue you were having due to the unpleasant smell in your room. I cannot begin to say how much we appreciate your time in bringing these matters to our attention. Thank you for bringing this matter to our attention so that we can ensure that no future guests experience the same inconvenience.

Beautiful hotel, great service, and while the location isn't ideal for anyone looking to party or anything (as there aren't many restaurants within a 5-minute drive), it was still a great hotel. The Backyard Brewery next door is also fantastic. You will receive a voucher when you check in!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear from you and know that we were able to provide you with an enjoyable, comfortable and convenient experience during your stay at our hotel near the Backyard Brewery. We look forward to serving you again!

The Best Western Plus Executive Court Inn & Conference Center in Manchester, NH was a great place to stay for our group. The place we frequented was across the parking lot. In addition to being beautiful, the hotel has very comfortable beds, great water pressure in the shower and a delicious full breakfast. We'll be back anyway!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
802Michelle, thanks for letting us know how impressed you were with our bed, shower pressure, and freshly cooked breakfast. I am delighted that you enjoyed your stay and that you found the accommodation and service satisfactory. It means a lot to us that you allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

Discovered MHT Airport in 2012 as a great alternative to Logan. BW Disabled Veterinary Discount (See Government Travel). Located at the back of the airport, quiet and clean, with the Brew Pub a short walk from the car park. Lots of luggage carts, elevator. Breakfast is a little above average with lots of options (we were driving to Maine and on our way home - we saw two breakfasts). The only disappointment was the scrambled eggs. Scrambled eggs at BW New Orleans and Savannah and MHT had the same consistency as the powdered egg served in Vietnam in 1968 - bounce on the plate and rubbery - every other breakfast item is top notch. We will definitely stay here again when in MHT

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Claudia H, Thank you for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. Her comments on how we can continue to improve the guest experience are also very helpful to us. We are happy that you had fun with us and we look forward to serving you again.

We had a surprisingly good night's sleep at the Best Western Plus Hotel in Manchester. Not only was the bed very comfortable, but the accessible bathroom was just that - grab bars galore and a great shower stool/chair. Also, one of the breakfast room staff came up to me and asked if she could bring me anything or help in any way. Seriously good!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Peter T, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our primary goal is to provide you with a comfortable and courteous experience, and we are delighted to hear of our success in achieving this goal. We hope you're looking forward to your next stay as much as we are!

When I arrived at this hotel, there was a small parking lot with 3 or 4 spaces near the front door for people checking in or out. I found this convenient. As I got out of the car, I immediately heard the very loud barking of a large dog. Apparently, the dog was left alone in a hotel room that was on the ground floor across from the small parking lot. When I went to check in he told the receptionist that he wanted to be in a room where he couldn't hear "that noise" which was quite audible even at reception. I didn't use the word "dog" because the nature of the noise was obvious. First she gave me a funny look, like I was weird or imagining things, then she said, "You'll be on the second floor and you won't hear a thing." She also didn't use the word "dog". Her behavior indicated that I was being irritating or unreasonable. But when in doubt, I agreed with her and went to the designated room. When I got to the room I was surprised to find that she had put me on the second floor right above the dog room and I could definitely still hear the barking. So I immediately went back to reception and asked for another room, as far away from the dog as possible. This time it was a different employee than the original who was helping other guests who realized that this dog's owners must have gone to dinner because the dog was still barking loudly and continuously. The second employee gave me another room in a different wing where I couldn't hear the dog. That was a simple fix that could have happened. But I have to say I was very angry with the first employee who knowingly put me above the dog when I specifically requested otherwise and she acted like I was the problem. Keep in mind I like well behaved dogs in general but not noisy dogs if I'm paying for silence. Anyway, I wasn't being rude. It was ridiculous that one of the guests had to put up with that noise. As for the hotel's plus points, they give loyal members a generous goodie bag - better than I've had at other hotels in this chain. Did you want to make up for the shortcomings? The bag contained water, chips and candy. Additional perks were the towels which were of exceptionally good quality and the bath water was quite hot. The room was very clean with new furniture. The staff gave a coupon for a $5 discount at a neighboring restaurant that I used. There were some things that were weird. Bedside light switches were puzzling and uncomfortable to use. If you turn it off with the metal dial on the bulb itself, you'll need to use a wall switch to turn it on. So don't use the selector, just the wall switches. Also, the hallways are very long and there are no doors in the middle to get out of your car. So basically most of the foot traffic has to go through reception and it can be quite a walk to the rooms as this is a large conference hotel. Finally, the door handle to my room (room 217) was wobbly, making it difficult to open. Hanging instead of parallel. The electronic key worked perfectly, so the door handle was the problem. The room's ventilation system also appeared to be connected to a kitchen. At night there was a very strong smell of roasting meat that lingered for hours. I doubt it could have been anyone's diner given the intensity of the smell. In the morning I could smell the bacon, but it was a comparatively mild smell. The included breakfast was so-so, the supposed orange juice was mostly water and I had to throw it away. The staff at breakfast were very friendly and attentive.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
sladana, Thank you for letting us know about the inconveniences you encountered during your recent stay at our hotel. I apologize for any inconvenience caused by the dog's barking. We also apologize for the disappointing service you received from our team at the time. Our team works hard to ensure that our guests are comfortable and receive the best service. Your feedback will be forwarded to hotel management to ensure that this situation does not recur in the future.

I've noticed most of the 4 star reviews but I'm in the middle of a 2 night stay as I write this. There are a lot of families here and the hotel is completely sold out. Looks like there will be some sporting events in the area over the weekend. I arrived around 9pm. Finding a group of parents in the breakfast area on a Friday night making excessive noise. Perhaps it was their unsupervised children running up and down the hallways or banging on their bedroom floors. Yes it was very noisy and in the morning there was no seating in the breakfast area. Teenagers and children are moving everywhere. Interestingly, when checking in, one of the receptionists received a call from some guests in a room saying that two people had used keycards to enter the room while they were in it. It was actually an elderly couple who had mistakenly been given someone else's room key cards. how would you like it At best it's a 3 star hotel and it does the job. However, I would recommend checking here if there is a conference going on or what the occupancy law is before booking. As a single guest, fighting the crowd wasn't much fun.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
BlueHeeler777, Thank you for letting us know about the inconvenience you encountered during your recent stay at our hotel. I would like to apologize for the noise that disturbed your rest. All reception staff are educated and trained on how to deal with these issues and I am very sorry that they did not resolve this issue for you. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

Very nice hotel, clean beautiful appearance, great location. It is close to the airport and shopping. I would definitely stay here again and recommend it. The room was quiet and comfortable and the staff was very friendly.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Expedition234744, Thank you for sharing this five star review of our hospitality and service at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are very happy to receive your message and to know that we were able to offer you a pleasant, comfortable and convenient experience during your stay in our hotel close to the mall and the airport. We welcome you to visit our hotel again in the near future. Have a great day!

This hotel is a great place for business or vacation. There are lots of things nearby and the staff is friendly and helpful. The pool and jacuzzi are good and the breakfast is excellent.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kacb4851, Thank you for your kind comments regarding our breakfast, leisure facilities and the hospitality of the staff. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again at the Best Western Plus Executive Court Inn & Conference Center Hotel!

Excellent location close to the airport (MHT). Great breakfast that is different each day. The staff is great and friendly. Rooms have been updated, but could use a little more. I've stayed here in the past and will definitely stay here again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
singlejacket, Thank you for your compliments on our staff, hospitality and breakfast offerings at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience during your stay at our Near Airport (MHT) hotel. We also appreciate your suggestions for improvement and look forward to impressing you on future stays.

Very cozy and comfortable room! It was very noisy, we just didn't want to be the people silencing others at 3am! I told the lady at check out just in case they want to let the next people who stayed in the room if people stay one more night. It was very noisy, but I think we got the last room with the jacuzzi! We did the best we could.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
kristinaasilva93, Thank you for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I apologize for the inconvenience caused by the noise from our other guest. We want you to enjoy a peaceful and comfortable stay, and we hope you will enjoy your next stay with us. On behalf of our entire team, thank you for choosing our hotel and we hope you will allow us to serve you again.

Excellent staff and very clean room. We asked for a pick up as soon as we got our bags and waited maybe 10 minutes or less. Upon arrival at the hotel, the staff noticed that I was walking very slowly (due to an injury), they offered the hotel van in case I couldn't go to dinner. It had been a long day of travel and I was very grateful for the offer. Our room was clean and very comfortable. Breakfast consisted of hot and cold items and had to laugh at the famous New England magpie. I recommend this Best Western for singles, couples and families.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear aftroop53, Thank you for your kind comments and the 5-star rating of the Best Western Plus Executive Court Inn & Conference Center! We are delighted to hear that you had a great stay and that you would recommend us to other travelers. We really appreciate you reviewing our hotel and look forward to your next visit.

I stayed at the Best Western Plus on South Willow Street in Manchester, NH with 2 friends. Very conveniently located. It's close to shopping - small shopping streets and the Mall of New Hampshire are on South Willow Street. This Best Western was very good. We stayed in room 235 which is a mini queen suite...has 2 queen beds in the master bedroom with a large tv, dresser, small table, desk...very spacious. Then there is an extension space like a small living room with a large TV, a sofa (which turns into a bed), nightstands, a microwave and a small refrigerator. Very clean. The main lobby has a spiral staircase that is just as beautiful. There are elevators in the hotel...indoor pool and small gym. There is free breakfast. I loved the chocolate muffins and the waffles with fresh blueberries and syrup. The only thing I didn't like about breakfast was the bacon - it was too soft - crunchy taste - and I didn't like the sausage or the omelet. But this is so insignificant and I don't eat a big breakfast. I would definitely recommend this hotel to anyone looking to stay in the Manchester area. I would like to commend Stephanie on reception who was extremely helpful and friendly. We had a wonderful 3 night stay here. We were three women, we felt very safe. I will go again next year. And the best thing about New Hampshire is that clothes and shoes are not taxed. Hotels, restaurants have taxes. I would recommend this Best Western to my friends and family. I wish I was there again - we went shopping in Manchester and even Nashua and Salem, NH and the Merrimack Premium Outlets in Merrimack, NH. I went to Hampton Beach, New Hampshire one day and Petey's Seafood in Rye Beach (www.peteys;com/index.html). The Best Western is perfectly located for traveling to and from these locations. The Mall of New Hampshire is approximately 7 minutes from the hotel.Thank you Best Western for an enjoyable stay.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
carriek. Thank you for giving us your opinion about the accommodation and services of our hotel! We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. It is our aim to provide only the best service to our guests and it gives us great satisfaction to know that we have achieved this goal. We appreciate your recommendation and look forward to serving you and your family again on your next trip.

The room was fine, but the fridge was not turned on, I had to wait for it to cool down. Everything was clean and well organized. If you want to explore the immediate area, be prepared to rent a vehicle or use a shuttle service. If you need toiletries, please be aware that they are not available in the lobby or elsewhere on the premises. You have to find a local supermarket to get these things. The only place within reasonable walking distance is across the parking lot and is a brewery and serves smoked meats, this will also be the room service menu. Unless you're a big fan of this type of cuisine, you'll need to look for delivery to a nearby location or leave the location by car or shuttle service. If you need something like a blanket, extra shampoo, etc. be prepared to get a nice answer from the front desk and when you call the front desk again sit back and expect to get what you were asked to ask you will be very rude: "You have to wait, I'm busy".

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
wwells819, I am sorry to hear that your recent stay with us did not meet your expectations for quality in service, accommodation and hospitality. Regarding the receptionist, I will address your concerns and ensure this behavior does not occur. Thank you for bringing this matter to our attention so that we can ensure that no future guests experience the same inconvenience.

I've stayed at this hotel a few times and it's always been great. Not the case this time. The room we had had ripped wallpaper, ripped curtains and the bathroom cries out for updates. Our friend who was traveling with us got her first room with a jacuzzi. The problem was that it smelled like cigarette smoke. The staff changed rooms, but when she used the hairdryer the next morning, the bag contained a coffee cup and plastic bottle. Reception brought her another one but it didn't work out and they ended up bringing her another one. The price is high and REALLY not worth the money. We won't be back. The manager responded with the usual blah blah (sorry I didn't meet his expectations)

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
RichardM6092013, Thank you for letting us know about your experience and comments regarding your stay at our hotel. I am very sorry that you smelled smoke in your room and would like to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms. and when such a situation arises, we respond immediately and thoroughly clean and disinfect to restore our accommodations to a clean smell.

Good location about 10 minutes from MHT airport. Huge rooms - ours had two queen beds in the main room and a smaller living room with a sofa, additional TV, fridge and microwave. Everything in the room was clean and functional - the air conditioning worked well and there was plenty of hot water and a good shower with good water pressure. Beds and sheets were comfortable. Indoor pool was nice and open from 5am to 11pm. There was an outside seating area by the pool and also an indoor jacuzzi. The hotel has a nice gym and games room. The hotel is also a conference/event center so it's quite spread out. Check-in staff was very pleasant. The included breakfast had a hot selection of fried eggs, corn beef hash and potatoes, as well as the normal selection of a variety of hot and cold cereals, assorted breads/pastries, yogurt, fruit, a waffle maker, coffee and juices. There were many tables in the breakfast area and everything was well stocked. I loved that they had real plates, not paper. There isn't much near the hotel other than the Backyard Brewery, which is a short walk away for lunch/dinner or tasting flights.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
scottcaps, thank you for your compliments on our hotel! We value our customers' experience, so we always ensure that our facilities are in good condition to offer our customers the best we can offer at a reasonable price. We are pleased that you felt completely comfortable and look forward to your next visit!

I've done my research. I found this Best Western online when I needed to be close to Manchester NH Airport and it was perfect! It was clean and the staff was helpful. We enjoyed our stay! We had dinner at the brewery a short walk from the hotel and it was amazing! But that's another review!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Shirley W, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We look forward to serving you again!

Had the jacuzzi room, it was a great way to spend a night after being out all day. Hotel amenities were fantastic, game room, good gym, hot tub and pool. TV has many movie channels and so on.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Evanleblanc8, Thank you for your kind comments regarding our recreational facilities and the hospitality of the Best Western Plus Executive Court Inn & Conference Center Hotel staff. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

Very clean, lovely staff, great with my dog, great room service, very nice landscaping, nice waterfall, fun game room, clean pool and jacuzzi, breakfast was good, clean laundry, very helpful with delivery service and menus

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
yotatiller, thank you for your kind comments regarding our breakfast, leisure facilities and staff hospitality. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. I'm so glad our team was able to help you and we look forward to seeing you again.

We extended our stay to 3 nights because we were so happy with this location. Everyone was professional and pleasant. Rooms were clean and comfortable. Fridge in the room. Additional towels on request. WiFi was easy to use and fast. Oh and their breakfasts were excellent. Eggs, meats, juices, choice of 9-10 breads, 5 cereals, chili con carne, waffles, fresh fruit, granola bars, cheese and whoopie pies. Susan was the waitress. Items were constantly reloaded. There is a conference center where weddings were booked. Beautiful gazebo and gardens. Close to the airport, but no noise issues. I would stay at this location again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
deagautney, Thank you for your kind comments and rating regarding your recent stay with us. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We look forward to serving you again!

I was very happy with this location. The overall experience was excellent. I wish I had this hotel as my base for my entire vacation. The breakfast offerings were better than any hotel I've stayed at. Internet service was a welcome relief while we went about our errands. Friendly staff, great looking hotel and room was very clean. The price was very cheap for everything they had to offer. I would highly recommend this place to anyone traveling. I will definitely stick with our favorite travel hotels.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Christine B, thank you for taking the time to complete our Guest Satisfaction Survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We hope you're looking forward to your next stay as much as we are!

The room was clean, the AC worked and the bed was comfortable. Breakfast was also sufficient. Strawberry water out front was a nice touch. Bathrooms are in dire need of an update. I've stayed at 2 other BW plus hotels and they were much nicer.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Apert, Thank you for your kind comments regarding our high standards of cleanliness and we were able to provide you with an enjoyable experience. We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. although I'm sorry to hear you weren't really impressed with our bathroom. We can't wait to show you how we keep improving based on feedback like yours.

The customer service at this location is incredible. After 8 years of visits I never had any problems!!! From entering the car park to exiting the car park, the team will do everything to ensure that your stay is memorable.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kensjlow, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing a comfortable and enjoyable experience for our valued guests. I cannot put into words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming and comfortable over the years. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

We stayed here for a family wedding. The room was really nice and the staff was really friendly and helpful. We'll definitely stay here again when we're in the area. Very good restaurant within walking distance. Also very close to the Mall of New Hampshire.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lamachia2003, Thank you for sharing your great experience at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear that our team member provided you and your friends/family with excellent service. We welcome you to visit our hotel again in the near future. Have a great day!

Loved the greeting on arrival at the hotel! The suite we got was large and had many great features. Large TVs in living room and bedroom. Comfortable furniture and great areas to move around. Loved the brewery across the parking lot! ! !

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
KHel80, Thank you for letting us know how impressed you were with our services and amenities at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We are very happy to hear that you had a great time with us and we look forward to your next visit!

It was amazing, amazing people who were friendly and always asking if there was anything they could do or if I needed anything extra. Would definitely stay there again next year when I come down as this was the best hotel stay ever

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
joeydoucette4, Thank you for sharing this five star review of our hospitality and service. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We are delighted that you had a great time with us and look forward to serving you again.

We stayed at this hotel for one night and found it to be a very large property which appeared to have many nice amenities but due to our short stay we were unable to check it out. Our bed was very comfortable and the room was well appointed with a fridge. Overall, we would stay here again. It looked like a pretty good setup.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
fyre926, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very gratifying to know that we were able to provide a comfortable and convenient experience. We would love to come back and hope to see you again soon.

This hotel was a decent place to stay. The room was a good size with a table and chairs that worked perfectly as we ordered pizza. The staff were helpful and gave me several menus of places to order food. The decor was a little dated, but that's the least of my concerns.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear VacayLife, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! We will share your comments with our team and look forward to your next visit.

Having never stayed at a Best Western hotel, I booked based on reviews. The reviews were spot on as this is a really nice hotel. It's clean, check-in and check-out were smooth, and the free breakfast wasn't very good either. The slightly older lady serving breakfast is a real gem. This hotel is close to the airport and basically shares a parking lot with a brewery/pub. My family stayed here for 6 nights and will do so again whenever we're back in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
007Beaner, it's wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't say how much we appreciate your review and we can't wait to serve you again!

Our family stayed with our 5 month old Lab for one night. I called to make the reservation as suggested on their website. The person was very friendly and helpful. Later when we checked in we were told that all pets are on the first floor near the outer doors. This makes it really easy for this furry mama to take our pup out for a walk in the middle of the night. Thanks to the hotel staff for making this a wonderful night for our family!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
K9096NAmelissag, We are delighted to hear that you enjoyed our atmosphere and pet-friendly hospitality. It means a lot to us to hear about the success of our team's efforts to provide a comfortable and courteous experience. Thank you for sharing this experience and giving us the opportunity to recognize our employees for their exemplary work. We can't wait to see you again!

BW Plus Hotels have really created a hotel with a wow factor at a reasonable price. There is an interesting restaurant just a short walk away. My only complaint was a barker barking a door or two away. I love dogs and think it's okay to accept them with customers IF they can set aside an area just for potentially rowdy fur babies. We use BW because they are generally silent. Any compensation for those of us who value our peaceful sleep?

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
gr8hands77, thank you for taking the time to review your recent experience at our hotel. I would also like to apologize for the noise that disturbed your sleep. We would appreciate it if you would inform the reception staff about this matter so that we can transfer you to a room suitable for your comfort. I am delighted that you found our location convenient and hope you will find that your expectations are exceeded on your next visit!

This place is great. Very clean. Helpful staff. Close to everything except a Denny's. I love this place. Seriously, but on this trip I stayed for 3 days and I was disappointed at every breakfast. The bacon and sausages could have been a little more cooked. The potatoes were soft and not crunchy. It's like they've just been microwaved. I don't blame the team. It tasted like airplane food. You must check the process or the vendor. The same food was good during my previous trip. The coffee and homemade waffles are good. Stay there There are restaurants in the area where you can have breakfast. My room had a comfortable chair and ottoman but faced the bed. We put it in front of the table and we could watch TV comfortably. I think the chair should be where the desk is and vice versa.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Michel R, Thank you for sharing your review and giving us an honest look at our guests' experience at our Best Western Plus Executive Court Inn & Conference Center hotel. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are very happy to hear that you had a great time with us and we look forward to your next visit!

I stayed here one night in May for a bachelorette party. The room was very cold when I arrived, although I didn't mind as it was very hot outside at the time. However, as it was early May, the temperature dropped at night. I got back to my room around 2am and tried to adjust the temperature but it was locked. I didn't want to complain so late, so I slept. When I woke up, I got into the shower to warm up and turned on the faucet for some brown water. I immediately left much earlier than expected and complained to reception who informed me the manager would be in touch. Never heard of anyone who wouldn't advise staying here.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Erin R, Thank you for sharing your experience and I am very sorry to hear that we did not meet your expectations for quality accommodation and service. Reviews like yours allow us to quickly resolve issues with cleanliness, maintenance and staff courtesy. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

From arrival to departure the friendly staff were excellent. The accommodations and amenities are simply set above the competition. Breakfast was great and filling. This was our second stay at this superb establishment and we plan to be regulars when in the Manchester area. Just minutes from the airport, shopping, restaurants, I-293 and I-93 means convenience and easy access.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
VermontStrong, thank you for your kind comments regarding our breakfast, recreational facilities and staff hospitality. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

I really enjoyed my stay here. Too bad I was only there for two nights. The room was huge, very comfortable and clean. However, the highlight of my stay was the staff who went out of their way to help with even the most normal requests. It is in a very peaceful location, yet only a short drive from Manchester and Manchester Airport.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Wanderlushhhh, your kind compliments mean a lot to us and we really appreciate you taking the time to share your five-star review! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We can't wait to see you back here at the Best Western Plus Executive Court Inn & Conference Center!

This hotel near Manchester Airport, NH is an older building, but it is well maintained and the rate we received for one night was very reasonable. Breakfast is decent, shuttle service is readily available, and there's a restaurant in the same parking lot that you get a discount coupon for. Not a bad stop before continuing your journey to the airport or New England area attractions.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Milton T., Thank you for letting us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We hope you're looking forward to your next stay as much as we are!

Comfortable stay. We enjoyed the waffles for breakfast! The kids loved the indoor pool. The hotel is a bit in the middle of nowhere location wise. But it was a pleasant stay and I have no complaints.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
dfRIdood, we cannot thank you enough for your 5 star rating of our hotel. I am particularly pleased that you enjoyed the breakfast and pool and that you found your visit to be a comfortable and enjoyable experience. We hope to impress you again on your next visit and thank you for sharing your experience.

This hotel is conveniently located close to Manchester Airport, which is important if your flight lands at midnight. The facilities are very clean and modern and offer a first class full breakfast. My room had a wooden floor, which some might not like, but it wasn't an issue for me. Parking was ample and convenient, and the room was very quiet.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Ronald W, Thank you for letting us know how impressed you were with our services and amenities. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We look forward to serving you again and providing you with another five-star experience.

There is nothing ugly or bad about this hotel. Very neat and clean. Friendly staff, quiet location, reasonable prices. Excellent restaurant/bar next door (not owned by Best Western). Hospitable staff. (I didn't use the pool or the gym).

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Terry C, Thank you for taking the time to complete our Guest Satisfaction Survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We look forward to welcoming you back to the Best Western Plus Executive Court Inn & Conference Center Hotel.

The hotel was very clean and the bed was fabulous. The breakfast buffet and afternoon cookies were good. I like the hot tub after driving for 7 hours. Infused water available throughout the day was a nice touch.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us, Beth G. Thank you for your kind comments regarding our breakfast, amenities and cleanliness. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

I haven't stayed at a Best Western in years. I felt like they were just starting to go downhill. This installation was amazing. Clean facilities, courteous staff, perfect location for the airport. I will stay here again when I can and look for other Best Western Plus hotels in the future.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
j0hannah15, Thank you for your kind comments regarding our cleanliness, recreational facilities and the hospitality of the staff at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

The room was immaculate. The staff were friendly and welcoming. The gardens are beautiful. The bed was comfortable. A bit dated in terms of furniture and decor. Although not part of Manchester's main street, it is quite close and easy to get to.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bill G, your kind compliments mean a lot to us and thank you for sharing this review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are pleased that you felt completely comfortable and look forward to your next visit!

Great stay! Great value for money, the staff was friendly and helpful, everything was clean, the location is convenient (close to the airport and a short walk to the Backyard Brewery, which was delicious!) and a polished exterior. I would definitely stay here again.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for your kind words sarahadams954! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We hope to impress you again on your next visit and thank you for sharing your experience.

I attended SNHU this weekend for graduation. On Saturday after graduation we got back to the room and only one bed was made. We still have dirty dishes from breakfast in the room and we didn't have clean towels. I brought the dirty dishes to reception and spoke to the manager and he said “sorry we were all booked in last night and didn’t have time to clean the rooms.” I told him they made a bed? And I don't think they left clean towels. He said “follow and if you need towels come down and ask”. I've already driven to the airport and found that whoever made the only bed took my anxiety medication I need for my flight.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Tracy S, thank you for sharing your experience and I am so sorry for the inconvenience you experienced during your stay. Our cleaning team is of a high standard and we appreciate you letting us know you need to consider cleaning policies and procedures. On behalf of our entire team, we thank you for choosing our hotel and hope that you will give us the opportunity to serve you again and experience the improvements we have made to our service.

I stayed here on a business trip and it was fantastic! The room was clean, comfortable and very pleasant. Front desk staff made check-in a breeze. This place offers an amazing breakfast, not just your average muffins and coffee. I would stay here again anytime!

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jennifer613487, thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We would love to come back and hope to see you again soon.

Not very friendly staff when I was there. The outside was very dirty and in need of a good cleaning. The room was actually decent and we slept well, but I don't think we'd stay there again next time we're in the area.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
374earlg, thank you for bringing this matter to our attention. It is sobering to hear that you have encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and quickly to resolve these issues where we hope to improve the guest experience. . I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience.

This was my fiance's birthday trip, for years we feel like we've done everything I've saved on my credit card for months to pay it off slowly to have enough to treat her to a supposedly amazing getaway and that's to have the best birthday ever your life. Well it started on Friday night. I got a call saying I got fired from my 10 year career (too late to cancel) the night before we left so I decided not to tell her and see you by the end of the weekend and hopefully we'll have a great time. I also bought Kevin Hart tickets for her birthday 2 months ago and got the best room you have. We can have fun and be treated like kings and queens! Instead, I had the opposite feeling that I was going inside. I have a problem with my leg. I need crutches (I was in a car accident). All carts have been used. I asked if anyone could help me they said no (probably because of what I was wearing) there are only 3 I think you have to do 2 trips! We got into the room which was great except the first night we went to the jacuzzi in our room and there was suds all over the edge of the tub before we got in so I just wiped it off without telling my fiancé because I didn't want to. make her upset. The next morning everything was fine, at breakfast we thought they would clean the room sometime in the morning, so we went for breakfast, they cleaned other rooms on our floor and went back upstairs. So a few hours later around 12:30am I called reception from my room and asked when they were going to clean my room because I asked the cleaning lady in the next hall and they both said they don't have my room (which is not the case ). doesn't make sense) so the reception said we clean the rooms no later than 3.30pm but if you want we can ask someone to clean your room now so I said yes please now it's fine. We went down around 1pm and I went to reception and reconfirmed a third time because I said my toilet was also clogged. She said we are going to send someone over now. I said great, as long as it's ready in an hour it's fine. So we left and gave them extra time, came back with our dinner to enjoy in our expensive king jacuzzi, sweetie, paid my last penny and got back at 4pm. We get to our room with our hot food and cold drinks and the cleaning lady is cleaning our sweetheart! Now we have to walk (on my crutches) to the bottom of the stairs and eat our dinner.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
mitchd6989, Thank you for sharing your experience and I am very sorry to hear that we did not meet your expectations for quality accommodation and service. We are deeply shocked to discover the lack of service you experienced during your recent stay. We are very sorry for your disappointment, but rest assured that we will very much appreciate your concerns in order to improve our services to our dear customers. We hope that after the experience you had with us, you will consider us again. We promise you better service and professional team.

always enjoy BW. A gym would be nice. On-site restaurant would be nice. Best bath. The staff is friendly and helpful. The rooms are very clean. It's a little far from amenities and other restaurants, but not far.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are delighted to hear that you enjoyed your stay at Marlonanthonywilson! Thank you for your kind comments and rating regarding our high standards of cleanliness and hospitality at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are pleased that we were able to meet your expectations of service and accommodation and we all look forward to your next visit!

. If you are looking for the perfect hotel then this is it. Right at the airport, the location couldn't be better. The staff goes above and beyond to ensure your stay is comfortable in every way! I stay at this hotel on a weekly basis and it feels like my home away from home.

Nerissa M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear susanlF5976JL, I can't tell you how much we enjoyed reading this susanlF5976JL review! Thank you for giving us the opportunity to recognize our team for their exemplary work in providing a comfortable and enjoyable experience for our valued guests. We are all pleased to know that we managed to make you feel at home and that our services and accommodation met your expectations. We hope to impress you again on your next visit and thank you for sharing your five star experience!

This was our second stay at this location. Upon check-in, the front desk staff was very helpful in finding good dinner options. The room was comfortable. The mattress was quite firm - firmer than I would generally feel comfortable with. The hotel offers a great breakfast of corned beef hash as a fresh sausage alternative.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Laurie G, Thank you for sharing your opinion of our hotel accommodations and services at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! We hope to impress you again on your next visit and thank you for sharing your experience.

One of the best Best Westerns I've ever stayed at. Rooms are clean with lots of space. Front desk staff is friendly, helpful and makes the stay enjoyable. The breakfast buffet is standard, but every day there were small changes. The staff kept everything fresh and clean. Nice training room. Pool may have a lot of chlorine but nice. They seem to have many rooms for conferences and other events. Room service is provided by Backyard Brewery - good food. Easy access from the highway, quiet area. They have shuttle vans to the airport.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear TWBusiness, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We are very happy to hear that you had a great time with us and we look forward to your next visit!

The hotel is well located, clean and comfortable. The staff is friendly and takes good care of the guests. Check-in was quick and easy. Our room was quiet and actually larger than some of the other hotels in the chain.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your kind words, Justina B! It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. We look forward to your next visit here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

This hotel is excellent! The staff is beyond warm and friendly. They go out of their way to help with anything you might need. It is close to restaurants, airport and shopping. You won't miss things!

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Kathleen M, thank you for your comments and kind words about the five star service and accommodation you received during your recent stay with us! I'm so glad you enjoyed the courtesy of our staff and appreciated the hospitality and care we aim to provide to all guests. We are happy that you had fun with us and our team awaits your next return for another well-deserved rest.

We ended up here after our first choice was full. It turned out to be fine as we enjoyed our stay. Front desk staff are very friendly and welcoming. Our room was big, clean and had everything you need for a good stay. The bed was particularly comfortable. Oh, and the cookies that were offered in the evening were delicious! We will definitely consider Best Western again the next time we are in Manchester.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your compliments on our cookie mastuck! I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! We look forward to impressing you again on your next visit and thank you for sharing your five-star experience at the Best Western Plus Executive Court Inn & Conference Center Hotel.

I was at this place on my way back. Very good location, nice place. The room was fine and the stuff was very welcome. They have a game room but you have to have coins to play there, the pool was cold but you can use the bathtub in the cabin. Breakfast was fresh and delicious.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We look forward to your evaluation of our hotel and your feedback on our location and our breakfast. We strive to do our best to accommodate each of our guests. We hope to see you again soon and impress you with our continuous improvements.

This is a clean, comfortable hotel with friendly, helpful staff and a good breakfast. The location is a little confusing, but it's close to the airport without being over it and the drop-off/pick-up service was fast and reliable.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for sharing your experience with us. We value information related to our team and location. We hope you'll come back to see us continue to grow, thanks to valuable guest feedback like yours.

This is my first time staying at this hotel. I was impressed with Igor's patience with my inability to log into my Best Western account. The bed was comfortable, the room smelled and felt clean, I didn't use the pool so I can't comment on that. Walls are paper thin. Breakfast should be served at 6 am. It didn't arrive until 6:10, which is a problem for me because I had to go to work. Many options for breakfast. The scrambled eggs tasted salty for some reason. When I entered the breakfast area there was bacon in the metal breakfast container. But when it came out they changed the sign and it was Canadian bacon and personally I didn't really like that. I enjoyed the free cookies and brownies, strawberry water, and newspapers.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
whitjake222, your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We're sorry to hear that you didn't like the breakfast very much, but we really appreciate your positive feedback about our hospitality and the cleanliness of our hotel. We hope that one day you'll come back to see how we've addressed and improved the issues you've raised, thanks to your valuable feedback.

I think it's wrong to charge an extra person when you rent a room with 2 beds, the closet door was broken and it was hanging/hanging in the closet, the shower curtain rod was down and the curtain wouldn't stay closed. The pool and hot tub were full of unattended children. Or the neighbors were too noisy, but we didn't care. But the doorman knocked on our door at 00:30 and the answer is that if they had received another complaint we would have had to leave. We were sleeping when this happened. I will never stay at this hotel again.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We are very sorry to hear that you did not enjoy your stay with us and that you encountered such an unusual situation. We continue to strive to improve our services and accommodations to provide the highest level of guest satisfaction. For this reason, we are very sorry to have missed the mark during your last stay. This feedback has been forwarded to management and all we can ask is that you consider us again so you can see the continued improvements we are making.

On-site service is excellent! Stay here often and it's pretty close to the airport. Good parking facilities. Gym, pool and breakfast included. Rooms always kept nice! Best Western has really stepped up. Very reliable because it is consistent.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Your voice is very valuable to us in our ongoing efforts to provide an enjoyable experience for all guests. Thank you for sharing your comments about our parking and breakfast. We continue to look for ways to improve the guest experience in all areas and hope you will experience this continued effort on your next visit.

It was nice to have the jacuzzi in the room and the hotel was quiet. The goodie bag on arrival was good too. However, I didn't like the pillows - not fluffy. It also looked like the bedside lamps weren't working. Or if it works, I couldn't figure out how to turn it on - I've tried every switch. Nice to have breakfast included - pretty typical fare. Despite being close to the airport, it felt like quite a long drive (it was late and I think I took the wrong route as well). Next time I need a hotel near Manchester airport I'll probably try somewhere else, but this is a good option.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Saswan, Thank you for taking the time to write this review and share your experience. We also welcome your comments on how we can improve the guest experience at our hotel and want you to know that the issues mentioned are being addressed. We hope that you will change your mind about looking for new accommodation in the area and retain your valued recommendation of our hotel from others.

Staff was friendly, good restaurant nearby, had a great sleep in a king bed room, it was clean and quiet. Breakfast was good. many parking spaces available. Came into Derry for a concert, would stay again

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
lschofie4, Thank you for letting us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Filter Reviews Hotel. We are delighted to hear that you enjoyed our convenient location, high standard of cleanliness and friendly, welcoming staff. We hope to see you again soon to give you another wonderful night's sleep.

We were very happy with our experience at this Best Western. I like the new colors. Everyone was pleasantly helpful. The room was clean. I got on the Internet easily and quickly. Housekeeping provided our room with everything we needed. We enjoyed our 3 night stay. We would definitely recommend this place to our friends and family.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Meredithh370, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. Your recommendation is greatly appreciated and we can't wait to provide you with another five star experience!

We had a pleasant short business stay. Clean rooms. very nice staff. Breakfast is definitely a plus. They have more than a crappy continental breakfast. They have a waffle bar, eggs, bread, cereal and oatmeal. Shared parking with a great food brewery.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to rate your stay. Thank you for your comments about our staff and parking. We hope to see you again and that you are really impressed with our continuous improvements. We hope that one day you will come back to see how we continually take our constructive comments to heart in order to provide better service to our guests.

The staff were great, the app key was very good, the rooms were excellent, the bed was great for having sex, overall it was great, the pool was very clean, the breakfast was great, there was coffee all day and fresh coffee all night. If you needed something they got it for you on time.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for your review and comments about our staff and our bed. We look forward to seeing you again to provide you with an exceptional level of service and hospitality.

2 night stay while on an outbound trip The hotel is conveniently located close to the mall and other restaurants. The room was clean, a good size and an upgraded breakfast was adequate but not a great variety. Overall a good price for this type of hotel

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for sharing your experience. We appreciate the insight into our breakfast and the price. We hope you'll come back later to be impressed with the improvements we've made.

The hotel is reasonably priced and great value for money. The staff are very attentive and the afternoon welcome bag of treats and cookies are nice touches. We would definitely stay here again if and when we return to Manchester.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We cannot thank you enough for sharing your comments so that we can continue to improve our service and hospitality. We appreciate your feedback about our staff and value. We really appreciate you reviewing our hotel and look forward to your next visit.

Best Western Plus is close to Manchester Airport. A great place to stay when passing through and enjoying the area. It has many amenities that you would not find in a budget hotel. It's far enough away from the busy areas, yet close enough to take advantage of the area's dining and shopping options. Very little to no airport noise even though it is a short drive from the airport. Airport, The staff is very friendly and helpful for anyone not from this area. Rooms are clean and affordable.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to rate your stay. Thanks for your feedback about our team and environment. Thank you for taking the time to share your experience.

My husband and I stayed for four days as we visited my sister over Christmas. The hotel was very clean with a decent gym and a very nice indoor pool. Our room was well furnished with a comfortable bed and very quiet. We slept very well. Really liked that there were lots of plugs including an adapter into a socket for all our electronics and the WiFi was a great and fast connection considering it was a hotel. I was also very impressed with the cooked breakfast. There was plenty of choice including eggs, sausages and home made chips and the pastries were of a better quality than usual. Good coffee and there were real ceramic plates! It was well looked after and very clean and the staff were very friendly and helpful. In fact, all of the staff were great! We will definitely stay here again when I visit my sister!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for sharing your experience. We appreciate the knowledge about our team and our bed. We hope you'll come back later to be impressed with the improvements we've made.

Overall a good night's sleep on Christmas Eve, we appreciated the pet friendly accommodation and the ample breakfast options... check in felt unnecessarily long and our king room didn't have a comfy side chair or a small sofa as expected...but a comfortable bed, we would stay here again and highly recommend!

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for sharing this honest review and feedback about our guesthouse. Your vote is very valuable to us and we hope you'll come back to experience the improvements we're continually making.

One of the best hotels I've ever stayed at. I will stay here again whether for work or pleasure. Beautiful entrance and appearance. The rooms were perfect too. Restaurant next door has great food. I am looking forward to my next stay.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We welcome comments, especially your opinion about our hotel. We hope to see you again and that you are really impressed with our continuous improvements. We hope that one day you will come back to see how we continually take our constructive comments to heart in order to provide better service to our guests.

Traveled to the area to pick up a relative at Manchester Airport. The hotel rate was one of the best in the area for the meeting and overnight stay. The staff were very friendly and helpful. The room was clean and inviting. Breakfast was excellent and plentiful. Would stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Guest satisfaction is our top priority at our hotel. Therefore, we very much appreciate your comments about our team and environment. Your vote is very important to us and we hope you'll come back so we can provide you with a five star experience.

Excellent ground floor room with good facilities. Satisfactory breakfast buffet and 24-hour coffee and beverage facilities. Ample parking facilities. Very functional base for exploring the area

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
We cannot thank you enough for sharing your comments so that we can continue to improve our service and hospitality. We appreciate your comments about our car park and the surrounding area. Guest feedback helps us identify our strengths and improve our weaknesses. Thanks.

Excellent service, staff and property. I enjoyed my stay and all the amenities. The hotel was 2.5 miles from the mall and 10 minutes from where I was working during my stay. The room was clean and the hotel was modern. would recommend.

Tina M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thanks for sharing your experience with us. We value input related to our staff and service. Guest reviews like yours allow us to further improve the guest experience for future visitors.

Excellent staff, great location! We always stay here because we know our stay will be pleasant. Close to highways (not too close), nice facilities, clean place, comfortable beds. The staff are always helpful and friendly. Good choice in every way :)

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
112shaunm, thank you for taking the time to tell us of our team's success in providing a comfortable and enjoyable experience. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We can't wait to bring you another five-star experience!

The equipment was sufficient. The room had a broken sofa bed that actually had a dangerous uneven frame bar. Heating/A/C controls were outdated and didn't work effectively to regulate temperature. Very dry in the room during operation. Pool was fine. Breakfast was good.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Scott I, Thank you for bringing the sofa and air conditioning issues to our attention so that we can work to improve this aspect of the guest experience at our hotel. We welcome the compliments and comments on areas for improvement. We can't wait to show you how we keep improving based on feedback like yours.

Have stayed here before, very good hotel. The hotel is very easy to get to and is just a few miles from the hustle and bustle of Manchester, making it a more peaceful place to stay. Rooms are very nice and comfortable. fitness room is sufficient; swimming pool is good; But the jacuzzi is only set to 80, so not much of a jacuzzi. Breakfast selection is good. When you come back to Manchester you will stay here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Catherine D, Thank you for your positive review of our hotel and for sharing your experience! We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. It means a lot to us that you allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

Every aspect of my stay was excellent. The room was fine, the staff friendly and efficient, and the breakfast was good. Hallways were always clean and if you had any issues I'm sure they would be dealt with accordingly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gary F., Thank you for your compliments on our staff, hospitality and breakfast layout. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We can't wait to bring you another five-star experience!

Only at the hotel for about 9 hours. Excellent room, bed, shower. Breakfast was great as always. i love the waffles I would love to come back and check out the pool and other amenities. A few kilometers off the highway, but not hard to find via GPS. Located next to a brewery that my niece loves.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
S1955DTteresah, Thank you for letting us know how impressed you were with our services and amenities at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We would love to come back and hope to see you again soon.

Everyone was very friendly and helpful at this hotel. I enjoyed the gym and pool during my stay. My room was clean and it was very quiet. I didn't even hear the guests in the next room. The hotel is in a very convenient location. I will be back often.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
susanlF5976JL, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are pleased that you felt completely comfortable and look forward to your next visit!

great value there is pretty much everything you need here. great for family with kids. free breakfast, pool, gym, arcade, restaurant across the street... and the service is excellent. People are very professional and nice.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
riccardodV4155AA, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It means a lot to hear from guests who are satisfied with all our services and amenities and to offer our guests the best we can offer at a reasonable price. We look forward to serving you again!

We had rusty bugs and no heat and when I checked out and told the hostess and hostess that she didn't seem to care that I had all these issues your hotel had I would appreciate you taking these issues seriously and deal with it immediately thank you I shouldn't have to sleep with bugs in a hotel

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W9157VXlisap, Thank you for staying at the Best Western Plus Executive Court Inn & Conference Center; although you are not at liberty to try to ruin someone's business. Obviously, we disagree with what was written here. Additionally, our pest control company has reviewed your complaint and found it to be incorrect. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

We stayed here after a late flight to Boston and traveling north the next day. Couldn't fault anything, typical Best Western, local bar/restaurant was good for dinner and Best Western breakfast was very good.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Marcho, It means a lot to us that you took the time to share your positive experience at the Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for your compliments about our breakfast options and service. We are happy that you had fun with us and we look forward to serving you again.

The facilities were great, the service exceptional. The proximity to the airport was excellent. We were taken to and from the airport by a very friendly driver. A special request was handled very efficiently. We have no complaints!

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3499LPdavidw, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. We look forward to serving you again!

This was my second stay at this hotel for a week long conference which can be demanding for any hotel. The staff was friendly, welcoming, welcoming and friendly!!! You made the weekend even better! I am always happy to receive the welcome bag as a rewards member.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
ericav629, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We will be happy to share your comments with our team and look forward to seeing you soon!

I was in BW for a weekend conference. Overall, the staff was friendly and pleasant. When I called the front desk for extra towels, they came quickly. Bed comfort was good at best. Decor was dated, although the large mini-fridge and microwave in the room was a VERY nice feature. The heating and cooling system was sensitive - leaving the room extremely dry.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
juliesT3984FR, Thank you for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am pleased that our services, hospitality and accommodation exceeded your expectations and I hope you will experience the same comfort on your next visit! On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

I am sorry to report that I felt compelled to write this review. I arrived at this hotel after attending a conference. I was booked into my room quickly and efficiently. Upon entering the room, there was a distinct odor that could not be missed. But, in order not to cause trouble, he didn't say a word. I was willing to just stay there, after all it was just for one night. However, after checking the bed, I had to ask for a room change. A bit of history... I always call the rooms next to the stairs the "murder room", very jokingly, straight out of horror/crime movies. So I joked with my colleague about being registered in the "murder room". I pull back the ends of the sheets to inspect the mattress. I was happy to see that this hotel had a zipped cover around the mattress. But... looking further around the mattress I got to the side closest to the nightstand between the two queen beds and lo and behold, there was a huge stain that was probably coffee that someone had spilled, after knocking a cup over the side of the bed. but... after the "murder room" jokes it looked a lot like blood and in my opinion is evidence enough that the ceilings were not checked and/or were changed. Hence the call to reception to change rooms. To their credit the hotel apologized and gave us a new room. This room was written many times better and there was no evidence that a murder had been committed the night before. no... The next morning, when I was about to take a shower, I spotted some "short curlies" (if you know what I mean) in the bathtub, just as I was pulling back the curtain... ya.. .thanks, but no, thank you, i'm taking a shower this morning. Long story short, I won't be back.

Guest_Relations_2018, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Elana B, Thank you for your review, feedback and comments regarding your stay. I would like to assure you and all other guests that we clean and disinfect our rooms after each stay. It is a very important part of our policy to ensure that all guests enjoy a comfortable, clean and safe environment. We obviously disagree with what is written here.

My wife and I stayed there for three nights while visiting various places and places in the Northeast. It was a short drive to Boston and Salem. Also visited some covered bridges and enjoyed the beautiful fall foliage. The staff was very friendly and helpful. Clean rooms with daily maid service. A little better than the average breakfast, but very good coffee every morning. We'll stay here again if we're back in the area,

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Heavy T, it's wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast options and we were able to meet your expectations for cleanliness and service at our hotel. We look forward to having you back with us and earning another perfect 5 rating.

We stayed in a standard double queen room. The price was okay. Micro/fridge in the room. Beds/room/shower all ok but a bit tired looking. Cookies in the lobby in the afternoon, great breakfast with New England Coffee! Hotel coffee is usually terrible so this was awesome! Areas for improvement? The pool/spa. We jokingly call it a cold pool and a hot tub. Our 4 year old didn't even want to get in the pool and swim on Maine beaches! The hot tub felt at least 15 degrees too cold. Conclusion: we would stay here again. Great brewery restaurant across the parking lot and reception gave us a voucher for this.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SingingOT, Thank you for staying at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. Your comments on how we can improve are just as important, and we can't wait to show you how seriously we take them.

At first I was worried about the noise near the airport. No way, I found it very quiet, comfortable bed and a great choice for breakfast. The outside setting is very inviting and the restaurant next door facilitated a good meal after a long flight and late check-in. I love the chocolate chip cookies at night and the water with fresh strawberries floating in it in the morning. The Thank You Snack Bag on the Gold Rewards member registry was a nice surprise.

Brandy C, General Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
I am very happy to know that you enjoyed your stay!! I am pleased that we were able to meet your expectations for service and accommodation and that you found our place peaceful and tranquil. We also appreciate your compliments regarding our location in the countryside. We all look forward to your next visit!

Affordable hotel close to the airport. Tired room that could use some updating. The vanity and sink are outside the bathroom. The receptionist was very rude. I will not be staying here again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Amy O., Thank you very much for your review, although it is very disappointing to hear of the poor impression we gave with the condition of our accommodations. I apologize for the rudeness you experienced in this situation and assure you that your comments have been discussed with all of our staff and management team to ensure that a similar incident does not occur in the future. Thank you for bringing this matter to our attention so that we can ensure that no future guests experience the same inconvenience.

We have stayed in many hotels and motels over the years, but we always look for the Best Western because we are never disappointed. Their facility is always extremely clean inside and out. Extremely comfortable and great value for money.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
778jameso, Our ultimate goal is to provide a five star experience and we are thrilled to know that we have achieved just that. We are delighted to hear that you had a great time with us and thank you for appreciating our efforts to provide you with clean and comfortable accommodation at a reasonable price. We would love to come back and hope to see you again soon.

I stayed 3 nights and was happy with everything about the hotel. Rooms are equipped with microwaves and small refrigerators. Breakfast was amazing - wide variety and delicious to eat. I attended a conference at this hotel and the catering was great.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you enjoyed your stay with us, especially our deluxe continental breakfast. We are very happy to hear that you had a great time with us and we look forward to your next visit!

A beautiful state to visit during the fall foliage season. The hotel is located 10 minutes from the center of Manchester. On S. Willow, a main street, with a Longhorn restaurant and a Japanese sushi restaurant nearby. It's a big conference center with lots of amenities and cookies and drinks served at 4pm every afternoon. Manchester has the Currier Museum, which is well worth a visit. Many major motorways lead to Manchester, making it a transport mecca. You must visit Lake Winnipsauke and Mt. Washington during your visit. I definitely recommend this hotel.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
298mariannep, Thank you for letting us know how impressed you were with our services and amenities at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very gratifying to know that we were able to provide a comfortable and convenient experience. It is our aim to provide only the best service to our guests and it gives us great satisfaction to know that we have achieved this goal. We appreciate your recommendation and look forward to serving you and your family again on your next trip.

We stayed in mid-October and the foliage around the property was wonderful, as was the hotel. I appreciated all the fresh fruit options at breakfast and I enjoyed the breakfast pastries. Also delicious cookies upon check-in. We will definitely stay there again.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Z459ZNdianes, Thank you for taking the time to write a review of the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you enjoyed your stay with us, especially our deluxe continental breakfast. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. We are happy that you had fun with us and our team awaits your next return for another well-deserved rest.

This hotel impresses with its attention to detail. The beautiful landscaping catches the eye as soon as you enter, so the stairs in the lobby are impressive. The staff are efficient and helpful and the room is spacious and comfortable. Breakfast offers a wide variety of delicious dishes.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Mark C, Thanks for letting us know how impressed you were with our beautiful setting and breakfast service. It means a lot to us to hear about the success of our team's efforts to provide a comfortable and courteous experience. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

The staff at this hotel made all the difference. His hospitality and professionalism were of the highest order. The grounds were surprisingly peaceful. And the restaurant was very good - unique and delicious options. The quality, quantity and variety of food at the conference meals was particularly good. The only downsides were the dirty carpet and some maintenance work that needed attention.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Louise M, Thank you for your great feedback and the great details of your experience with us. We are happy to hear that you enjoyed our hospitality and complimented our delicious breakfast. It's also important for us to hear from you about the problems you're having with your carpet so we can resolve them quickly. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

I had a conference here and the site was beautiful close to the airport and shopping but mostly I was very pleased with the gluten free knowledge. They even use gluten free buns for all their events for all the guests and the gluten free conference attendees couldn't tell the difference. It was clean and everyone was friendly.

Brandy C, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
300maryannej, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel clean and comfortable and that you enjoyed the accommodations and hospitality that we aim to provide each guest with every stay. We are delighted that you had a great time with us and look forward to serving you again.

The best breakfast we've ever had at a hotel. The room was very clean. We had our little dog with us and he was made to feel very comfortable too. The staff were incredibly friendly and helpful, including the manager. Good place to stay. I'll be back

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gypsy336, It's wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for your compliments on our breakfast options and we were able to meet your expectations for cleanliness and service at our hotel. We are happy you enjoyed your stay and we can't wait to bring you another five star experience!

Very nice quality hotel in peaceful surroundings with beautiful, peaceful and quiet rooms with a quaint wedding lobby. Polite and friendly staff and an overall pleasant stay. Convenient distance to the airport, great restaurants and shopping.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
harryd819, thank you so much for your comments and kind words about the five star service and accommodations you received during your recent stay with us! It is thrilling to hear how successful our efforts have been to impress you with our hospitality, comfort and hands-on experience. We are delighted that you had a great time with us and look forward to serving you again.

I spent the night on a business trip. The staff were friendly and made me feel welcome. The hallway floor is wood laminate which looks fine but my footsteps were very loud. This doesn't seem to be an issue as I didn't hear anyone outside my room the entire stay. Breakfast is served from 6am to 10am on weekdays, it smelled good but I missed it. There is a brewery within walking distance, I was given a voucher but ended up getting food instead. The room was very clean and the bed was comfortable. The Infinity cable service offered more than enough options on the TV. I would definitely stay here again.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Thank you for choosing the Best Western Plus Executive Court Inn & Conference Center Hotel and for taking the time to write a great review about your experience with us. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to having you back with us and earning another perfect 5 rating.

Any amenities or furniture were installed superficially, but were of little use. Everything required some work to turn on the light, adjust the temperature, keep the bathtub drain open or use an outlet. The most satisfying part was when I finally got to drive.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
T8742INseans, Thank you for sharing your experience and I am very sorry for the inconvenience you experienced during your stay. We appreciate your taking the time to point out areas that need more attention as we work to update and improve our accommodations. I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience.

I enjoyed my stay, the room was clean, quiet and comfortable. The facility was beautiful. The breakfast was so much more than I expected, the food was hot and tasted more than I expected, the staff kept the table clean and clear after each use, and the food was quickly replenished when empty.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
217giselem, Thank you for choosing the Best Western Plus Executive Court Inn & Conference Center Hotel and for taking the time to write a great review about your experience with us. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to having you back with us and earning another perfect 5 rating.

Came to visit family. We stayed here two nights. Been here before. I was not disappointed. Check-in was quick and easy. Had already been upgraded to a room with a hot tub. I liked the small welcome gift, water and some snacks. The rooms are a little dated but they are immaculate. The room was huge, we never felt crowded. Breakfast was plentiful. Usual range, cereals, breads, waffles etc. I love the all day fruit coffee/tea/water offerings. Nice gesture. Enough parking spaces. Close to restaurants, gas stations, shopping center. Find the best rates on the best western website.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Cindy L, your comfort and convenience is our top priority and we thank you for letting us know how successful our efforts have been to impress you. It is very enriching to hear about her five-star experience at our hotel! We are very happy to hear that you had a great time with us and we look forward to your next visit!

The location of the hotel near the White Mountains is excellent and the hotel itself is excellent. We've stayed at this hotel dozens of times over the past twenty years and have always found it to be a pleasant experience!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I cannot put into words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming and comfortable over the years. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

Our overall rating would have been better if we hadn't received the appalling service and quality of food at the restaurant near our hotel. But first the hotel itself and the staff. The hotel is of a high standard, clean, well laid out, with ample parking and a good choice of food for breakfast. The staff and especially those working the night we arrived could not have been more professional and helpful. A credit to the company! If we had only rated the hotel and staff we would have given it 100%. However, we also visited their restaurant which is just a short walk away. We ordered some drinks and food but when my drink order didn't arrive I explained to the waitress that we had come a long way and were tired and could they bring my drink and food as soon as possible. Our order arrived soon after, but we found that the fries were very cold and part of my son's breaded fish was hollow with nothing but batter. The waitress was apologetic and eventually came back with the "replacement" as she was about to leave my wife, noting that we hadn't gotten the cold coleslaw she thought was on the menu. The waitress assured us that it wasn't part of the meal and as we were without menus and even more tired we reluctantly accepted what she said. She came back a few minutes later with the coleslaw and said she and the chef made a mistake. As we started to eat my son noticed a large hair in the pasta of his meal and I immediately asked to speak to the manager about everything we were going through. A lady approached us and explained that she was the manager and was fully aware of what had happened and "would take care of the bill" I explained that as she had only had 4 fries and wasn't ready to eat something else was the least she could do could do! I also informed her that we were very unhappy with her service and quality and that as a Platinum member we would be writing to Best Western about our experience. To my surprise, the manager was very indignant and said, "Since I handled the bill, it's very unfair of you to contact the company." We quickly left the restaurant and informed the hotel staff of what had happened. . They apologized on behalf of the company and asked if there was anything they could do to help. By this time we were so tired that we were given coffee and cookies for dinner. It is by far the worst experience we have ever had with this company that we have used on many occasions and I WILL write Best Western directly!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
R R, Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at this time, which made your stay less than pleasant. We also welcome your comments on how we can improve the guest experience at our hotel and want you to know that the issues mentioned are being addressed. Your comments will be shared with hotel management for improvement and we hope you will give us the opportunity to welcome you back so we can ensure your visit is excellent.

I've stayed at this hotel several times. Never been disappointed. We stayed from the 7th to the 11th. Very comfortable. Almost everything. Very good rooms and the breakfast is exceptional. I would highly recommend this hotel if you are in Manchester. Nearby airport too.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
James F, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is very gratifying to know that we were able to provide a comfortable and convenient experience. We appreciate your loyalty and look forward to your future visits!

The hotel and room were clean and well maintained. The staff was very cooperative, friendly and helpful. Breakfast was good and the food was fresh. The experience was comfortable and pleasant. The location offers easy access to the highway.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
X933SHalbertc, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. We are delighted to hear that you enjoyed our convenient location, high standard of cleanliness and friendly, welcoming staff. We are delighted that you had a great time with us and look forward to serving you again.

Best Western Plus Executive Inn & Conference Ctr in Manchester, NH - great location, really cool place. It has a great brewery with good food on site. Well appointed rooms with fridge and very comfortable beds. Very clean, bathroom and toilet separated by a double sink. Free Wi-Fi, Breakfast, Pool and Health Club. We had a great visit with family from the Midwest - we stay here every year!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jim L, Thank you for the compliments you are giving our hotel! We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We value our customers' experience, so we always ensure that our facilities are in good condition to offer our customers the best we can offer at a reasonable price. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

It's been almost a year now and I can't believe I've let this long go by without writing reviews about the places we stayed and the attractions we visited last fall. We are now planning a trip back to the Northeast. We spent two nights at the Best Western Plus Executive Court Inn and found the accommodations to be excellent. The room was clean and the staff was very professional and polite. The restaurant next door was one of the best meals we had on our entire trip. Trust me, you don't have to be on the waterfront to enjoy a great meal. Please let me recommend the scallops as they were the best I've had in a long time. Our stay in Manchester could not have been better because of BW and his team. Thank you very much. CT

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
TGCobb, thank you for taking the time to complete our Guest Satisfaction Survey and for reviewing our Best Western Plus Executive Court Inn & Conference Center hotel! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We look forward to welcoming you back on your next visit to the area.

Have a good time. Disappointed with the pool temperature. Jacuzzi was great. Complimentary breakfast was very good. Cookies in the lobby after 4:30 pm. Blackout curtains in the bedroom worked great. Very nice staff!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
SoupyCyndi, Thank you for letting us know how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is wonderful to hear of the great impression we have made with our amenities and services. We also appreciate your comments regarding the pool temperature. We will take care of the maintenance task immediately for the benefit of our future guests, which we hope will include you.

The staff was friendly and welcoming! Nice and clean hotel. Next to the Backyard Brewery which a few of us visited and was a great place too. We'll probably go back next time we visit my brother and his family.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
spt2326, Thank you for your compliments, rating and rating for our high standards of cleanliness and hospitality. We are all pleased to know that we managed to make you feel comfortable and that our services and accommodation met your expectations. We are all looking forward to your next visit and hope it will be just as enjoyable.

Overall a great experience, rooms were clean, hotel overall was clean. Everyone we met was super nice and helpful. Picked us up from the airport, was there in a heartbeat and very friendly and even offered us places to go while we were there. So we would definitely stay here again. It was much better than some resorts we've stayed at. So I give them a thumbs up.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
A3904OYlindas, Thank you for choosing the Best Western Plus Executive Court Inn & Conference Center Hotel and for taking the time to write a great review about your experience with us. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to having you back with us and earning another perfect 5 rating.

We love the room (2 queen suites), pool area and gym. Not 5/5 because of breakfast. We stayed 4 nights and every morning it was the same story: the 3 women working in the breakfast area spend most of their time in the kitchen with their cell phones in their hands and we have to order groceries.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
anonyme1955, We strive to provide you with a wonderful experience and I am delighted that you enjoyed your stay. However, I'm sorry to hear that you weren't really impressed with our breakfast team. We have already informed the administration about this for the necessary measures. We highly value our customers and apologize for the team's mistakes. We guarantee this will not happen again. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

I stayed at the hotel for three nights and also attended a three-day educational seminar at the conference center. The stay at the hotel was great - the room was well decorated and the bed was comfortable. However, the best part was the staff - the reception staff took time to answer questions and were very friendly - and the conference center staff who served the food were wonderful, attended to our needs and wanted everything to be right - you don't see so much quality and attention to detail anymore. Thanks!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
barbaramE1043SW, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. We'll be happy to share your comments with our team and we can't wait to provide you with another five-star experience!

Best Western was an excellent venue for a family wedding. The hotel was clean, the staff very helpful and we all enjoyed the facilities. I would definitely recommend this place to anyone planning this type of event.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
E6664HRdonnac, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. Your recommendation is highly appreciated and we look forward to serving you again when you return to the area.

We had a great weekend. Best Western was just what we needed. Thank you for your accommodation. The room was clean and quiet. Great for some much-needed R&R. We hope to return in the fall or winter.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 812spencerc, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Plus Executive Court Inn & Conference Center hotel so highly! I cannot express in words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

I stay here every time I'm in the area. I always feel welcomed and valued. The rooms are clean and there is always a problem that is not always resolved as quickly as possible. Breakfast is great and so are the cookies in the evening. A nice touch is the water spill in the lobby.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
379paulae, it means a lot to us that you took the time to share the positive aspects of your recent stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. Thank you for sharing this five star experience with our management, staff and future guests. We appreciate your loyalty and look forward to seeing you again.

It was clean, comfortable. staff were friendly. It had an indoor pool and game room and gym that I didn't get to use. We appreciated the rocking chairs that were at the front door. The reasons were beautiful. Enough parking spaces.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
jks336, Thank you for taking the time to tell us how you enjoyed your stay at the Best Western Plus Executive Court Inn & Conference Center Hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to having you back with us and earning another perfect 5 rating.

The hotel is clean but dated, my room's bathroom had torn wallpaper and the bed was a little lumpy. The restaurant was good, but overpriced for the portion sizes. The elevator was terribly slow. The free breakfast is average at best.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Bob W, your review and rating of our hotel means a lot to us and we thank you for sharing your experience. We appreciate your time in pointing out areas that need more attention as we work to update and improve our accommodations. Your vote is very valuable to us and we hope you will come back to experience the improvements we are continually making to improve the guest experience with each stay.

Nice hotel with great facilities. Breakfast was excellent and the pool and gym were good. Loved the terrain and the lay of the land. Great facilities. The staff were very helpful and excellent. The price was affordable too.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Albert N., Thank you for letting us know how impressed you were with our services and amenities. I am delighted that you enjoyed value for money, hospitality and accommodation that exceeded your expectations and I hope that on your next visit you will experience the same comfortable stay! We are delighted that you had a great time with us and look forward to serving you again.

This hotel was a wonderful experience for us. We were greeted with a smile, a gift bag full of goodies and an invite to the Best Western Rewards program, which we did. This stay was a very special experience for me and my husband from start to finish. The next time we plan a trip to New Hampshire, we will be calling this hotel first to check rates and availability.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D1644WWchristiner, It is wonderful to hear that you enjoyed your stay and that you rated our hospitality and accommodations so highly! Thank you for sharing this five star experience with our management, staff and future guests. Your feedback will encourage all of our staff as we strive to provide all guests with an exceptional and memorable experience.

Beautiful manicured gardens surround this Best Western Plus Hotel...I felt like I was in a spa. Complimentary breakfast was very good and had a good selection for all ethnicities. They offer delicious homemade cookies and brownies for guests in the afternoon... I said DELICIOUS <3!!!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear audreyjk2017, Thank you for your compliments on our breakfast options and in particular our delicious homemade cookies. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

I attended an arbitration at this hotel and stayed the night before. The room was ok and big enough. The conference room was large despite being in the basement of the hotel, along with the gym, swimming pool and laundry room. Breakfast is included in this hotel, but I wouldn't recommend it. I had granola that was wrongly labeled as a different brand than what I thought I was getting. The eggs appeared to be processed or frozen. In my room, the air conditioning was a little tricky as the wall unit instructed the user to use the wall controls. Nothing worked. When I called reception I was instructed to use the device controls despite instructions saying not to use them. I would recommend that any room with this issue be better labeled. This hotel seems to be the best in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear RcikS, Thank you for taking the time to answer our survey and share your experience! We strive to provide you with a great experience and I am pleased to hear that in many ways we were able to meet your expectations. However, I'm sorry to hear that you weren't really impressed with our air conditioning and the breakfast provided. We appreciate your review and are delighted that this inconvenience did not greatly affect your overall experience with us. We're working to resolve any issues you've raised, and thanks for sharing your experience.

I'm not sure I want to share how much my family and I enjoyed this hotel. This BW is not your Ritz Carlton and some of the decor is dated - but I'm told it will be updated. HOWEVER - it is kept very... clean in a safe area and you really do get 5 star treatment with excellent customer service.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wayne K, Thank you for your positive review of our hotel and for sharing your experience! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to having you back with us and earning another perfect 5 rating.

This was an overnight trip to attend a wedding at a family member's home. Booking was quick and easy. The hotel was clean inside and out! The room was like new and spacious. The room came with a complimentary breakfast which was fantastic - everything was fresh and hot - and there was no waiting around for staff to restock anything. The staff never got in the way of food - the same staff were polite and courteous to guests. The only downside was the strong smell of chlorine throughout the first floor and lower level pool elevators. We didn't get a chance to eat at the new restaurant recommended by the staff and who dies orders room service - maybe next time.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear V9783ILgeorgeb, Thank you for your good review of our hotel and for sharing your experience! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. Your comments about the smell of chlorine have been edited. Thank you for bringing this matter to our attention so that we can ensure that no future guests experience the same inconvenience.

Pros: Professional and courteous staff. House keeping is the job of keeping rooms clean. Affordable prices. Visually appealing. Cons: Rooms are rundown and have several minor issues that add up. Hire or expand the craftsman team. The breakfast buffet is awful. Our group of 20+ went down the street for breakfast in search of better quality food. Frozen eggs that are thawed? No thank you. No bacon? No thank you. Elevate the quality of this offer and assign a chef on duty to this process. These days it feels cheap and what you get isn't quite right. Both drawbacks are addressed and the place is a solid good 4 star rating.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Carln0130, Thank you for sharing your experience with us. I'm sorry to hear that you weren't very happy with the breakfast options and I want you to know that we are taking your suggestions seriously and are reconsidering the options available. Comments like yours are extremely helpful in our quest to continually improve the guest experience and I hope you'll come back to see us grow and evolve.

We had a wonderful experience. The breakfast buffet was above average. We took full advantage of the pool and hot tub. The grounds were well maintained and provided a pleasant place to relax, read and walk around. Whenever possible, we will use Best Western for our future vacation and rest experiences.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D2500ORcharlesl, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! It is wonderful to hear of the great impression we have made with our amenities and services. We are all looking forward to your next visit and hope it will be just as enjoyable.

Good location, easy access, very nice restaurant on site, quiet location, well maintained gardens. We were visiting family in Manchester and this hotel was only a few miles away. Easy access to I293 and Rt 101.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Duanea, I'm glad to hear that you enjoyed the value and amenities at our hotel. We are also pleased to hear that you found the location so convenient for your needs. We are delighted that your stay was so pleasant and we look forward to seeing you again!

The staff were very friendly and helpful. The room was very clean. Installation was good. The outdoor garden was beautiful. We were there to attend a wedding. Overall, one of the best hotels I've stayed at.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Brenda, Our primary goal is to provide you with a comfortable and courteous experience and we are delighted to hear of our success in achieving that goal. We are delighted to hear that you enjoyed our convenient location, high standard of cleanliness and friendly, welcoming staff. We are all looking forward to your next visit and hope it will be just as enjoyable.

The staff were exceptionally welcoming as we were part of a wedding guest party. The rooms were modern, clean and comfortable with a fridge and coffee maker. The bed was extremely comfortable! The price was very reasonable considering the generous size of the room and the quality bath products. The location was good, set back from the main road so it was quiet. We didn't use the pool. Breakfast was fine.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Jennifer, We strive to provide all guests with a very comfortable and courteous experience and are thrilled to hear of our success in achieving that goal. We aim to impress with our breakfast, hospitality and comfortable accommodation and we will work to improve where we can. Thank you for your time and we look forward to having you back for a future stay.

I have always stayed at Marriott branded hotels and this was my first experience with Best Western Plus. I am very satisfied with everything about the Best Western Plus Hotel, so satisfied that I will look for Best Western whenever I travel.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Gail, we are all thrilled to hear that you had such an enjoyable experience with us. It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience and that you will return for another stay with our brand. We hope that when you return to the area we will have the opportunity to serve you again.

Great staff, clean and friendly! Food for breakfast was different each day and so tasty. Lots of variety for all tastes. They put out late afternoon cookies in the lobby and cater to all types of guests from business to families. A family had a takeaway dinner in the breakfast room and the hotel welcomed them with grace. Great stay!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear D9666NZlynnw, Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved this. We appreciate your great feedback and the great details of your experience with us. We are delighted to hear that you enjoyed our hospitality, cleanliness and compliments on our delicious breakfast. We will be happy to share your comments with our team and our chef and we look forward to seeing you soon!

I stay here 2-3 times a month and this hotel is one of my favorite Best Western hotels. The staff are always professional, polite and helpful. Rooms are always clean and comfortable, lots of great restaurants nearby. Their breakfasts are always very good with a wide variety to choose from. It's a great way to start the day. This hotel is a great value.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Paul, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing clean and comfortable experiences for our valued guests. Our team is highly trained to provide you with an exceptional experience and offer our customers the best we can offer at a reasonable price. Your loyalty is truly appreciated and we can't wait to see you again!

We stay at this Best Western every other year on our trips to Maine. We're on our way home from Manchester so we'll only be staying one night. We have never been disappointed with cleanliness, hospitality or food.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
bhall217, Thank you for your kind comments and 5-star rating! I cannot put into words how much it means to our management and staff to hear feedback from guests like you who have found our accommodations and services so welcoming and comfortable over the years. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

Everything about my stay at the Best Western Plus was a pleasant surprise. I checked in easily with a very friendly receptionist who not only checked me in but also arranged for me to be transported to the bus station the next morning. The room was spacious, spacious, very clean and the king size bed was very comfortable. I also appreciated the mini fridge and microwave. The next morning, I used the fitness and weight room and, after cleaning myself up, had a breakfast of omelette, sausage and potatoes and quite decent, if not fabulous, coffee. They were also very helpful when trying to track a misplaced item. (It must have fallen out of my bag at the Logan airport.) All in all, a very acceptable stay. I will definitely come back#

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Wally W, Thank you for your positive review of our hotel and for sharing your experience! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five-star experience!

We had to change rooms because our room started to smell like someone was smoking in it. Not sure if it came from another room or outside and somehow exploited in our room. We were upgraded to a suite. However, the suite's air conditioning in the living room area could not be regulated, so it was always between 59 and 61 degrees! Freeze!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Stephanie W., Thank you for sharing your experience and comments regarding your stay at our hotel. I am very sorry that you smelled smoke in your room and would like to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms. and when such a situation arises, we respond immediately and thoroughly clean and disinfect to restore our accommodations to a clean smell. Also, I would like to apologize for the issues with the air conditioning and we would like you to let us know during your stay so that we can resolve the issue immediately. Thank you and we hope you choose our hotel again!

Hotel was clean, rooms a bit dated but cleanliness is important to me. Breakfast is excellent, lots of choice and great quality. The staff is SUPER friendly and welcoming. Great pool, jacuzzi and fitness area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear 950daneteg, Thank you for letting us know how impressed you were with our services and amenities. It is good to know that we exceeded your expectations with the accommodation, hospitality and cleanliness of our rooms. We are very happy to hear that you had a great time with us and we look forward to your next visit!

Stayed for one night at BW+ and were completely satisfied. Check-in was super quick and welcoming. Friendly staff throughout our stay. Rooms were clean and airy. Coffee/tea all day and water with fresh fruit are a nice touch. Breakfast was excellent with a wide variety of hot and cold options. Renovated and modern hotel. I would definitely stay here again when in the area.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear NYCAlarmGal, Thank you for your kind words about the cleanliness and fresh smell of your accommodation. We are happy to hear that you enjoyed our hospitality and breakfast! It means a lot to us that you allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

We couldn't be happier with our stay. This was our first time at this hotel and we couldn't be happier. Our room was nice and clean and comfortable, no complaints. The staff are very friendly and helpful. The free hot breakfast was amazing and changed daily so you aren't stuck with the same thing day after day. The breakfast staff made sure everything was stocked and had everything fresh and perfect. We also enjoyed the games room, it was really fun to play pool or video games. The pool was clean. The only downside to the pool is that it is only 4 feet deep and overall we would have liked it better if it had started out at 3 feet and worked its way to 6 feet or so. During our stay the elevator closest to our room broke down and for the rest of our stay we had to keep walking to the second elevator, that would be the only negative thing we could say about this hotel. We will definitely be using this hotel when we are in the area. Overall our experience was amazing and we couldn't have asked for more.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear MarymQ1507FE, Thank you for sharing this five-star rating of our hospitality and compliments on our breakfast service. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

The check-in and check-out staff were very pleasant, helpful and welcoming. Everything and everywhere in the hotel was spotlessly clean, thanks to the entire cleaning crew. Very comfortable beds and pillows. My only complaint was that the temperature control didn't work. I couldn't change the temperature. lower. I didn't say anything until I checked out because I had unpacked and didn't feel like changing rooms. I told the cashier people and they were very worried. I know they will fix it. Other than that, I will stay there again if I have to go back to Manchester NH.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear jenniferdW5116YJ, Thank you for your good review of our hotel and for sharing your experience! It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. On behalf of our entire team, we thank you for choosing us and we hope to see you again.

We stayed one night and the hotel was excellent from service to cleanliness. The room was very clean, the staff was very friendly and helpful. Reasonably priced hotel. Near the airport. This hotel is highly recommended!!!

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear iwonaoconnor1961, Thank you for sharing your review and giving us an honest look at your guest experience at our hotel. I'm glad you enjoyed our hotel's value for money and convenient location! We greatly appreciate your compliments, rating and evaluation of our high cleanliness and hospitality of our staff. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

Audrey, the receptionist at check-in, was great. She considered our needs and offered alternative room arrangements as we had booked our room through a third party and they used a room that did not suit our needs. Breakfast was fantastic with lots of options and very filling. I haven't stayed at a Best Western in many years, but the Plus amenities feel top notch. Still a budget establishment, but with several advantages to make your stay more pleasant. Just a lot of video games in the game room didn't work, but I really wasn't there to watch Pac-Man Jr. play.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear notenuftravel2017, Thank you for rating our hotel with 5 stars. It means a lot to hear from guests that they are satisfied with all our services and amenities, as well as the quality/price ratio. We are all looking forward to your next visit and hope it will be just as enjoyable.

We got a free upgrade to a huge room and really enjoyed it, the breakfast was terrible, the eggs were rubbery and the hash browns were undercooked. The change machine in the game room was broken so you couldn't use the game room.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear EricpR1272PD, Thank you for taking the time to let us know how you enjoyed your stay with us! It is also very useful for us to hear your comments about the breakfast, where we can improve. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

We stayed there for one night. The staff was friendly and helpful. Rooms are basic but clean. We had a good/fun breakfast, got to make our own waffles which was fun. The location is out of town, but it's nice and quiet.

General M, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear DonCork, Thank you for your compliments about our breakfast options and service. It is good to know that we exceeded your expectations with the accommodation, hospitality and cleanliness of our rooms. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

Overall pretty average - nothing exceptional but nothing terrible either. Overall pretty clean. Large nice indoor pool but cold for an indoor pool. Beautiful spa pool. Decent gym but some equipment didn't work. Construction on the 3rd floor limited the use of the elevator, making it difficult to carry luggage up the stairs, but it is what it is. The room thermostat seemed inaccurate with the temperature reading and turned on even when the fan was off. Breakfast was ok but instant eggs were not very appetizing. All parking is behind the hotel, which is a bit odd, but not really a hassle. Overall, nothing exceptional, but not a bad experience.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear matthewmV111XR, Your review and rating of our hotel means a lot to us and we thank you for sharing your experience. Thank you for letting us know how impressed you are that we can improve. We want you to know that the concerns you raise are addressed to our management. We can't wait to show you how we keep improving based on feedback like yours.

Good times, great accommodation between staff, great amenities and great breakfast, great pool, easy access, offered a razor and shaving cream because I forgot mine, for free, not many places would do that to make you feel important

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Carl A., Thank you for letting us know how impressed you were with our services and amenities. Our ultimate goal is to provide a five star experience and we are thrilled to hear that we have achieved just that. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

I have stayed at this hotel several times and I am always satisfied. The location is excellent for easy access to the airport as well as destinations in all directions. Clean rooms, friendly staff. My only suggestion is that you book the room directly through the Best Western website. I booked through an online website so I didn't earn any BW points.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Audrey L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. It's good to hear that you enjoyed the breakfast too. and we look forward to your next visit to the region!

My husband flies to Manchester, NH every five weeks and he works near Merrimack, NH. I went with him this time because I've never been to NH. The location was great. We were able to keep our 9 month old dog and took her to the All Dog Day Care Camp for the day. I was able to explore the area while my husband worked. Had to pick up the dog at 6:30pm. Everything went really well. The hotel has a restaurant called The Yard. They even delivered it to our room for a small fee. Comfortable and good food. Front desk staff helped me find places to explore with my schedule. They printed instructions every day. I recommend the art museum in Manchester. I also enjoyed Shaker Village in Canterbury and learned about the history of the area. There were many hiking trails. The mall near the hotel offers great massages.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Loretta K, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing a comfortable and enjoyable experience for our valued guests. I am delighted that you enjoyed your stay and that you found the accommodation and service satisfactory. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

I am disabled and was placed in a room farther from the front and could not go into the restaurant to eat. Front desk staff was very rude. There were no tissues in the room and when I asked for them I was given a roll of toilet paper. . I would not stay at the hotel again.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear haroldrossp, Thank you for your review, feedback and comments regarding your stay. We are already reporting this, so the administration will be notified about this news. We are very sorry for your disappointment, but rest assured that we will very much appreciate your concerns in order to improve our services to our dear customers. We hope that after the experience you had with us, you will consider us again. We promise you better service and professional team.

Beautiful property on spacious grounds with easy parking. The rooms are spacious and well equipped. Heat/AC is a bit temperamental. The breakfast buffet works well. Reception staff are very efficient and friendly.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Maurice K., Thank you for your compliments on our staff, hospitality and breakfast layout. We are delighted to hear from you and to know that we were able to provide you with an enjoyable, comfortable and convenient experience. We are pleased that we were able to meet your expectations of service and accommodation and we all look forward to your next visit!

We've stayed here many times while our daughter attended a nearby college. It is a second home for us. We are always given our choice of room. When the hall where we lived became the "pet friendly area" the staff went out of their way to accommodate them due to my allergies. We recommend this great hotel and friends were just as happy as we were.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
MJ G, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We are delighted to hear from you about our team's success in making you feel welcome and at home in our hotel. Your loyalty is truly appreciated and we can't wait to see you again!

Stayed on third floor May 19-20, 2017. Hallways are under construction; that's fine but they just threw a few pieces of carpet on the floor and it's all dirty. We all need lots of outlets for our devices, but you won't find them here. All plugs are hidden behind heavy furniture. The paper thin walls are the worst. On my first night I listened to my neighbor's TV until midnight and someone coughed all night. The next night, they partied until 2am. there is no sound insulation.

BestWesternHotels, Corporate at Best Western Plus Executive Court Inn & Conference Center responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We value your feedback and will use it to make improvements to provide better guest experiences in the future. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts

You can tell this hotel values ​​its customers a lot! They pay attention to detail and make you feel so welcome! ! Reception was quick to check in and the restaurant was great. The plates were huge, so bring your appetite. Constant updating is very noticeable!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Deborahln, Thank you for rating our hotel five stars. It's great to hear from you and I'm so glad you enjoyed the courtesy of our staff and took the time to appreciate the hospitality and care we aim to provide to each and every guest. Your feedback will encourage all of our staff as we strive to provide all guests with an exceptional and memorable experience.

Best Western has always met our every need! Whether we stay at a Best Western Plus or a Best Western, we are never dissatisfied. This was a BW Plus and it was really excellent! Breakfast was enjoyed by everyone in our family, from a fourth grader to me, a senior! The pool and hot tub were wonderful entertainment for the entire group of 8, regardless of age. Teenagers also enjoyed the game room and gym. A wonderful experience!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Cathleen, Thank you for letting us know how impressed you were with our services and amenities. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

Great stay after a big event at the Executive Court Center. Highly recommended if you need a place to rest. The room was very clean and comfortable. Huge king size bed. The staff were extremely friendly. Great parking facilities. Easily accessible from S. Willow Street. This was our second time staying there and we will certainly be staying there again next time we are in Manchester.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear raymondt667, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We are very happy to hear that you had a great time with us and we look forward to your next visit!

We were down the road for a day and this will be the last time for this place so we gave this place a try and it was really good except for one night when the room next door decided to play the TV loudly until 3am. the next day I went to reception with 3 ladies and all 3 were very nice and listened to my request. They offered another room and I declined and they said they would talk to them. Well around 7pm that night I got a call from reception and the lady said they couldn't reach her so they wanted to move me to another room so we could get a good nights sleep on our last night there. The lady at reception insisted on handing over new keys so she brought them to me and had to apologize a dozen times. I told her it wasn't her fault and I said thank you. We normally travel to NH on a quarterly basis so bye sleep and hello Best Western Plus.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear John K., Thank you for sharing your feedback and for recognizing our hard-working team's efforts to be as responsive, helpful, and responsive as possible. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We can't wait to bring you another five-star experience here at the Best Western Plus Executive Court Inn & Conference Center Hotel.

My husband and I have stayed here on several occasions. We booked from the 3rd to the 6th of May. Thursday returned to the room at 4:00. Bed never made, coffee not replaced. The trash can has been emptied. Friday returned to the room around 2:30 am. Bed not made, trash full, towels still on bathroom floor. I personally went to the desk and asked for towels. The women at reception very rudely said that maybe they hadn't gotten to the Do Not Disturb sign. No, there wasn't! Well, do you want me to send someone down (no, I'm willing, my husband emptied the trash and got more cups. Very disappointed with this visit.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Darci K, Thank you for taking the time to write this review and share your experience. I am very sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please be aware that your voice is important to us and that we are working hard to resolve these issues and improve the guest experience. I hope you will consider staying with us again so that we have another chance to provide you with an excellent experience. Yours sincerely.

Lovely hotel from the moment we pulled into the car park, walked into the hotel and was checked in by friendly staff. The room was clean. I liked that there was a microwave, small fridge, iron and hair dryer. It had a small coffee maker but would have preferred a Keurig (not that it changed our 5 star rating). Includes breakfast which was wonderful. It offered everything from cereal, bagels, pastries to eggs, pancakes, waffles. Yogurt, cheese, fruit, juices. They contain everything! The microwave we had was a bit temperamental so it was replaced right away. This was our first time staying at a Best Western and now we won't be staying at any other hotel. I recommend!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear cdquinn1, Thank you for your kind words regarding the five star service and accommodation you received during your recent stay with us! It is good to know that we exceeded your expectations with the accommodation, hospitality and cleanliness of our rooms. It's good to hear that you enjoyed the breakfast too. and we look forward to your next visit to the region!

I stayed here for a training course in the area and was very happy with the airport transfer service. The staff was friendly and very helpful. Rooms were clean and beds were comfortable, I really enjoyed my stay and lovely breakfast and coffee each morning!

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear W5318RHsusanw, Thank you for taking the time to tell us how you enjoyed your stay at the BEST WESTERN PLUS Executive Court Inn & Conference Center Hotel. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We look forward to serving you again and providing you with another five-star experience.

Very spacious room, very attentive staff, indoor pool, ample parking, games room, spa, will definitely be back when in the area. Breakfast is boring, you can add some vegetables to the menu. In the end worth the price

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear moty k, I am so happy to hear that you enjoyed the value for money and that you rated our hospitality and accommodation so highly! It is also very useful for us to hear your comments about our breakfast, where we can improve. Thanks for taking the time to share your positive feedback and we hope to see you again soon!

The staff were very nice and helpful. Used the transfer service from the airport to the hotel and vice versa. Both were done very punctually and helped with my bags. The hotel is clean and comfortable. The location has a bar and grill in the parking lot, but nothing else is within walking distance.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear Marie S, Your kind compliments mean a lot to us and we thank you for sharing this review. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. We enjoyed having you here and hope the next time you pass by, you'll come back and stay!

Great rooms, friendly staff, excellent cooked breakfast. Very pleasant experience. Cookies in the lobby were an added bonus. The pool was clean and the beds were comfortable. I would recommend this hotel, definitely one of the best hotels I've stayed at.

Donnie S, Guest Relations Manager at Best Western Plus Executive Court Inn & Conference Center, responded to this review
Dear michaeldJ2226VY, It is a pleasure to hear from you and I am delighted that you enjoyed the courtesy of our staff and appreciated the hospitality and care we aim to provide to each guest. Your comfort and cleanliness are our top priorities and we thank you for letting us know of the success of our efforts to impress you. We greatly appreciate your 5-star rating and recommendation and look forward to serving you again when you return to the area.

We've been to this hotel before. Our destination is easy to reach. The hotel is very clean and has great amenities like an indoor pool, game room, and exercise area. Although we drove to the hotel, it is very close to the regional airport. The continental breakfast has increased since the last visit, the offer is good and very convenient. We will definitely be staying here again!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Samantha M, Thank you for letting us know how impressed you were with our services and amenities. I'm glad you enjoyed our hotel's value for money and convenient location! It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five-star experience!

We were returning to Boston after a trip to Vermont. We thought this hotel was reasonably priced so we tried to find it. Google maps lost us for a while, but we finally found the hotel. The hotel is quiet and clean and the rooms are a fair size. The only negative we experienced was the smell of chlorine in the elevator coming from the indoor pool. The best thing about the hotel was the welcome and helpfulness of the staff, especially Audrey. She helped us get an even better price than we saw in the ad. We were really tired after a long day but she relaxed us with her welcoming way. The nearby restaurant recommended by the hotel staff was mediocre at best. Complimentary breakfast at the hotel was the typical BW breakfast - not great but filling.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear island_rabbit, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing clean and comfortable experiences for our valued guests. Our team is highly trained to provide you with an exceptional experience and offer our customers the best we can offer at a reasonable price. I am pleased that we were able to meet your expectations of service and accommodation and we all look forward to your next visit!

Wonderful place! Everything was positive... clean room with very comfortable bed. The hotel staff was helpful and friendly. Fresh coffee and complimentary cookies. I would stay here again. Highly recommended.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Daniel P, Your kind compliments mean a lot to us and we thank you for sharing this review. It is very gratifying to hear your opinion about our hotel and we appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five-star experience!

We came to Manchester to re-certify our CCI service dog license at the Bass Outdoor shop in Hooksett. We needed a hotel so we decided on this hotel after seeing the advertisements on the hotel websites. The hotel was clean and met our expectations and more. The staff were courteous and attended to our every need, the pool and jacuzzi, the jacuzzi was excellent, the buffet breakfast was excellent with lots of choice, probably one of the biggest I've seen in the many hotels I've been to I was left. Host Susan in the breakfast area was very kind and helpful as we have a disabled person in our group. She was great. Congratulations to her. I will definitely return to this hotel if I need to visit this area again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Bobby221221, Thank you for letting us know how impressed you were with our services and amenities. It is good to know that we exceeded your expectations with the accommodation, hospitality and cleanliness of our rooms. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

My family stayed at the Best Western Plus in Manchester, New Hampshire over Easter weekend. When we got back to our room on Sunday, the room hadn't been cleaned and the beds hadn't been made. When we called the front desk, we were told that it was their policy not to clean the room or make the beds on holidays. This was used to house their employees. We were not informed of this policy when booking. Should guests now clean their rooms and make their beds? WE WILL NOT RETURN TO THIS HOTEL AGAIN.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Leonardo A., Thank you for bringing your experience and comments regarding your stay at our hotel to our attention. We have already informed management as we consider the matter serious. We promise to be more careful soon, as we believe our customers' convenience is at the forefront of our concern. Furthermore, we promise that such cases will never happen again. Hope you still consider us for your stay.

This hotel, with its indoor pool and exercise room and free breakfast, is great for those looking for a weekend getaway. There is an excellent adjacent restaurant which served up to 100 people the night we visited. The area is close to a large shopping mall, as well as being 20 minutes away from stores that we like.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 818jilln, Your comfort and convenience are our top priority and thank you for letting us know about the success of our efforts to impress you. We hope that your next stay will be just as pleasant! We hope you look forward to your next stay as much as we do.

One night stay over Easter weekend, but could spend a week here! Nice hotel, love the flooring as opposed to the carpet in our King Jacuzzi suite! The staff were amazing, friendly and welcoming and the pool and game room were a blast! Great breakfast buffet and the property is beautiful!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Juli C, Thank you for your compliments on our staff, hospitality and breakfast layout. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

This was an excellent location as it was right next to Manchester Airport. Courteous staff and an excellent restaurant. We normally never eat where we sleep but I have to say we were very surprised and gave it a 5 star rating.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear simple93, Thank you for your comments and kind words regarding the five star service and accommodation you received during your recent stay with us! We really appreciate you taking the time to tell us what a wonderful impression our team has made with their efforts to make you feel comfortable. We look forward to serving you again in the future!

Was at this hotel for a 2 day auction. So instead of driving back and forth across Maine I decided to stay and make a reservation. Everything went really well. The staff were very helpful and pleasant. My room was great.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 399tonij, Thank you for taking the time to share your feedback and for recognizing our hardworking team's efforts to be as accommodating, helpful and welcoming as possible. It's good to know that we were able to make you feel at home and that you had no difficulty with our services or amenities. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

I am always satisfied with the service I receive from the team. I feel like I have a great relationship with the people there. I feel like I'm coming home when I'm there. I travel a lot and am very familiar with hotels and staff. The Best Western in Manchester is one of the best places to stay in the state of NH.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 112shaunm, Thank you for taking the time to share your feedback and for recognizing our hardworking team's efforts to be as accommodating, helpful and welcoming as possible. We are happy to hear that you felt at home and that you did not have any difficulties with our services or amenities. On behalf of our entire team, we thank you for your trust and we hope to see you again on your travels and bring you back to the region!

I stayed at the Best Western, Manchester, NH while attending a weekend training session and was very pleased with my stay at the hotel. The hotel was clean, the staff was courteous, and the breakfast bar was satisfactory.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear lorettad663, Thank you for your kind comments and rating regarding our high standards of cleanliness and hospitality. I am delighted that you enjoyed your stay and that you found the accommodation and service satisfactory. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

The hotel staff was very friendly. Hotel is very clean. Hassle-free check-in and check-out. Breakfast was very good. Very close to the Pinkerton Academy. Enough parking spaces at the hotel. Although I was there on business, my family stayed and enjoyed the pool and hot tub. Would definitely visit again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear 36sherylb, Thank you for taking the time to complete our customer satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We hope to impress you again on your next visit and thank you for sharing your experience.

The hotel is very convenient to stay as it is close to the airport and it took us to the airline! The price is very reasonable and we found the hotel to be very clean with friendly staff. We have already booked this hotel several times!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear L6486BKpaulas, Thank you for taking the time to participate in our guest satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We appreciate your loyalty and look forward to serving you again in the future!

i love this place It's clean, the staff is very friendly, the rooms are good and the airport is easy to get to. There is easy access to the conference center next door. Easy freeway access. This is a good choice.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear N6823EZstephenb, Thank you for taking the time to complete our customer satisfaction survey and for rating our hotel so highly! I am delighted that you found our hotel to be clean and comfortable and that you enjoyed the five-star accommodations and hospitality that we aim to provide to all guests on every stay. We hope to impress you again on your next visit and thank you for sharing your experience.

This hotel is excellent from the second you arrive until the moment you check out. The staff is amazing and willing to do anything for you. Rooms are great. The special little things they do are just wonderful. It's worth the money and it's clean and very safe.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Michelle R, Thank you for your kind comments and rating regarding our high standards of cleanliness and hospitality. We are delighted to hear that you had a wonderful time with us and that you found great value for money with us. We always strive to offer you the best value for money and we are delighted that our efforts are well received. We hope to see you and your family again soon and thank you very much for your business.

We came home for a family celebration and stayed at the Best Western in Manchester NH. The staff were friendly and helpful, we were told our event was being held at the Court Yard Function Hall next door to the hotel. We had our dogs with us and the room was perfect. Breakfast was exceptional for a continental breakfast as there were tons of options compared to your typical cereal and waffle maker. The fruit was fresh and there was plenty of coffee and juice. I would recommend this hotel to anyone traveling to the Manchester area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear lancerspat, Thank you for your compliments on our staff, hospitality and breakfast layout. We look forward to hearing from you and thank you for sharing your 5-star experience at our hotel! It is our aim to provide only the best service to our guests and it gives us great satisfaction to know that we have achieved this goal. We appreciate your recommendation and look forward to serving you and your family again on your next trip.

This place is amazing. Pool, games room, hot tub, fitness center. The staff is amazing. Very good installation! We stayed 5 nights and had no problems. The game room has great games and even a great jukebox. Very cool!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Caffeylovesme, Thank you for taking the time to share your comments and for recognizing the efforts of our hardworking team to be as accommodating, helpful and welcoming as possible. It's good to know that we were able to make you feel at home and that you had no difficulty with our services or amenities. Thank you again for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We are looking forward to the next one!

I was here on a Thursday night. Hotel is clean, faultless and in convenient shopping area. There is plenty of parking available. Breakfast was plentiful but could have been hotter. Lots of options including chili, pancakes, eggs etc. Restaurant on property was great. Just a short drive to Merrimack Outlets.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Paula W, Thank you for your compliments about our breakfast options and your review of our high standards of cleanliness at our hotel. We are also pleased to hear that you found the location so convenient for your needs. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

We liked the hotel, the staff and the airport transfer. We enjoyed having our cat with us. The $25 price for the cat for one night was exorbitant considering she is small, scratches and spends a lot of time in her carrier.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Donna I, Thank you very much for your kind comments and rating regarding your recent stay with us. We are happy to hear that you enjoyed our pet-friendly atmosphere and hospitality. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

We stayed here as a stop over on our way to Boston. We had a late check-in. Breakfast the next morning had a great selection. My son especially enjoyed making his own waffle. For us, the highlight of this trip was that we left my son's iPod in the room. We didn't even know it was missing. When we got home the next night, there was a message from the hotel that he was found in the room. Thank you to the hotel staff who secured delivery. Thanks to Stephanie for helping to facilitate the return.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Naima D, Thank you for your compliments on our staff, hospitality and breakfast layout. We are pleased to share this wonderful review with our hardworking team and thank you for giving us this opportunity to congratulate you on a job well done. On behalf of our entire team, we appreciate your preference and look forward to seeing you again when your travels bring you back to the region!

Smelly room, bad bed, but overall ok. Swimming pool and jacuzzi a plus. The game room was fun. good breakfast. The bed was hard and the pillows need to thin out...wow...at least 200 characters...yikes...still typing...is it 200 yet?

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear T9937YDchristopherc, Thank you for taking the time to complete our survey and share your experience! We are sorry to hear that your stay and experience was unpleasant. We do our best to ensure that our rooms and equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention as it helps us to improve. We hope you'll give us another chance if you come back to the area.

The room was very clean, the beds were comfortable, but the pillows could have been a little softer. We enjoyed the pool and hot tub. They also offered a gym and arcade area. Great breakfast except for the eggs.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Laurie V, Thank you for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! I am particularly pleased that you enjoyed the pool and jacuzzi and that you found your visit to be a comfortable and enjoyable experience. We are delighted that you had a great time with us and look forward to serving you again.

Attending a wedding in NH, we made reservations at the BEST WESTERN Plus Executive Court Inn & Conference Centre, Manchester, NH. I like BW Hotels and am generally very satisfied. However, on this visit the hotel had solid pluses and more minuses. PROS: - Friendly and helpful staff. - Clean room. - Extension cable provided to connect my iPhone to the bedside. - WiFi worked fine. WAYS TO IMPROVE THE CUSTOMER EXPERIENCE: - Reduce/eliminate the waiting time for the luggage cart (almost ten minutes of waiting before the reception staff go to look for the luggage carts). - uneven room temperature; When you left the room the temperature control went off and when you came back it felt like a sauna; To cool the room it was necessary to drop the temperature below 68; after freezing you can increase it to 71 or whatever is comfortable for you. - Fix or eliminate breakfast; no omelet station but institutional eggs available; skim milk not served/available; Poor quality or old croissant; As a result, we all ate breakfast off site. - Elevator did not work for one day; alternative elevator available, with stairs being more convenient; The stairs had a terrible smell - maybe from animals or something else and so we used an alternate lift. Although I spoke to the hotel about the temperature issues after the first morning, I was told nothing could be done to resolve the issue. Two days later, the receptionist informed me that the problem could have been fixed immediately. What was also disappointing was my actual time talking about any issues with reception and having to repeat this 3 times. It was as if the problems were a secret. I have found this experience to be the exception rather than the rule for my BW stays. I hope these opportunities are used so everyone can continue to love BW.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Marc S., Thank you for your review, feedback and comments regarding your stay. I assure you that all issues raised will be investigated and addressed, and we appreciate you taking the time to highlight areas where we can improve the guest experience. We really appreciate you reviewing our hotel and look forward to your next visit.

I love Santee BWP and now I love Manchester BWP. day manager was great; Food service was great. Pool, for "extreme" water resistance trainers, was excellent... couldn't do better for my workout routine. Great bed and bathroom. It doesn't get any better.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Duncan K, Thank you for the compliments you are giving our hotel! We value our customers' experience, so we always ensure that our facilities are in good condition to offer our customers the best we can offer at a reasonable price. We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

I had booked 2 rooms at this BW to meet my family before leaving Boston the next day. Check-in was quick and efficient, the rooms and beds were clean and comfortable, and the breakfast was great. Also within walking distance is The Yard, where we had a lovely dinner, although it was a little pricey. All in all, a good bet if you're in the area.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Catarina C., Thank you for the good review you made about our hotel. We are delighted to hear that you had a great time with us and thank you very much for appreciating our efforts to provide you with clean and comfortable accommodation and we are delighted to hear that you enjoyed the breakfast provided at our hotel. We would love to come back and hope to see you again soon. Thanks for your business and have a nice day in advance.

The hotel is beautiful inside and out. Beds were comfortable and rooms were clean. The hotel lobby is elegant! Breakfast included pancakes, Belgian waffles, fruit, an assortment of breads and pastries, cereal, and more. I was very pleasantly surprised by the hotel and will definitely stay there again.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Lori K, I can't tell you how much we enjoyed reading this review, you had such a great time with us. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean and comfortable experience. Thanks for the compliment on our breakfast you liked it. Thank you again for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us!

The staff were very nice and the breakfast was excellent. We always stay at the Best Western when we travel. Rooms were great. We also got a $5 discount at the Yard Restaurant next door, which was also excellent.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Donald P, Thank you for your compliments on our staff, hospitality and breakfast layout. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. Your five-star rating means a lot to us and we appreciate you sharing your time.

Check in on a busy weeknight was efficient - the staff were great - friendly, helpful and knowledgeable. Friendly housekeeping and rooms - spotless. Breakfast - extensive and varied enough to please most palates. Great pool, fitness area. Well done all around -- very pleasant stay.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Glen S, Thank you for taking the time to let us know how you enjoyed your stay with us! We are pleased to share this wonderful review with our hardworking team and thank you for giving us this opportunity to congratulate you on a job well done. Your five-star rating means a lot to us and we appreciate you sharing your time.

Not knowing what to expect as it was my first time to this place, I was so happy when I arrived. This Best Western is exceptional. Great rooms, great location, very comfortable and easily accessible. I will definitely be back!

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
I can't tell you how much we enjoyed reading this review. It is thrilling to hear how successful our efforts have been in impressing you with our hospitality, comfort and convenience. We are all looking forward to your next visit and hope it will be just as enjoyable.

Efficient check in with friendly front desk staff The room was very clean with a fridge and microwave. The beds were comfortable and the choice of pillows. Plenty of towels. Continental breakfast with in-room coffee included waffle grill, cereal, etc. The dining area was clean and also busy.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Your positive review means a lot to us. Glad to hear you enjoyed the value and amenities at our hotel! It is very important for us to hear from customers who are satisfied with all of our services and amenities. We look forward to serving you again!

We visited for a wedding. The location was beautiful. The service was perfect. We felt welcome and important. The breakfast is good. Beds are comfortable. The hotel staff sincerely looks forward to your visit. I hated walking

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Thank you for letting us know how impressed you were with our services and amenities. It is very gratifying to know that we were able to provide a comfortable and convenient experience. Thanks for sharing this review.

Great hotel, but few dining options nearby. Just spending the night, but it was definitely a nice place to stay and especially good value for a Hotwire deal. Rooms were spacious and staff was friendly.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Our primary goal is to provide you with a comfortable and courteous experience, and we are delighted to hear of our success in achieving this goal. It is good to know that we exceeded your expectations with the accommodation, hospitality and cleanliness of our rooms. We look forward to serving you again in the future!

Friendly staff, clean rooms and room service from The Yard made this stay comfortable and enjoyable. Had to call maintenance there but they were quick and efficient, friendly and professional. If you have an early flight, the shuttle service may not be available.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear McElspeth, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing clean and comfortable experiences for our valued guests. Our team is highly trained to provide you with an exceptional experience and offer our customers the best we can offer at a reasonable price. I am pleased that we were able to meet your expectations of service and accommodation and we all look forward to your next visit!

The facilities are clean, the amenities are varied, the staff are polite and friendly, and the room was very comfortable. The only thing was the sound of the air conditioner. A lot of noise in my room, so much so that it woke me up a few times during the night. hope you have time to fix it

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Wanda T, Thank you very much for taking the time to share your 5-star experience at our hotel and thank you for recognizing our efforts to provide a clean, comfortable and hospitable experience. We also appreciate your comments regarding the air conditioning as they will help us to continue to improve the guest experience. We hope to impress you again on your next visit and thank you for sharing your experience.

It is a very nice hotel with a beautiful garden. Nice room lots of space. Free breakfast was great. But to find this hotel in Manchester you need a GPS. as there are no billboards to show where the hotel is located. Also, be careful not to have a room underneath a mechanic's room, it's too noisy.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Andrew R., Thank you for your compliments about our breakfast options and service. We strive to provide each guest with a very comfortable and courteous experience and are thrilled to hear of our success in that goal. We especially appreciate tips for future guests who might benefit from such advice. It is very gratifying to know that we were able to provide you with a five-star experience and we look forward to your next visit!

Excellent accommodation very close to Manchester Airport. Excellent breakfast - highest quality products with real plates and cutlery. Great pool and wellness area. Pleasant front desk staff - coffee and cookies in the lobby. Quiet rooms with beautiful gardens. Small night lights in the bathroom area of ​​the rooms add a nice touch. Clean with comfortable beds.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Kenn S, I can't tell you how much we enjoyed reading this review, you had such a great time with us. We are delighted to hear from you on this matter and appreciate your recognition of our efforts to provide a clean, comfortable and hospitable experience. Thanks for the compliment on our coffee and cookies you liked it. Thank you again for your comments and kind words regarding the five star service and accommodations you received during your recent stay with us! We are looking forward to the next one!

It was great to have real china and cutlery for breakfast after all the plastic we've experienced. Great breakfast, even fruit salad. Our rooms were on the first floor, close to the lobby, but still quiet. I'm glad we booked two nights there.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Bartletth2016, Thank you for your compliments on our breakfast options and compliments on the breakfast cutlery. It is very gratifying for all employees and the management team to hear how successful our efforts have been in providing you with a pleasant and welcoming experience. We are delighted to hear that your stay was so enjoyable and we hope to see you again soon!

Good nights sleep, beds were comfortable and room was clean and quiet. Breakfast was fantastic, good variety for a deluxe continental breakfast. Fast check-in and check-out. It exceeded my expectations for a Best Western Inn. We will definitely stay on our next visit.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Pat C, Thank you for your comments and kind words regarding the five star service and accommodation you received during your recent stay with us! We are delighted to hear that you enjoyed your stay and our breakfast and thank you for appreciating our efforts to provide you with clean and comfortable accommodation. We hope to see you again soon to give you another wonderful night's sleep.

Everything was new, fresh and clean. Check-in was easy. comfortable bed. Pillows are unconventional; very small and solid. Fortunately, we brought our own. The best breakfast I've ever had at a hotel. Fresh cookies upon check-in. I recommend.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear cjg2, Thank you for giving us the opportunity to recognize our team for their exemplary work in providing clean and comfortable experiences for our valued guests. Our team is highly trained to provide you with an exceptional experience and we are delighted to hear that we achieved that goal during your recent stay. Thanks for the compliment on our breakfast buffet, you enjoyed it! We can't say how much we appreciate your five-star rating and we can't wait to serve you again!

Excellent venue for a wedding. The food is excellent. The staff are all top notch from the housekeepers to the waitresses to the managers. Excellent value for money. Breakfast is great. Nice change.

Donnie S, Guest Relations Manager at BEST WESTERN PLUS Executive Court Inn & Conference Center, responded to this review
Dear Lois S., Thank you for your kind comments and rating regarding our high standards of cleanliness, hospitality and compliments on the dining facilities at our hotel. We are pleased to share this wonderful review with our hardworking team and thank you for giving us this opportunity to congratulate you on a job well done. Your five-star rating means a lot to us and we appreciate you sharing your time.